AMOL SHRIMANT TERKAR

Sr. Cluster Manager - Bajaj Life, Axis Bank Virtual Channel

- Lead and manage a team of Relationship Managers/Business Correspondents to drive business growth and customer acquisition through Axis Bank Virtual Channel.

- Develop and implement strategies to increase penetration and cross-sell opportunities in assigned clusters.

- Collaborate with cross-functional teams to ensure seamless customer onboarding and service delivery.

- Monitor and report cluster performance, identifying areas for improvement and driving corrective actions.

- Foster strong relationships with Axis Bank branches and stakeholders to drive business growth.

- Ensure compliance with regulatory guidelines and internal policies.

• Conducted market research to identify trends and inform strategic decisions.
• Facilitated regular team meetings to discuss goals, updates, and challenges faced.
• Supported promotional activities to enhance brand awareness within the community.
• Developed and maintained strong relationships with key stakeholders in the cluster.
• Analyzed data regularly to evaluate trends or changes that could impact on service delivery or operations within the cluster.
• Provided guidance and support to staff on operational procedures, policies and processes.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Utilized various software and tools to streamline processes and optimize performance.