Amitsingh Arora

• Contact Center Management, Plus handling clients at site and ensuring closures
• Currently Managing Sales Operations at Western Region Sites of Lodha in Mumbai.
• Handled Sourcing for Western & Eastern Part of Mumbai.

Western Site:

- Lodha Woods (Kandivali East)

- Lodha Codename Never Before (Malad West)

- Casa Supremo (Mira RD)

- Lodha Acenza (Andheri East)

- Lodha Cullinan (Versova, Andheri West)

- Lodha Altus (Borivali West)

Eastern Site:

- Lodha Bellagio (Powai)

- Lodha Codename Evergreen (LBS Rd, Vikhroli)

• Coordinating with the Brand team to know the forecast of Web, Newspaper, SMS & Hoarding activities.
• Manpower forecasting for lead management, pre-launch/launch planning, analyze data and customer demographics as a part of overall strategy.
• Managing smooth transition with Internal and External stake holders.
  

• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Coach and guide the team to key deliverables such as churn, customer satisfaction, margin dilution and efficiency.
• Co-ordinating with relevant owners of other departments in CRM to improve processes and seek/provide support required in order to meet objectives.
• Responsible for maintaining service levels ensuring performance and quality of work.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• End to end management of all operational aspects, people, KPIs, performance, and development.
• Impact assessment on changes initiated or suggested (especially commercial impact)
• Conducting regular performance reviews

• As a sales associate was an integral part of different processes for US and UK outbound calls.
• US Process: Multimedia Electronics. (Up selling …) Consumer Financial Resources (credit cards). Government Grand's Association. National Grand's Association. Freedom Wireless. Liberty Wireless.
• UK Process: Selling new contracts for T-Mobile. 3G.

• Handling cash at the counter for delivery as well as dine-in.
• Maintaining the inventory and the funds inflow and outflow.
• Sending weekly reports to the head office for the goods received.
• Placement of employees as per the daily requirements for the day as Shift-In-charge. Provide necessary feedback for performance enhancement