Hi, I’m
Ammrin Khan
Talent Acquisition Specialist / Technical support engineer
Pune,MH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
years of professional experience
21
years of post-secondary education
Work History
Rocket software
Technical Support Engineer
4 2024 - Current
Job overview
- Ability to diagnose and troubleshoot issues related to Cisco WebEx & VPN, Slack, OneDrive, Sharepoint, SCCM (client) office 365.
- Worked on service Management Tools such as JIRA Service Desk, ServiceNow, experienced in troubleshooting Windows and MAC.
- Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
Mphasis Limited
Technical Support Engineer
11.2022 - 12.2023
Job overview
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Ability to diagnose and troubleshoot issues related to Cisco WebEx & VPN, Slack, OneDrive, Sharepoint, SCCM (client), and office 365.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
Tech Mahindra Business Services
Human Resources Executive
12.2021 - 08.2022
Job overview
- Led and directed the work of 6 HR team members and handled hiring, training, and termination.
- Introduced flexible work arrangements that improved productivity while supporting employee work-life balance.
- Partnered with department heads to address staffing needs, optimizing talent acquisition efforts.
- Coordinated workforce planning efforts to align with organizational growth goals.
EClerx
Analyst
03.2021 - 11.2021
Job overview
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Increased first-call resolution rates by comprehensively addressing customer concerns and providing clear instructions.
- Resolved complex technical issues for clients, enhancing overall system performance.
Education
Symbiosis School For Online And Digital LearningPune, India
MBA from HR Operations Specialist
05.2006 - Current
Abeda Inamdar Senior CollegePune, India
Bachelor of Arts from Psychology
05.2020 - 05.2023
Skills
Employee Relations
Technical Support
Communication
Data Analysis and Reporting
On-boarding
Root Cause Analysis
Offer Management
Decision Making
Emotional Intelligence
Technical Documentation
Teamwork and Collaboration
Administrative Skills
Timeline
Technical Support Engineer
Mphasis Limited
11.2022 - 12.2023
Human Resources Executive
Tech Mahindra Business Services
12.2021 - 08.2022
Analyst
EClerx
03.2021 - 11.2021
Abeda Inamdar Senior College
Bachelor of Arts from Psychology
05.2020 - 05.2023
Symbiosis School For Online And Digital Learning
MBA from HR Operations Specialist
05.2006 - Current
Technical Support Engineer
Rocket software
4 2024 - Current