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Shatrughna Roy
Bihar - Other
Summary
Results-driven Operations and Supply Chain professional with over 9 years in quick commerce logistics, focusing on last-mile delivery, vendor management, and dark store operations. Led large-scale operations, improved productivity, and managed cross-functional teams while optimizing costs. Skilled in cluster operations, manpower planning, inventory management, network expansion, and stakeholder engagement.
Overview
10
10
years of professional experience
Work History
Cluster Manager
Blinkit
purnea
12.2025 - Current
- Managing end-to-end operations across multiple dark stores within the cluster.
- Leading a team of 12 Assistant Store Managers Store Managers and Store Managers to achieve operational and business objectives.
- Driving manpower planning, workforce utilization, and productivity improvement initiatives.
- Ensuring adherence to operational SLAs, order fulfillment targets, and customer experience standards.
- Managing inventory accuracy, stock availability, shrinkage control, and replenishment processes.
- Leading cluster expansion initiatives including new store launches and operational readiness.
- Driving key metrics related to productivity, fill rate, turnaround time, and operational efficiency.
- Coordinating with Supply Chain, HR, Training, and Central Operations teams for seamless execution.
- Conducting operational audits and implementing process improvements across stores.
Capacity Manager
Delhivery
04.2020 - 11.2025
- Identified, acquired, and onboarded suppliers to enhance operational efficiency.
- Negotiated with vendors to maintain optimized delivery costs through dynamic pricing strategies.
- Reduced cost per shipment by Rs 2 territory-wide, achieving projected annual savings of 30M INR.
- Conducted audits on lost shipments within the assigned area of responsibility.
- Ensured compliance with turnaround times across all processes at over 95%.
- Developed and executed branding and marketing plans for the designated territory.
- Recruited and hired field operations staff and associates to strengthen team capabilities.
- Managed over 150 dispatch centers and supervised a team of 10 on-rolls and 20 off-rolls, focusing on KPI and KRA performance.
Senior Associate
Delhivery
01.2019 - 04.2020
- Executed recruitment for blue-collar positions through cold calling and job portals.
- Managed escalation processes with vendors and clients to maintain service excellence.
- Conducted extensive recruitment efforts for bikers and manpower agencies in designated areas.
- Facilitated lead generation and onboarding using partner management tools.
- Oversaw daily business operations, including accounting, finance, HR, marketing, and public relations.
- Designed performance incentive plan, achieving 90% closure rate with full vendor engagement.
- Enhanced customer experience and merchant relations through data-driven strategies.
- Analyzed market demands and trends for client acquisition and retention.
Associate
Delhivery
04.2017 - 12.2018
- Executed blue-collar hiring through cold calling and various job portals.
- Managed vendor and client issue escalation processes with efficiency.
- Conducted recruitment of bikers and manpower agencies in targeted operational areas.
- Facilitated lead generation and onboarding using Partner management tool.
- Oversaw daily business operations, including accounting, finance, HR, marketing, public relations.
- Designed incentive performance plan for vendor retention, achieving 90% closure rate on all attempts.
Executive
Delhivery
10.2016 - 03.2017
- Facilitated training sessions for new riders on operational procedures.
- Addressed operational and payment inquiries from newly onboarded riders.
Intern
Delhivery
08.2016 - 09.2016
- Developed training programs to improve rider readiness and streamline operations.
Education
BSc - Physics (Honours)
C.M Science College
Darbhanga01-2014
Skills
- Cluster Operations Management
- Dark Store Operations
- Inventory Management
- Expansion & Store Launches
- Cost Optimization
- Channel management
- Capacity planning
- Vendor negotiation
- Performance metrics
- Process improvement
- Data reporting
- Data visualization
- Microsoft Office Suite proficiency
- Spreadsheet expertise
- Google Drive and Docs
- Leadership skills
- Interpersonal communication
- Stakeholder relations
References
References available upon request.
Additional Information - Languages
- Hindi, Read, Write, Speak
- English, Read, Write, Speak
Timeline
Cluster Manager
Blinkit
12.2025 - Current
Capacity Manager
Delhivery
04.2020 - 11.2025
Senior Associate
Delhivery
01.2019 - 04.2020
Associate
Delhivery
04.2017 - 12.2018
Executive
Delhivery
10.2016 - 03.2017
Intern
Delhivery
08.2016 - 09.2016
BSc - Physics (Honours)
C.M Science College