Exploring new things
Amlan Chakraborty
Sales
Guwahati
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized Patient Service Representative with 18 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable and dedicated customer service professional with extensive experience in Pharma industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Lead Therapy Manager
MSD Pharmaceuticals Pvt.Ltd
Guwahati
07.2010 - Current
- Resolved issues with patient care by liaising between patients, staff and outside providers.
- Monitored operations for regulatory compliance and to check for workflow problems impacting delivery of optimal patient therapy.
- Wrote and enforced policies governing successful care delivery and staff performance.
- Trained, motivated and advised therapy staff on correct procedures.
- Oversaw team of 6 therapists handling load of long-term TM therapy patients and those needing temporary help.
- Coordinated staff schedules for optimal coverage of patient demands.
- Provisioned evaluations, program planning and specific treatments to maximize resource utilization.
- Collaborated with store manager to maintain daily operations.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
FSO
Wockhardt Ltd
Guwahati
06.2007 - 06.2010
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated leadership skills in managing projects from concept to completion.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor of Science - Phy,Stat,maths
Guwahati University
Guwahati 01.2000 - 04.2003
MBA - Marketing
IIBM
Noida 01.2022 - Current
SMBA - Marketing Management And Research
IIM
Lucknow 01.2018 - 11.2019
Skills
Relationship building and retention
Accomplishments
- Collaborated with team of 7 in the development of Quadriderm.
- Achieved numbers through effectively helping with Teams.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved results by completing assigned task with accuracy and efficiency.
Additional Information
DOB: 07/10/1978
Segment Cover: Pead/Gyn/Phy/Chest/Nephro/Derma/ GP/ ICU/NICU
Interests
To face the challenges and findings the way
Creating new stakeholders
Timeline
MBA - Marketing
IIBM
01.2022 - Current
SMBA - Marketing Management And Research
IIM
01.2018 - 11.2019
Lead Therapy Manager
MSD Pharmaceuticals Pvt.Ltd
07.2010 - Current
FSO
Wockhardt Ltd
06.2007 - 06.2010
Bachelor of Science - Phy,Stat,maths
Guwahati University
01.2000 - 04.2003
Singing, Pubg
Playing PUBG with friends
Listening old songs
Covering In Vaccines
Currently Covering Guwahati, Imphal, Shillong, Nagaon, Tezpur.
KOL MAnagement done:
Dr L ShyamKumar, Dr Yakhomba, Dr Ratankumar, Dr James, Dr Indrakumar, Dr Helen, Dr Kameswer singh,.
Dr Dibon Bora, Dr B J Borah, Dr Debajit Medhi.
Dr Santanu Dev, Dr Bajap, Children Hospital, Woodland Hospital, Kakoli Purkayasta.
Dr Geetima Deka, Dr Ritesh Jain. Dr S G deorah, Dr Dolly Kalita, Dr S Majumdar, Dr M P borah, DR P S Guha,
Singing, Pubg
Playing PUBG with friends
Listening old songs
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