PAVAN KUMAR BR
Manager - Sales And Marketing
Bengaluru
Summary
Accomplished Cluster Manager at Star Health and Allied Insurance Com.Ltd, adept at driving sales and enhancing operational efficiency. Expert in data analytics and risk management, significantly improving customer satisfaction and cluster performance. Skilled in fostering strong relationships and implementing strategic initiatives, demonstrating exceptional leadership and analytical abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cluster Manager
Star Health and Allied Insurance Com.Ltd
Bengaluru
09.2021 - Current
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
- Identified potential risks or issues related to business continuity early on through proactive monitoring measures allowing for swift resolutions before escalation occurred.
- Increased customer satisfaction by addressing client concerns promptly and implementing appropriate solutions.
- Maintained compliance with company policies, industry regulations, and best practices across all departments in the cluster.
Relationship Manager
Tata AIG General Insurance Company Limited
Bengaluru
11.2020 - 11.2021
- Managing good relationship with the bank branch and all Staffs
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Lead-Partnership Distributation ( Bancassurance)
Chola People and Marketing Services
Bengaluru
08.2019 - 11.2020
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
Relationship Manager
Star Health and Allied Insurance Com.Ltd
Bengaluru
01.2017 - 08.2019
Sales Executive
Shruthi Motors
Shivamogga
08.2014 - 11.2016
- Increased customer satisfaction by resolving issues promptly and professionally.
- Developed strong relationships with clients through attentive listening and personalized recommendations.
- Performed regular competitor analysis to identify opportunities for enhancing our offerings or adjusting pricing strategies as needed.
- Organized special events to attract new customers and drive the resulting in higher sales revenue.
Education
NET KING
BBM - Financial Services Marketing Operations
KUVEMPU UNIVERSITY
Govt First Grade College Hosanagara06.2014
Bachelor Of Commerce - HEBA
Pre University College Hosanagar
Hosanagara05.2009
SSLC - SSLC
Govt High School Sonale
SONALE 05.2008
Skills
Implemented trending initiatives to help drive sales across cluster
Managed cluster expenditure by adhering to set budget
Researched key competition, retail sector trends and current trading opportunities for new initiative ideas
Conducted mandatory health, safety and maintenance checks in cluster shops
Languages
Hindi
Advanced (C1)
English
Intermediate (B1)
Kannada
Advanced (C1)
Certification
PAN India topper certificate in attachment product
Software
I have knowledge of basic cumputer application
Timeline
PAN India topper certificate in attachment product
02-2024
Cluster Manager
Star Health and Allied Insurance Com.Ltd
09.2021 - Current
Relationship Manager
Tata AIG General Insurance Company Limited
11.2020 - 11.2021
Lead-Partnership Distributation ( Bancassurance)
Chola People and Marketing Services
08.2019 - 11.2020
Relationship Manager
Star Health and Allied Insurance Com.Ltd
01.2017 - 08.2019
Sales Executive
Shruthi Motors
08.2014 - 11.2016
NET KING
BBM - Financial Services Marketing Operations
KUVEMPU UNIVERSITY
Bachelor Of Commerce - HEBA
Pre University College Hosanagar
SSLC - SSLC
Govt High School Sonale
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