Sudhir Kumar
Cluster / Area Operations Manager – QSR & Hospitality
Raipur
Summary
Experienced Cluster / Area Operations Manager with 12+ years of expertise in the QSR and hospitality industry, including leading brands like KFC India and Domino’s Pizza India. Proven track record in managing multi-unit operations, driving sales growth, and ensuring high standards of customer satisfaction.
Skilled in team leadership, profit & loss (P&L) management, inventory control, and operational excellence. Adept at training and developing teams, implementing SOPs, and optimizing business performance. Seeking to leverage operational expertise and leadership skills to contribute to organizational growth in a dynamic environment.
Overview
11
11
years of professional experience
Work History
Cluster Manager
Ashimara Living Pvt Ltd
11.2023 - 03.2026
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
Restaurant General Manager
Sapphire Food India Ltd
11.2021 - 10.2023
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Maintained facility and grounds to present positive image.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
Guest Delight Manager
Jubilant Food Works Limited
07.2018 - 10.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Restaurant Manager
Devyani International Limited
06.2016 - 06.2018
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Shift Manager
Devyani International Limited
11.2014 - 05.2016
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
Bachelor of Science - Hotel Management
Mountain Institute Management And Technology
New Delhi, India 04.2001 -
Bachelor of Arts - Psychology
Magadh University
Patna, India 04.2001 -
High School Diploma -
Bansropan Ram Bahadur Singh Yadav Collage
Patna 04.2001 -
High School Diploma -
Baldeo Inter High School
Patna 04.2001 -
Skills
Operations Management (QSR & Hospitality)
Multi-Unit / Cluster Management
Team Leadership & Staff Handling
Customer Service & Guest Satisfaction
Profit & Loss (P&L) Management
Inventory & Cost Control
Budgeting & Forecasting
Timeline
Cluster Manager
Ashimara Living Pvt Ltd
11.2023 - 03.2026
Restaurant General Manager
Sapphire Food India Ltd
11.2021 - 10.2023
Guest Delight Manager
Jubilant Food Works Limited
07.2018 - 10.2021
Assistant Restaurant Manager
Devyani International Limited
06.2016 - 06.2018
Shift Manager
Devyani International Limited
11.2014 - 05.2016
Bachelor of Science - Hotel Management
Mountain Institute Management And Technology
04.2001 -
Bachelor of Arts - Psychology
Magadh University
04.2001 -
High School Diploma -
Bansropan Ram Bahadur Singh Yadav Collage
04.2001 -
High School Diploma -
Baldeo Inter High School
04.2001 -