Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Amol Hulawale

Navi Mumbai

Summary

Trust & Safety professional with 7+ years of progressive experience in content moderation, quality assurance, team leadership, and policy management. Proven ability to enforce community guidelines, perform high-level stakeholder collaboration, and drive operational excellence across digital platforms. Demonstrated growth from Content Moderator to Policy Point of Contact, showcasing adaptability, leadership, and deep understanding of online safety, integrity, and risk management.

Overview

8
8
years of professional experience

Work History

Quality Associate

Accenture
Navi Mumbai
08.2024 - Current
  • Moderated medical content to ensure accuracy, compliance, and adherence to platform/community guidelines across social media channels
  • Collaborated with medical, legal, and regulatory (MLR) teams to ensure social media content met compliance standards.
  • Flagged and resolved content discrepancies, misinformation, and potential risks in accordance with healthcare communication standards

Quality Associate -POC(Trust & Safety)

Accenture
Navi Mumbai
11.2022 - 01.2024
  • Acted as the central liaison between stakeholders and operations for real-time policy clarifications and escalations.
  • Represented the team in client meetings to discuss emerging trends, sensitive content, and regulatory updates
  • Led calibration sessions to maintain consistency in moderation decisions across the team
  • Cascaded policy updates and ensured end-to-end understanding across all team levels.

SME (Trust & Safety)

Accenture
Mumbai
03.2019 - 11.2022
  • Managed a team of 20+ moderators, providing floor support, query resolutions, and policy alignment.
  • Handled real-time escalations and monitored queues to balance workload based on availability
  • Led calibration sessions to maintain consistency in moderation decisions across the team.
  • Tracked attendance, productivity, and performance, ensuring KPI compliance

Content Moderator

Accenture
Mumbai
06.2017 - 03.2019
  • Reviewed user-generated content across Facebook and Instagram, ensuring compliance with platform policies.
  • Identified and escalated high-risk content including violence, hate speech, and misinformation.
  • Maintained high accuracy and adherence to turnaround time (TAT) in content reviews.

Education

Bachelor of Science -

KBP College
Vashi
03-2014

Skills

  • Content moderation
  • Trust & Safety Operations
  • Policy Enforcement & Risk Management
  • Stakeholder & Client Communication
  • Stakeholder & Client Communication
  • Escalation Handling
  • Quality assurance
  • Trend identification
  • Team leadership
  • Social Media Platform Guidelines

Accomplishments

  • Received Star of Business awards for the year 2018 & 2023
  • Received Outstanding contribution award in 2025.

Timeline

Quality Associate

Accenture
08.2024 - Current

Quality Associate -POC(Trust & Safety)

Accenture
11.2022 - 01.2024

SME (Trust & Safety)

Accenture
03.2019 - 11.2022

Content Moderator

Accenture
06.2017 - 03.2019

Bachelor of Science -

KBP College

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Amol Hulawale