Md Irshad Azim
Kolkata,India
Summary
Accomplished professional with extensive expertise in GMV growth and revenue strategy, key account management, and marketplace operations. Proven track record in business development, client retention, and profitability improvement through strategic planning and data analytics. Adept at leading cross-functional teams, managing stakeholders, and driving market expansion. Proficient in advanced MS Excel and Power BI for performance reporting and data-driven decision-making. Committed to fostering team growth through coaching and mentoring while achieving significant revenue growth.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work history
Cluster Manager
Swiggy
North East Region - India
2023.12 - 2025.08
- Led team of 18 Account Managers across North-East India, driving regional business performance and revenue growth.
- Developed and executed growth strategies to improve GMV, AOV, profitability and partner performance.
- Owned regional revenue targets and ensured alignment with organizational goals.
- Improved operational efficiency by implementing structured performance tracking and review mechanisms.
- Collaborated with product, supply and operations teams to enhance customer experience and serviceability.
Key Account Manager
Swiggy
Kolkata
2021.12 - 2023.12
- Managed high-value restaurant portfolios, driving consistent GMV and revenue growth.
- Achieved 95%+ supply availability, ensuring strong marketplace reliability.
- Led AOV growth initiatives, seasonal campaigns, and market share expansion strategies.
- Increased revenue through commission optimization and monetization strategies.
- Executed long-distance delivery strategies, improving regional order contribution.
Senior Sales Manager
Swiggy
Kolkata
2020.01 - 2021.12
- Delivered consistent GMV growth through strategic partnerships and targeted campaigns.
- Improved customer experience by reducing order issues via partner collaboration.
- Executed upselling and micro-campaign strategies to drive incremental revenue.
- Increased adoption of subscription programs and AOV-focused initiatives.
Sales Manager & Category Management
Swiggy
Kolkata
2018.05 - 2020.01
- Led monetization of value-added services, increasing revenue streams.
- Played key role in launching new verticals including grocery and meat delivery.
- Successfully launched and scaled new product Swiggy POP, achieving strong adoption metrics.
- Designed and executed high-impact marketing campaigns to boost demand and engagement.
Education
B.Tech - Civil Engineering
MAKAUT
Kolkata, West Bengal 2012.05 - 2016.06
Higher Secondary - WBCHSE
National High School
Kolkata, West Bengal 2009.04 - 2011.04
Secondary - WBBSE
Khalsa English High School
Kolkata, West Bengal 2009.01 - 2009.01
Skills
- GMV Growth & Revenue Strategy
- Key Account Management
- Marketplace Operations & Expansion
- Team Leadership & Business Reviews
- Business Development & Client Retention
- Data Analytics & Performance Tracking
- Stakeholder & Cross-functional Management
- P&L Ownership & Profitability Improvement
- MS Excel (Advanced)
- Power BI
- Data Analytics
- Performance Reporting
- Revenue Strategy
- Sales Planning
- Business Development
- Market Expansion
- Team Management
- Stakeholder Management
- Coaching & Mentoring
- Strategic Planning
- Business Reviews
- Revenue Growth
Accomplishments
- Drove ₹12.15 Cr GMV with 20% YoY growth by leading regional marketplace operations
- Managed and scaled merchant portfolio from 7,000 to 9,000+ OPD across multi-city operations.
- Maintained 95%+ supply availability, improving platform reliability and customer experience.
- Built and mentored high-performing teams, delivering 18% YoY GMV growth across portfolios
- Improved operational efficiency by 20% through data-driven performance tracking and structured team reviews
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Cluster Manager
Swiggy
2023.12 - 2025.08
Key Account Manager
Swiggy
2021.12 - 2023.12
Senior Sales Manager
Swiggy
2020.01 - 2021.12
Sales Manager & Category Management
Swiggy
2018.05 - 2020.01
B.Tech - Civil Engineering
MAKAUT
2012.05 - 2016.06
Higher Secondary - WBCHSE
National High School
2009.04 - 2011.04
Secondary - WBBSE
Khalsa English High School
2009.01 - 2009.01