Amol Rajput

Client Instructions Management: Payment Services (APAC)

• Interface with varying levels of management, client and staff.
• Review performance metrics through weekly &monthly business reviews.
• Manage operations service delivery, adhering to SLAs, KRI/KPIs with
• Emphasis on transformation initiatives.
• Handle escalations and draft incidents for any operational incidents caused due to any control laps .Assess risks & manage controls.
• Leading payment teams which includes Associate Process Manager,
• Senior Analyst and Analysts.
• Involved in SOP mapping exercise against regulatory requirement.
• Prepare MIS reports and presenting to senior management and client
• Review incoming and outgoing cross border payments via SWIFT
• Messages like MT103, MT202, MT910 etc

Cash operations : Money Transfer Asia

• Processing client instructions like Third Party FXs, Payments, Pre-advices, free format messages, Internal Transfers.
• Work with Swift messages like MT910,202,103,210,292,199,191,599,299 etc
• Work with Liquidity management and cash Management team.
• Managing day to day activities of team by setting up expectations to achieve desired results, ensuring that people are properly trained on activities they are performing, allocating work properly
• Analyzing trend of errors and preparing plan to reduce them. Providing feedback to Processors and Reviewers based on their performances.
• Performing activities like conducting team meetings, ensuring that error logs, SOPs and checklists are updated in timely manner, Ensuring that SOPs are reviewed properly and updates are incorporated in it.
• Frequently review controls and implement wherever required after discussing with Manager Section

Cash operations : Money Transfer Asia

• Processing Cash payments and receipts for multiple currencies as per client instructions.
• Money transfer, making payments, receiving funds and receipts through respective clients from ASIA and EMEA region with strict deadline for currencies like AUD,JPY,HKD,NZD,SGD,THB,INR,TWD,IDR,KRW,PHP,LKR,KES,MUR,AED,KWD,OMR,QAR,
• Having work with Swift messages like MT910,202,103,210,292,199,191,599,299 etc
• Informing clients, brokers and Sub custodian about status of their instructions. Handling client inquiries.
• Perform UAT testing in relation with existing system/process enhancements