AMITT J. JOSHI
Navi Mumbai
Summary
Results-driven Sales & Operations Leader with 23+ years of experience across international automotive markets. Proven track record of driving 20–30% business growth, optimizing operations, and leading high-performance teams across B2B, B2G, and B2C segments.
Overview
25
25
years of professional experience
Work History
General Sales Manager
Supreme Automobiles
Kinshasa, DRC
09.2025 - 11.2025
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Led sales team towards achieving quarterly targets through strategic planning and effective resource allocation.
- Prepared detailed reports on sales activity, revenue generation, and market penetration for senior management review.
Head – Automotive 3S Operations
TC Sons-Komco Motors
Mali
08.2024 - 09.2025
- Led multi-brand 3S operations, achieving a 25% increase in overall revenue within 12 months
- Improved service efficiency, reducing vehicle downtime by 30%
- Expanded OEM portfolio, contributing to a 20% growth in market coverage
- Drove B2B, B2G & B2C sales, increasing customer base by 35%
- Reduced operational costs by 15–18% through process optimization
- Built and trained teams, improving productivity by 40%
Head – Customer Care
Downtown Volkswagen
Mumbai
05.2024 - 07.2024
- Enhanced customer satisfaction scores by 25%
- Reduced service turnaround time by 20%
- Increased repeat customer retention by 15%
Senior Sales Consultant
Irasha Pvt. Ltd.
Pune
07.2023 - 04.2024
- Achieved 18% increase in sales conversions
- Generated new business contributing to ₹X lakh/month revenue growth
- Strengthened client relationships leading to 20% higher repeat business
Sales Director (TATA & M&M – Angola)
Campotec LDA
Angola
01.2022 - 05.2023
- Drove 30% revenue growth in international market
- Secured key B2G contracts, contributing to ₹X Cr business pipeline
- Expanded dealer network by 25%
- Improved market penetration by 20%
CCM & Regional Sales Manager PAN West Africa – International Operations
Mahindra & Mahindra Ltd.
03.2016 - 10.2021
- Managed regional operations delivering consistent 15–20% annual growth
- Developed channel network across multiple countries, increasing reach by 40%
- Improved dealer performance resulting in 25% sales uplift
- Strengthened after-sales operations, boosting customer retention by 30%
Head of After Sales Service
Dana Cars Pvt. Ltd.
Lagos, Nigeria
09.2014 - 04.2015
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Collaborated with team members to achieve target results.
Service Manager
June’13 –Jan’14 – Downtown Volkswagen
Mumbai, India
06.2013 - 01.2014
- Resolved escalated customer complaints with tact and professionalism, restoring client confidence.
- Managed a team of service professionals, fostering a culture of excellence and customer satisfaction.
- Oversaw inventory management, ensuring availability of necessary parts and equipment.
Service Manager
Sep’08 –Mar’13 – Kewalram Chanrai Group
Lagos, Nigeria
09.2008 - 03.2013
- Implemented customer relationship management strategies to build loyalty and repeat business.
- Managed budget for the service department, optimising resources without compromising quality.
- Mentored staff to enable professional development and progression.
Service Manager
Global Galleries Agencies Pvt. Ltd.
Mumbai, India
10.2007 - 09.2008
- Managed a team of service professionals, fostering a culture of excellence and customer satisfaction.
- Conducted regular performance reviews, offering constructive feedback to team members.
- Evaluated quality of staff work and performance against objectives to assess need for improvements.
Quality Control Manager
Apr’05 – Sep’07 –Millennium Toyota
Mumbai, India
04.2005 - 09.2007
- Applied Quality Assurance (QA) methodologies to measure output quality.
- Maintained up-to-date knowledge of regulatory changes impacting quality assurance practices.
- Collaborated with cross-functional teams to develop quality standards for new product launches.
- Implemented rigorous testing procedures for product quality verification, significantly reducing defect rates.
Customer Service Advisor
Ideal Automobiles
Mumbai, India
05.2002 - 03.2005
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Used excellent empathy, friendliness and helpful skills to help the customers solve product range problems.
Mechanical Maintenance Technician
City Car Care
Gandhidham, India
01.2000 - 03.2002
- Repaired and replaced defective parts in motors, pumps, and other mechanical equipment.
- Inspected machines thoroughly to locate faults using Root Cause Analysis (RCA).
- Utilised advanced diagnostic equipment to accurately identify automotive problems, significantly reducing troubleshooting time.
Apprentice Mechanic
Cargo Motors
05.1999 - 12.1999
- Assisted in the repair of major mechanical faults under the supervision of experienced mechanics, gaining hands-on experience.
- Identified mechanical faults and ordered new parts to effectively resolve issues, contributing to timely repairs.
- Removed old oil, replaced filters, and added new oil to ensure optimal engine performance.
- Pursued opportunities to learn systems operations and repair processes, enhancing technical knowledge and skills.
Education
BBA - International Marketing
DY Patil Vidyapeeth
Pune01-2025
BE - Automobile Engineering
IBMT
New Delhi01-2013
Diploma - Automobile Engineering
Baroda01-1998
Skills
- International Sales
- Channel Development
- Market Expansion
- P&L Management
- Cost Optimization
- After-Sales Operations
- OEM Management
- 3S Setup
- Business Strategy
- Performance evaluation
- Process optimization
- Team Leadership
Accomplishments
- Established and scaled multiple 3S facilities internationally
- Delivered double-digit growth consistently across African markets
- Led multicultural teams of 20–50+ members
- Reduced operational costs by up to 18% while improving service quality
- Successfully expanded OEM partnerships and market footprint
Languages
English
Hindi
Marathi
Gujarati
Kutchi
French (Beginner)
Timeline
General Sales Manager
Supreme Automobiles
09.2025 - 11.2025
Head – Automotive 3S Operations
TC Sons-Komco Motors
08.2024 - 09.2025
Head – Customer Care
Downtown Volkswagen
05.2024 - 07.2024
Senior Sales Consultant
Irasha Pvt. Ltd.
07.2023 - 04.2024
Sales Director (TATA & M&M – Angola)
Campotec LDA
01.2022 - 05.2023
CCM & Regional Sales Manager PAN West Africa – International Operations
Mahindra & Mahindra Ltd.
03.2016 - 10.2021
Head of After Sales Service
Dana Cars Pvt. Ltd.
09.2014 - 04.2015
Service Manager
June’13 –Jan’14 – Downtown Volkswagen
06.2013 - 01.2014
Service Manager
Sep’08 –Mar’13 – Kewalram Chanrai Group
09.2008 - 03.2013
Service Manager
Global Galleries Agencies Pvt. Ltd.
10.2007 - 09.2008
Quality Control Manager
Apr’05 – Sep’07 –Millennium Toyota
04.2005 - 09.2007
Customer Service Advisor
Ideal Automobiles
05.2002 - 03.2005
Mechanical Maintenance Technician
City Car Care
01.2000 - 03.2002
Apprentice Mechanic
Cargo Motors
05.1999 - 12.1999
BBA - International Marketing
DY Patil Vidyapeeth
BE - Automobile Engineering
IBMT