Amol Mane
Lead Associate
Star City, Lane No.3, Manjari - Theur Road, Kolwadi,MH
Summary
Lead Assistant with talent supporting senior managers and upper management in decision making and improved productivity. Manage administrative and clerical functions, scheduling, logistics, meetings and provide follow-up on important projects and initiatives. Strong organizational and communication skills with attention to detail and accuracy.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Lead Associate
WNS Global Services PVT Ltd.
Pune
12.2011 - Current
- Monitored staff organization and suggested improvements to daily functionality.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Reported production failure of a procedure to managers and operation supervisors.
- Implemented new quality assurance and customer service standards.
- Recorded, analyzed, and distributed statistical information.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Developed and implemented comprehensive quality assurance plans to monitor product quality and adherence to regulatory standards.
- Collaborated with cross-functional teams to develop and implement process improvements.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Created and maintained quality management systems to align with process standards.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Collaborated with audit clients and action owners to apply root cause analysis guidance and establish effective corrective action plans.
Education
Bachelor of Arts -
University of Pune
Pune 06.2007 - 04.2010
H.S.C.
Yashwantrao Chavan Mahavidyalay
Karmala 06.2003 - 04.2005
S.S.C.
Bhairavnath Madhyamik Vidyalay
Vyahali 06.2002 - 03.2003
Skills
US Health Insurance
Property & Casualty Insurance
MS - Office
Microsoft Power BI
Staff supervision
Problem-solving abilities
Documentation skills
Familiarity with quality standards
Certification
Kaizen Certification - Completed 3 Kaizen projects on Reduction in errors, Claim Benefit Calculation, Audit sheet Automation
Timeline
Lead Associate
WNS Global Services PVT Ltd.
12.2011 - Current
Bachelor of Arts -
University of Pune
06.2007 - 04.2010
H.S.C.
Yashwantrao Chavan Mahavidyalay
06.2003 - 04.2005
S.S.C.
Bhairavnath Madhyamik Vidyalay
06.2002 - 03.2003