Hi, I’m
Ammrin Khan
Talent Acquisition Specialist / Technical support engineer
Pune,MH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
years of professional experience
21
years of post-secondary education
Work History
Rocket software
Technical Support Engineer
4 2024 - Current
Job overview
- Ability to diagnose and troubleshoot issues related to Cisco WebEx & VPN, Slack, OneDrive, Sharepoint, SCCM (client) office 365.
- Worked on service Management Tools such as JIRA Service Desk, ServiceNow, experienced in troubleshooting Windows and MAC.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Mphasis Limited
Technical Support Engineer
11.2022 - 12.2023
Job overview
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Ability to diagnose and troubleshoot issues related to Cisco WebEx & VPN, Slack, OneDrive, Sharepoint, SCCM (client), and office 365.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Tech Mahindra Business Services
Human Resources Executive
12.2021 - 08.2022
Job overview
- Led and directed the work of 6 HR team members and handled hiring, training, and termination.
- Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
- Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
- Coordinated workforce planning efforts to align with organizational growth goals.
EClerx
Analyst
03.2021 - 11.2021
Job overview
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Increased first-call resolution rates by comprehensively addressing customer concerns and providing clear instructions.
- Resolved complex technical issues for clients, enhancing overall system performance.
Education
Symbiosis School For Online And Digital LearningPune, India
MBA from HR Operations Specialist
05.2006 - Current
Abeda Inamdar Senior CollegePune, India
Bachelor of Arts from Psychology
05.2020 - 05.2023
Skills
Employee Relations
Timeline
Technical Support Engineer
Mphasis Limited
11.2022 - 12.2023
Human Resources Executive
Tech Mahindra Business Services
12.2021 - 08.2022
Analyst
EClerx
03.2021 - 11.2021
Abeda Inamdar Senior College
Bachelor of Arts from Psychology
05.2020 - 05.2023
Symbiosis School For Online And Digital Learning
MBA from HR Operations Specialist
05.2006 - Current
Technical Support Engineer
Rocket software
4 2024 - Current
Similar Profiles
RUSHIKESH KATAGERUSHIKESH KATAGE
Software Developer at Rocket SoftwareSoftware Developer at Rocket Software
Aaren IsabelAaren Isabel
Software Engineer in Test II at Rocket SoftwareSoftware Engineer in Test II at Rocket Software
Andrea ChappellAndrea Chappell
Regional Account Executive at Rocket SoftwareRegional Account Executive at Rocket Software
Milind PatilMilind Patil
Senior Software Engineer at Netcracker Technology SolutionsSenior Software Engineer at Netcracker Technology Solutions
Vivek Arun KalaneVivek Arun Kalane
Business Analyst/ Senior Business Analyst at Bajaj FinservBusiness Analyst/ Senior Business Analyst at Bajaj Finserv