Summary
Overview
Work History
Education
Skills
Coursescertifications
Personal Information
Languages
Timeline
Generic
Giridhari Das

Giridhari Das

Operation Manager
Guwahati

Summary

With 8 years of experience, I have honed my skills in operations and supply chain management. As a Cluster Manager at Udaan, I efficiently managed last-mile operations, optimized routes, and ensured timely delivery. I implemented initiatives to streamline processes, which improved customer satisfaction and reduced delivery costs. My data-driven approach enhanced performance, achieving higher productivity and minimizing challenges. As a Team Leader, I managed single location in B2B operations, overseeing HUB operations, customer satisfaction, cash handling, shipment and cash audit, and team handling. My role as an Assistant Team Lead at Delhivery involved managing day-to-day office operations, inventory management, and customer service. I implemented new strategies to increase performance and achieve delivery targets. Productive Cluster Manager with over 5 years of experience. Lengthy financial track record with expertise in sales and budgeting. Implements quality recruiting and training practices by creating inviting work environments and supportive teams.

Overview

3
3
years of professional experience

Work History

Cluster Manager

Udaan
4 2019 - 07.2024
  • Efficiently managed last-mile operations for the cluster, optimized routes and ensured timely delivery
  • Streamlined last-mile operations, improved customer satisfaction, and reduced delivery costs using data-driven insights
  • Achieved higher productivity and minimized challenges.
  • Achieved higher team performance by implementing effective coaching and mentoring strategies for cluster staff.
  • Trained facility managers on company policy and procedure for similar performance throughout cluster.
  • Conducted mandatory health, safety and maintenance checks in my cluster.
  • Enhanced cluster profitability with cost-effective budget management and resource allocation strategies.
  • Established team priorities, maintained schedules and monitored performance.

Team Leader

Udaan
05.2018 - 03.2019
  • Managed single location in B2B operations, last-mile and first-mile delivery, ensured customer satisfaction, handled cash, and led a team.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.

Assistant Team Lead

Delhivery
02.2016 - 05.2018
  • Managed day-to-day office inventory, mentored new employees, implemented new strategies to increase performance, and achieved delivery targets.
  • Implemented process improvements to reduce errors and increase overall efficiency.
  • Promoted a positive work environment by fostering teamwork and open communication among team members.
  • Managed daily operations efficiently by monitoring task completion rates, allocating resources strategically as needed.
  • Managed team workload to reach targets for specific tasks.
  • Resolved escalated issues quickly and professionally, ensuring customer satisfaction while maintaining company standards.
  • Analyzed performance metrics to identify areas of improvement and develop action plans accordingly.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Supervised 15 staff.

Education

B.A( Pass Course ) -

Guwahati University

Class XII - undefined

Class X - undefined

Skills

Cluster Manager

Operations Management

Customer Service

Inventory Management

Customer Satisfaction

Last Mile Delivery

Hub Operations

Project Management

Supply Chain Management

Vendor Management

Warehouse Operations

Fleet Management

Auditing

Computer Application

Microsoft Office

Coursescertifications

  • Certificate In Tally
  • Diploma In Hardware And Networking

Personal Information

  • Total Experience: 8 Years 0 Month
  • Date of Birth: 09/26/89
  • Gender: Male
  • Marital Status: Single / Unmarried

Languages

English
Assames
Hindi
Bangla

Timeline

Team Leader

Udaan
05.2018 - 03.2019

Assistant Team Lead

Delhivery
02.2016 - 05.2018

Cluster Manager

Udaan
4 2019 - 07.2024

B.A( Pass Course ) -

Guwahati University

Class XII - undefined

Class X - undefined

Giridhari DasOperation Manager