RAJESH MISHRA
Indore
Summary
Senior retail business leader driving revenue growth and exceptional customer experiences in India's jewellery sector. Expertise in P&L management, market expansion, and regional consumer insights, with a proven ability to lead cross-functional teams to achieve consistent sales and margin performance.
Overview
17
17
years of professional experience
Work History
Senior Cluster Manager
Giva Fine Jewellery
04.2025 - Current
- Lead zonal cluster operations with end-to-end accountability for revenue growth, profitability, customer experience, and team performance across Madhya Pradesh and Chhattisgarh.
- Drove structured regional sales strategy that aligned with corporate growth objectives.
- Led multiple store teams to achieve consistent sales and margin performance.
- Identified new market opportunities through catchment mapping and competitive benchmarking.
- Building leadership bench strength across stores through targeted hiring and capability development.
- Ensuring operational governance, brand compliance, and customer experience consistency across the zone.
Store Manager - Raipur
Reliance Jewels
Raipur
05.2018 - 01.2025
- Oversaw full P&L management for high-performing jewellery retail unit, ensuring profitability and growth.
- Achieved sustained category-level sales performance through trend-led planning, structured team capability building programs, and localised BTL marketing initiatives, enhancing inventory turnover.
- Managed daily store operations and ensured compliance with company policies.
- Trained staff on customer service techniques during weekly meetings.
- Implemented visual merchandising standards to improve product displays.
Store Manager - Ahmedabad
PC Jeweller Ltd
Ahmedabad
06.2015 - 05.2018
- Managed luxury retail operations with full sales accountability, driving revenue growth and customer satisfaction.
- Orchestrated jewellery exhibitions for customer acquisition, enhanced CRM engagement for repeat business, and maintained inventory discipline to optimize working capital.
- Managed daily store operations and maintained optimal inventory levels.
- Trained and supervised staff to deliver exceptional customer service.
- Developed promotional displays to enhance product visibility and appeal.
Team Leader
TBZ - The Original
Mumbai
09.2011 - 04.2015
- Supervised daily operations, enhancing team productivity and efficiency.
- Coordinated scheduling, optimizing workflow and resource allocation.
- Conducted regular team meetings, aligning team goals and tracking progress.
- Implemented process improvements to elevate service delivery standards.
- Trained new team members on company procedures and best practices.
Assistant Manager - Sales
Indian Gems
Mumbai
01.2009 - 10.2011
- Managed daily sales operations and customer interactions to ensure smooth workflow.
- Coordinated promotional activities that attracted new customers and increased engagement.
- Collaborated with team members to develop customer service strategies that improved customer experiences.
- Developed training materials for staff to improve product knowledge and sales techniques.
- Supported inventory management by tracking stock levels and product availability.
Education
Bachelor of Science - Biology
BBS University
NOIDACertified ESG Professional - Corporate ESG & Sustainability
CESG Pro - Associate Level
Skills
- Revenue Growth
- Operational Excellence
- Team Development
- Customer Experience
- Revenue growth
- Sales strategy
- Customer experience
- Market analysis
- P&L management
- Team leadership
- Inventory management
- CRM engagement
- Process improvement
- Employee training
- Effective communication
- Problem solving
- Performance metrics
- Strategic planning
- Cost reduction
- Product launches
- Talent acquisition
- Product development
- Time management
Executive Profile
15, Senior retail business leader with extensive experience in India's organised jewellery sector., Currently leading multi-store cluster operations across Madhya Pradesh and Chhattisgarh., Driving regional revenue growth, profitability, and building high-performance retail teams., Maharashtra, Gujarat, Madhya Pradesh, Chhattisgarh, Cluster P&L ownership, Market expansion strategy, Inventory optimisation, CRM excellence, Commercial execution in competitive luxury retail environments
Previous Roles
- Cluster Manager, Reliance Jewels, 01/01/25, 04/01/25, Directed cluster-level retail business operations with focus on revenue maximisation and operational scalability., Spearheaded revenue acceleration initiatives, implemented data-led KPI reviews, optimised inventory mix, strengthened conversion ratios through structured sales coaching, and led regional exhibitions.
- Store Manager, Reliance Jewels, 05/01/18, 01/01/25, Managed full P&L responsibility for a high-performing jewellery retail unit., Delivered sustained category-level sales performance through trend-led planning, led structured team capability building programs, executed localised BTL marketing initiatives, and improved inventory turnover.
- Store Manager, PC Jeweller Ltd, 06/01/15, 05/01/18, Managed competitive luxury retail operations with full sales accountability., Orchestrated high-impact jewellery exhibitions for customer acquisition, strengthened CRM engagement to enhance repeat business contribution, and ensured inventory discipline and working capital optimisation.
Other Roles
- Team Leader, TBZ - The Original, Mumbai
- Assistant Manager - Sales, Indian Gems, Hotel Leela, Mumbai
Education Certifications
- Bachelor of Science (Biology), BBS University, Strong academic foundation supporting analytical and strategic thinking capabilities in retail business leadership.
- Certified ESG Professional, CESG Pro - Associate Level, Corporate ESG & Sustainability | Udemy. Committed to sustainable business practices and corporate responsibility in retail operations.
Accomplishments
- Revenue Acceleration, Implemented data-led KPI reviews and structured sales coaching to strengthen conversion ratios across cluster operations.
- Inventory Optimisation, Optimised inventory mix to align with regional demand trends, improving merchandise productivity and turnover.
- Market Penetration, Executed localised BTL marketing initiatives and high-impact jewellery exhibitions for customer acquisition and retention.
- Leadership Bench Strength, Built scalable high-performance retail teams through targeted hiring and capability development programs.
Personal Information
Title: Area Business Leader - Jewellery Industry
Current Role
Senior Cluster Manager, Giva Fine Jewellery, 04/01/25, Present, Lead zonal cluster operations with end-to-end accountability for revenue growth, profitability, customer experience, and team performance across Madhya Pradesh and Chhattisgarh.
Professional Highlights
15+ years of specialised experience in organised jewellery retail with deep market knowledge., Strong cross-functional coordination with corporate teams for strategic alignment., Proven track record in new store launches and market development initiatives., Deep expertise in customer-centric luxury retail strategy and execution., Experienced in leading diverse, performance-driven retail teams to achieve business objectives., Multi-state business leadership exposure across key jewellery markets in India.
Timeline
Senior Cluster Manager
Giva Fine Jewellery
04.2025 - Current
Store Manager - Raipur
Reliance Jewels
05.2018 - 01.2025
Store Manager - Ahmedabad
PC Jeweller Ltd
06.2015 - 05.2018
Team Leader
TBZ - The Original
09.2011 - 04.2015
Assistant Manager - Sales
Indian Gems
01.2009 - 10.2011
Bachelor of Science - Biology
BBS University
Certified ESG Professional - Corporate ESG & Sustainability
CESG Pro - Associate Level