Ammu Ankush
Hyderabad
Summary
Results-driven professional with a proven track record in operations leadership, recruitment & onboarding, and performance management. Adept at leveraging data-driven insights, analytical problem-solving, and process optimization to enhance efficiency, drive measurable outcomes, and exceed stakeholder expectations. Demonstrated ability to thrive in fast-paced, high-volume environments while delivering operational excellence and sustained business value.
Overview
15
15
years of professional experience
2
2
Certifications
Work History
Shift Lead
Robert Walters
Hyderabad
03.2025 - Current
- Coordinate end-to-end recruitment activities, including job postings, interview scheduling, candidate communication, and offer coordination.
- Partner with hiring managers to understand requirements, and ensure timely closure of open positions.
- Lead and manage the onboarding process to ensure a smooth and positive new-hire experience.
- Oversee documentation, background checks, system access, and joining formalities in line with company policies.
- Track recruitment metrics, maintain accurate records, and share regular status updates with stakeholders.
Team Leader, Delivery
RealPage India Pvt. Ltd.
Hyderabad
03.2022 - 07.2025
- Oversaw day-to-day screening operations for consumer credit disputes, ensuring a smooth workflow and SLA compliance.
- Managed disputes related to incorrect balances, identity theft, criminal records, and eviction notices affecting lease decisions.
- Ensured disputes were reviewed and escalated to credit bureaus within the 5-day SLA, maintaining accuracy and timeliness.
- Enforced strict adherence to FCRA regulations and RealPage compliance policies throughout the process.
- Handled escalations, complex cases, and collaborated with stakeholders to drive process efficiency and risk mitigation.
Associate Team Lead
Teletext India Pvt. Ltd.
Hyderabad
01.2013 - 11.2022
- Managed commercial contracts for 5,000+ hotels and resorts across long-haul and short-haul markets, ensuring accuracy, compliance, and timely updates.
- Led validation and quality assurance of hotel content and fare updates on the company website before go-live, minimizing errors and customer complaints.
- Analyzed hotel sales and performance reports to identify NPA, revenue gaps, and growth opportunities, implementing actions to improve conversion and revenue.
- Drove vendor negotiations and relationship management, optimizing pricing, availability, and commercial terms.
- Supervised day-to-day team operations, monitored deliverables, and ensured consistent performance aligned with business goals.
Customer Support Team Lead
Foundever
Hyderabad
11.2020 - 03.2022
- Led day-to-day chat and email support operations, ensuring high CSAT through quality monitoring, feedback, and customer-focused coaching.
- Managed team utilization by balancing workloads, monitoring queues, and optimizing agent productivity.
- Ensured schedule adherence through real-time monitoring, shift planning, and proactive interventions.
- Handled escalations and complex customer issues, ensuring timely and effective resolution.
- Tracked performance metrics, shared insights with the team, and drove continuous process and service improvements.
HR Recruiter Coordinator
Career Mentors HRD Consultants Ltd
Hyderabad
05.2012 - 01.2013
- Coordinated end-to-end recruitment activities, including sourcing, interview scheduling, candidate communication, and offer coordination.
- Partnered with hiring managers to understand requirements, and ensure timely closure of open positions.
- Managed onboarding coordination, documentation, and recruitment records while ensuring compliance with company policies.
Inside Sales Representative
Daakshya Informatics Pvt. Ltd.
Hyderabad
06.2011 - 02.2012
- Delivered exceptional customer service by promptly addressing inquiries and concerns via live chat and email, fostering repeat business, and positive referrals.
- Consistently met or exceeded sales targets through strategic selling, effective negotiation, and strong product knowledge, while also enhancing client retention through proactive follow-ups, and clear communication.
Education
Bachelor of Commerce - Accounting And Finance
GITAM University
Hyderabad10-2020
High School Diploma -
New English High School
Nagpur10-2008
Skills
- Leadership & People Management
- Operational Excellence
- Performance & KPI Management
- Coaching, Mentoring & Employee Development
- Communication & Stakeholder Management
- Problem Solving & Decision Making
- Time Management & Prioritization
- Data Analysis & Reporting
- Adaptability & Change Management
- Quality & Compliance Management
Certification
Building and Managing High-Performance Teams.
Timeline
Shift Lead
Robert Walters
03.2025 - Current
Team Leader, Delivery
RealPage India Pvt. Ltd.
03.2022 - 07.2025
Customer Support Team Lead
Foundever
11.2020 - 03.2022
Associate Team Lead
Teletext India Pvt. Ltd.
01.2013 - 11.2022
HR Recruiter Coordinator
Career Mentors HRD Consultants Ltd
05.2012 - 01.2013
Inside Sales Representative
Daakshya Informatics Pvt. Ltd.
06.2011 - 02.2012
Bachelor of Commerce - Accounting And Finance
GITAM University
High School Diploma -
New English High School