Cluster Manager driving business performance across multiple branches. Led sales teams to exceed targets and developed strategic plans for mortgage growth. Enhanced client relationships and ensured operational efficiency.
Overview
1
1
Certification
2
2
years of post-secondary education
10
10
years of professional experience
Work History
Cluster Manager
Bajaj housing finance limited
Gurgaon
05.2026 - Current
Lead, mentor, and monitor Sales Managers, ASM/SMs, and sales teams to achieve monthly and annual targets.
Develop and execute strategies to increase home loan and mortgage business.
Managed business performance across multiple branches within assigned cluster to align with corporate objectives.
Manage DSA, builder, channel partner, and direct sales relationships to generate quality business.
Monitor the complete sales funnel, including lead generation, login, approval, disbursement, and conversion.
Coordinate with Credit, Operations, Technical, Legal, and Processing teams for smooth case movement and faster TAT.
Identified new business opportunities and strengthened relationships with builders, DSAs, and strategic partners to enhance market presence.
Ensure compliance with company policies, credit norms, KYC, and process guidelines.
Support the team in high-value and critical customer cases, negotiations, and closures.
Prepare and present MIS, business reports, forecasts, and performance updates to senior management.
Ensured strong customer experience while maintaining business quality and profitability through effective service strategies.
Senior Area Sales Manager
Bajaj housing finance limited
Gurgaon
04.2025 - 05.2026
Developed strategic sales plans to drive revenue growth initiatives.
Led sales team to enhance market penetration in targeted regions.
Managed relationships with channel partners to enhance collaboration and support initiatives.
Coordinated training sessions for partners to improve product knowledge and sales techniques.
Managed client relationships to ensure satisfaction and retention.
Analyzed market trends to identify growth opportunities within partner channels.
AREA SALES MANAGER
BAJAJ HOUSING FINANCE LIMITED
GURGAON
09.2022 - 05.2025
Achieve targets for the Mortgages/Loan against Property business through lead generation and fulfillment from the Open Market and alternate channels
Monitored and analyzed sales manager performance to identify areas for improvement.
Analyze and formulate the sales plans and strategy and achieve the revenue budget through the team of Sales Managers and Relationship Manager
Monitoring and analyzing the sales manager performance.
Tracked performance metrics to assess progress against business plan goals and implemented actions to achieve targets.
Assisted in negotiating terms to reach favorable agreements. of terms and follows through to closing
Responsible for maintaining a healthy IRR to generatedd good profit for the organization in terms of rates,fees , other charges and revenue generate through cross selling
Managed customer relationships to enhance satisfaction, achieving zero escalations or complaints.
Maintained a healthy IRR to generate profit for the organisation in terms of rates, fees, other charges, and revenue generated through cross-selling.
Maintained and tracked team performance development data.
BRANCH MANAGER
BAJAJ HOUSING FINANCE LIMITED
GURGAON
04.2022 - 09.2022
Hired, trained, and motivated sales manager to achieve designated targets.
Conducted market research to identify trends in mortgage products and services.
Ensuring that all loan applications are processed accurately and in a timely manner.
Maintained relationships with brokers, agents, lenders, appraisers, title companies, attorneys, and other industry professionals to ensure clients received high-quality service.
Market research and analysis to understand to market trend in mortgages.
SENIOR SALES MANAGER
BAJAJ HOUSING FINANCE LIMITED
GURGAON
03.2021 - 04.2022
Drove sales numbers and achieved business targets for home loans through cross selling while enhancing client relationships.
Recruiting, Training, Managing and supporting a team of sales professionals to ensure reach in the market and deliverance of Business
Collected all PDD documents after completing the loan disbursement process.
Delivered quality customer service by responding to inquiries and effectively resolving issues.
Provide quality customer services including interested with customer answering ,customer enquires and effective handling.
Expanded and retained customer base for home loan and LAP channel, ensuring repeat business and referrals.
To collect all PDD documents after loan disbursement process
ASSISTANT SALES MANAGER
BAJAJ HOUSING FINANCE LIMITED
02.2019 - 03.2021
Maintained relationships with clients to identify and secure new business opportunities
Monitored market trends in real estate prices and interest rates to inform strategic adjustments
Reviewed loan applications from potential borrowers to assess eligibility for loans
Preparing contracts for new loans or modifying existing ones to conform to industry standards
SUMMER MARKETING INTERN
Future Consumer Limited
Gurgaon
05.2018 - 07.2018
Increased consumer awareness and brand positioning of KARA Nail polish remover wipes in Gurgaon
Analyzed consumer preferences for KARA product compared to competitors in the market
Identified strategies for effective positioning of KARA product in the market
Analyzing existing competition of segment
Assigned tasks to team members for efficient workflow.
LEARNING practical knowledge of segmentation targeting and positioning of product consumer perception of KARA WIPES and their buying Behavior teamwork
ACCOUNT EXECUTIVE
DSC Auto Engg
07.2016 - 06.2017
Entered customer order details into system, accepted payments and updated accounts
Maintained day-to-day operations of accounts department to ensure smooth financial processes.
To maintain accounts payable (bill payments, salaries, petty cash etc.) through cash/cheque/voucher in a timely manner
To maintain spreadsheets for monitoring accounting data that can help to prepare financial reports
To maintain Day to Day operations of the accounts departments
Organized and maintained physical and digital files for easy access and retrieval.
Education
Marketing/finance - Accounting And Business Management
I.T.S College
Ghaziabad
Bachelor of Commerce - Mathematics
Amity University
Gurugram
08.2013 - 01.2016
Raman Munjal Vidya Mandir
Sidhrawali, HR
Skills
Cluster/Branch Management
Sales and Business Development
Target & Revenue Achievement
Lead Generation & Conversion
Pipeline management
Negotiation & Deal Closure
Loan Structuring
Sales Strategy Development
Sales Performance Metrics
Team Leadership & People Management
Team Training & Coaching
Team coordination
Customer Relationship Management
Corporate relationship management
DSA & Channel Partner Management
Operational Efficiency
Market Opportunities Assessment
Business Forecasting and Growth Strategy
Decision making
Escalation management
Affiliations
Active member of marketing club at ITS Ghaziabad
Member of 'PARIVARTAN' CSR at ITS Ghaziabad
Certification
Advance statistical tools in marketing Research from ITS Ghaziabad
Tally ERP 9.0 course from Nirmal Vidya Pvt. Ltd., Gurgaon
Minor Degree in journalism from Amity University, Gurgaon
Knowledge of computer application, MS-EXCEL
Foreign language course in Spanish from Amity University
Attended 2 days workshop on MS-EXCEL organized by Amity University
Accomplishments
Visited Emirates Water Plant, Al-Fujairah, UAE, 2017
Visited Coca-cola company plant in Noida, 2017
Additional Information - Achievements
1st Prize in Trade Hunts at ITS Ghaziabad
1st Prize in Rang-de-Dubai
Won several Awards for overachieving sales target
Won best ASM award in 2022 (GOA)
Won many login/disbursement contests in 2021-202
Won HOM as ASM level 2024
Won foreign trip to achieve highest business in ASM level
Languages
English
Hindi
Spanish
Timeline
Cluster Manager
Bajaj housing finance limited
05.2026 - Current
Senior Area Sales Manager
Bajaj housing finance limited
04.2025 - 05.2026
AREA SALES MANAGER
BAJAJ HOUSING FINANCE LIMITED
09.2022 - 05.2025
BRANCH MANAGER
BAJAJ HOUSING FINANCE LIMITED
04.2022 - 09.2022
SENIOR SALES MANAGER
BAJAJ HOUSING FINANCE LIMITED
03.2021 - 04.2022
ASSISTANT SALES MANAGER
BAJAJ HOUSING FINANCE LIMITED
02.2019 - 03.2021
SUMMER MARKETING INTERN
Future Consumer Limited
05.2018 - 07.2018
ACCOUNT EXECUTIVE
DSC Auto Engg
07.2016 - 06.2017
Bachelor of Commerce - Mathematics
Amity University
08.2013 - 01.2016
Marketing/finance - Accounting And Business Management