MD ABDUL KARIM
Bangalore
Summary
Operations & Facility Management Professional with 15+ years of experience in hospitality, hotel management, commercial buildings, and residential apartments. Expertise in managing Housekeeping, Security, R&M, IT, F&B, Kitchen, Cash Counter, Purchase, and Front Office operations, along with multi-site facility management, P&L, vendor management, compliance, and team leadership. Skilled in the operation and maintenance of STP, WTP, DG Sets, HVAC, Chillers, Electrical Systems, UPS, Fire Alarm & Fire Fighting Systems, BMS, Plumbing, and Elevators. Proven ability to improve operational efficiency, ensure safety and regulatory compliance, optimize costs, and deliver service excellence. Currently serving as Operations Head, leading cross-functional teams and driving business performance and profitability.
Overview
16
16
years of professional experience
Work History
Cluster Manager
Master Campus Pvt Ltd.
Bangalore
05.2024 - 06.2025
- Oversaw multi-property operations across student hostels, dining outlets, and administrative facilities, ensuring smooth coordination across all departments.
- Directed end-to-end functions including Housekeeping, Security, Repairs & Maintenance (R&M), IT, Kitchen, F&B, Front Office, vendor, Transportation & Procurement.
- Managed rent collection, occupancy, and room allocation to maintain optimal utilization and financial efficiency.
- Supervised Sales and Marketing activities, driving student occupancy, retention, and brand visibility through digital and offline campaigns.
- Led Administrative operations, including documentation, audits, and compliance with university, labour, and legal regulations.
- Oversaw Laundry and Transportation services, ensuring timely operations, vehicle upkeep, and route planning for staff and student logistics.
- Directed ERT (Emergency Response Team), ensuring readiness for any emergency situation with proper training and safety drills.
- Monitored AMC contracts, vendor performance, and facility maintenance to ensure cost-effective, uninterrupted service.
- Handled Legal coordination, documentation, and compliance for lease agreements, vendor contracts, and statutory obligations.
- Conducted regular guest and student feedback sessions to improve the living experience, safety, and comfort across hostels.
- Supervised Garden and landscaping maintenance, ensuring campus cleanliness and an appealing environment.
- Planned and implemented annual budgets, P&L tracking, and cost control measures, achieving operational efficiency and profitability.
- Trained and motivated departmental heads and teams to deliver consistent, high-quality service aligned with organizational goals.
- Coordinated closely with management for strategic planning, process improvement, and expansion of new campus projects.
Residence Manager (Operation)
DTwelve Space Pvt Ltd
02.2019 - 05.2024
- Directed operations across multiple micro-markets and residential properties, ensuring smooth coordination and consistent service delivery.
- Functioned as a Residence Manager, overseeing complete business operations across all the Micro Market.
- Managed P&L ownership, annual budgets, forecasting and profitability across all assigned properties.
- Drove occupancy growth through strategic B2B and B2C guest, corporate tie-ups, and digital marketing initiatives.
- Successfully launched new properties, led setup, stabilization, with defined SOPs and cost efficiencies.
- Improved lead generation and conversion rates through structured sales and service training programs across clusters.
- Supervised facility operations, including housekeeping, maintenance, security, F&B, and vendor coordination for high service standards.
- Ensured compliance with facility, safety, fire, and legal requirements, maintaining 100% audit readiness.
- Monitored staff performance, conducted appraisals, and implemented KPI based evaluation systems to enhance accountability.
- Collaborated with cross-functional teams in marketing, procurement, and finance for operational excellence and revenue optimization.
- Achieved consistent occupancy targets and guest satisfaction ratings (Gold & Platinum properties) through effective leadership and quality control.
- Provided strategic inputs to senior management for policy formulation, SOP refinement, and expansion planning across new cluster.
- (Stanza Living)
Facility Manager
Airbus Defence and Space
Bangalore
06.2014 - 01.2019
- Managed day-to-day facility operations, including housekeeping, security, technical maintenance, and vendor coordination.
- Ensured smooth functioning of critical infrastructure such as HVAC, electrical systems, DG sets, and fire-safety equipment.
- Supervised facility staff, monitored attendance, work allocation, and overall performance.
- Handled preventive and breakdown maintenance schedules to minimize downtime.
- Coordinated with internal teams, contractors, and service providers for timely issue resolution.
- Maintained facility checklists, inspection reports, inventory, and AMC records.
- Ensured compliance with safety standards, workplace hygiene, and statutory norms.
- Supported space planning, office setup, and movement of equipment as per operational requirement.
- Managed budgeting for facility operations and optimized cost through efficient resource utilization.
- Responded promptly to emergencies and implemented corrective actions.
Admin Executive
Olde Bangalore Resort and Convention Centre
Bangalore
03.2009 - 04.2014
- Managed administration, facility, and event operations for the resort and convention centre.
- Handled procurement, contracts, and vendor management.
- Supervised staff hiring, payroll, and training.
- Implemented compliance and safety protocols reducing annual costs by 15%.
- Coordinated guest services and ensured operational excellence during large-scale events.
Education
Bachelor of Arts (B.A.) -
Tripura University
01.2004
Skills
- Multi-Hotel Operations & Facility Management
- Administration & Office Operations
- Construction Site Supervision & Coordination
- P&L Ownership & Budget Optimization
- Vendor, Landlord & Stakeholder Management
- Project Planning & Execution
- Sales, Marketing & Revenue Growth
- SOP Development & Process Standardization
- Staff Training & Leadership Development
- AMC, Procurement & Contract Management
- Safety, Hygiene & Statutory Compliance
- MIS Reporting & Audit Control
- Repair & Maintenance Operations
Accomplishments
- Awarded Best Employee-Gold and Platinum Certificate
- Recognized for leadership excellence and operational compliance.
- Implemented SOPs and digital systems for efficiency and accountability.
- Improved guest satisfaction and reduced operational costs across multiple roles.
Languages
- English
- Hindi
- Kannada
- Bengali
- Assamese
- Telugu
Attributes
- Strategic Thinker
- Dependable
- Team Leader
- Process-Oriented
- People Focused
- Result Driven
Timeline
Cluster Manager
Master Campus Pvt Ltd.
05.2024 - 06.2025
Residence Manager (Operation)
DTwelve Space Pvt Ltd
02.2019 - 05.2024
Facility Manager
Airbus Defence and Space
06.2014 - 01.2019
Admin Executive
Olde Bangalore Resort and Convention Centre
03.2009 - 04.2014
Bachelor of Arts (B.A.) -
Tripura University