Amit Kumar Behara
Hyderabad
Summary
Dynamic Workforce Manager II at Amazon Development Center with a proven track record in data analytics and operational efficiency. Achieved $3.16M in cost savings through innovative optimization initiatives and compliance frameworks. Skilled in advanced MS Excel and effective team leadership, driving significant improvements in productivity and workforce agility.
Overview
11
11
years of professional experience
Work History
Workforce Manager II
Amazon Development Center Pvt Ltd
Hyderabad
01.2022 - Current
- Orchestrated optimization initiatives delivering $3.16M in cost savings, exceeding goals by 316% across multiple business lines.
- Engineered a compliance framework that identified $3M in leakage for the 2023-2024 fiscal year and prevented $1.1M in unauthorized overtime.
- Spearheaded the 'Project WE' initiative, achieving $0.8M in savings while driving a 52% reduction in missed contacts for D2AS.
- Led the implementation of the Employee Statutory Compliance System (ESCS), successfully preventing $0.8M in annualized unauthorized overtime.
- Expanded the flexible workforce model, growing part-time headcount from 15 to 215 employees (21% of total India HC), resulting in $0.13M in savings and increased operational agility.
- Standardized Risks & Opportunities (R&O) processes, significantly reducing headcount variances from 5% to 1%.
- Drove a 2,600-bps improvement in Schedule Adherence for SDS (to 85%) and 2,480 bps for D2AS (to 81%), generating $0.9M in direct savings.
- Managed a complex portfolio expansion, successfully integrating D2AS and ABCS verticals into the existing SDS workflow.
- Served as Network Captain for high-volume events (Prime Day and PEAK), overseeing training and deployment for ~5,000 employees.
- Reduced additional staffed hours by 66% (from ~32k to ~11k annually) through precise capacity alignment.
Graduate Apprenticeship Trainee
Hindustan Shipyard LTD.
Visakhapatnam
10.2014 - 09.2015
- Successfully completed a comprehensive one-year apprenticeship involving rotational exposure to key departments including Ship Design, Hull Construction, Outfitting, and Quality Control.
- Assisted senior engineers in preparing daily progress reports, technical documentation, and material reconciliation statements to ensure project continuity.
Business Analyst I
Amazon Development Center Pvt Ltd
Hyderabad
01.2016 - 01.2022
- Managed the Centralized Scheduling Team, overseeing complex scheduling requirements for 33,000 employees across CS India.
- Improved Schedule Efficiency Index (SEI) from 66% to 72%, directly contributing to $776K in annual savings 2021.
- Drastically reduced unplanned sites handling contacts from 14% to 3.9%, stabilizing network distribution.
- Persuaded senior leadership to approve the Schedule Adherence launch by demonstrating a projected benefit of 30K contacts, leading to successful adoption.
- Designed and implemented 10+ Standard Operating Procedures (SOPs) for workflow tasks, enhancing quality audit compliance.
- Served as the Network Point of Contact (POC) for PTL and shrinkage bridging for the AMZL business line.
Capacity Planning Analyst
Amazon Development Center Pvt Ltd
Hyderabad
01.2016 - 01.2022
- Created intra-day and weekly capacity models, optimizing operational efficiency.
- Analyzed historical data and market trends to refine forecasts and minimize capacity risk.
- Driven business reviews through detailed service level documentation.
- Initiated and successfully transitioned headcount-based capacity model to skill-based capacity model.
- Monitored staffing levels across eight countries worldwide, adjusting for unexpected volume fluctuations to maintain service quality.
- Managed real-time monitoring and ensured service level adherence for global operations.
- Delivered Tier 1 outage support while managing global communications during downtime.
- Published compliance metrics, intraday shrinkage reports, and dashboards for key performance indicators.
Education
PGDM / MBA - HR & Industrial Relations
Malla Reddy Institute of Engineering And Technology
Hyderabad06-2017
B.E. - Mechanical Engineering
Anil Neerukonda Institute of Technology And Sciences
Visakhapatnam04-2013
Skills
- Strategic WFM Leadership & Global Planning
- Cost Optimization & Financial Stewardship
- Data-Driven Operational Excellence
- Change Management & Process Standardization
- Executive Stakeholder Management
- People Management & Organizational Development
Organizational Leadership Development
Observed and analyzed shop floor workflows to identify bottlenecks in the material handling and fabrication process., Built a robust internal talent pipeline, successfully promoting multiple direct reports (L2 to L3 and L3 to L4) through structured development plans., Established a training team of 6 via a 'train-the-trainer' model and upskilled 90+ WFM professionals, including site managers., Consistently maintained connection scores 5% above benchmark, achieving a high leadership behavior score of 4.8/5.
Technical Skills Tools
WFM tools: Amazon Vibe, CCM (Call Center management), CSSM (Customer service schedule manager) and, Connect.
Data Visualization & Analytics: Amazon Quick sight, Ocular, Redshift, CS Insight,
Advanced MS: Mastery of advanced formulas, Pivot Tables, Charts, LOOKUPs, Conditional Formatting, and Data Validation for complex WFM modelling., MS PowerPoint, MS Word
Timeline
Workforce Manager II
Amazon Development Center Pvt Ltd
01.2022 - Current
Business Analyst I
Amazon Development Center Pvt Ltd
01.2016 - 01.2022
Capacity Planning Analyst
Amazon Development Center Pvt Ltd
01.2016 - 01.2022
Graduate Apprenticeship Trainee
Hindustan Shipyard LTD.
10.2014 - 09.2015
PGDM / MBA - HR & Industrial Relations
Malla Reddy Institute of Engineering And Technology
B.E. - Mechanical Engineering
Anil Neerukonda Institute of Technology And Sciences