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As a proficient Desktop Engineer with 4.3 years of hands-on experience, I excel in providing technical support and resolving complex IT issues in fast-paced environments. I possess strong troubleshooting skills for hardware, software, and network problems and have a proven ability to diagnose, repair, and maintain desktop and laptop systems. My expertise extends to deploying and configuring operating systems and optimizing IT infrastructure performance. I am known for exceptional customer service, minimizing downtime, and enhancing user productivity. With strong communication skills, attention to detail, and proactive problem-solving, I consistently deliver results.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

IT Engineer and Support Specialist with over 10 years of experience providing technical product support and desktop/helpdesk services in large enterprise and public sector environments. Skilled in troubleshooting user issues, supporting Microsoft Dynamics 365, and resolving high volumes of support tickets daily while maintaining strong CSAT and SLA metrics (90%+). Comfortable with command line interfaces, entry-level SQL for log investigation, and basic scripting (including JavaScript). Adept at reading between the lines of user requests, providing empathetic support, and ensuring timely, satisfying resolutions. Experienced in onboarding users to new features, documenting solutions, and thriving in fast-paced, reactive support environments.

Detail-oriented and proactive Technical Support Engineer with over 2 years of experience in managing and supporting enterprise IT infrastructure. Skilled in troubleshooting hardware/software issues, and providing exceptional end-user support. Seeking to leverage my technical and interpersonal skills to support IT operations and improve system efficiency in a challenging IT environment.

To be associated with an organisation where personnel achievement recognised through highly professional work environment with an opportunity to grow

AMOL JAYKUMAR KASWA

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Desktop Engineer

Desk Top Engineer

Desk Top Engineer

Tech Support Engineer

Desktop Engineer

Education

S. S. C. -

H. S. C. -

Diploma in Hardware and Networking -

Microsoft Certificated In System Administrator (M.C.S.A.) -

CISCO CERTIFICATED IN NETWORKING APPLICATION (CCNA) -

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Desktop Engineer

Desk Top Engineer

Desk Top Engineer

Tech Support Engineer

Desktop Engineer

S. S. C. -

H. S. C. -

Diploma in Hardware and Networking -

Microsoft Certificated In System Administrator (M.C.S.A.) -

CISCO CERTIFICATED IN NETWORKING APPLICATION (CCNA) -

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