With 8 years of experience, I have honed my skills in operations and supply chain management. As a Cluster Manager at Udaan, I efficiently managed last-mile operations, optimized routes, and ensured timely delivery. I implemented initiatives to streamline processes, which improved customer satisfaction and reduced delivery costs. My data-driven approach enhanced performance, achieving higher productivity and minimizing challenges. As a Team Leader, I managed single location in B2B operations, overseeing HUB operations, customer satisfaction, cash handling, shipment and cash audit, and team handling. My role as an Assistant Team Lead at Delhivery involved managing day-to-day office operations, inventory management, and customer service. I implemented new strategies to increase performance and achieve delivery targets. Productive Cluster Manager with over 5 years of experience. Lengthy financial track record with expertise in sales and budgeting. Implements quality recruiting and training practices by creating inviting work environments and supportive teams.
Cluster Manager
Operations Management
Customer Service
Inventory Management
Customer Satisfaction
Last Mile Delivery
Hub Operations
Project Management
Supply Chain Management
Vendor Management
Warehouse Operations
Fleet Management
Auditing
Computer Application
Microsoft Office