Amrit Mukherjee

Experienced Certified Senior System Architect (CSSA) in Pega with over 14 years in business process management. Led architectural projects, ensuring timely delivery and budget compliance. Specialised in application development, user interface design, and client engagement throughout QA and user acceptance testing. Strong background in web content management with Pegasystems' PRPC, emphasising software development and business analysis.

• Pega Certified Senior System Architect V5.5 (CSSA)
• Pega Certified System Architect V6.1 (CSA)
• Pega Certified CPM Architect V6.1 (CCA)
• Certified Pega Decisioning Consultant V7.2 (CPDC)
• Cognizant Certified Professional in Pega Rules Process Commander
• Cognizant Certified Professional in Core Java

• Football
• Swimming
• Reading Books

• Creta, FMCG, Manager, Kolkata, India, Creta application enables the process of creation, modification and extension of customer journey for one of the largest FMCG brand. The application facilitates both Single and Mass customer creation/modification/extension. Pega integrates to the legacy SAP tables via Mulesoft which acts as the gateway. Led and successfully delivered the application to two major Region SEAA and AFRICA., Senior Pega developer from offshore location., Team management., Capture Business Requirements and Create Functional Design., Design and build module., Client Demos and feedback., Syncing up in stand-up calls and working in Scrum Methodology.
• RL Mall Application, Supply Chain Management, Team Lead, Kolkata, India, 2021-06-01 to 2022-03-01, The Reverse Mall or Mall of America project is part of the Client’s wider Circular Economy initiative that enables a new partner in Cisco’s Supply Chain journey to determine destination and reusability factors of returned products via Pega's Business Rules Management System., Senior Pega developer from offshore location., Team management., Capture Business Requirements and Create Functional Design., Design and build module., Client Demos and feedback., Syncing up in stand-up calls and working in Scrum Methodology.
• CHORUS Application, Banking and Finance, Team Lead, Kolkata, India, 2020-08-01 to 2021-06-01, It is a Pega 8.4 application. The application is built to enhance the onboarding and managing of contracts for the client. Currently part of both Development and Migration teams., Senior Pega developer from offshore location., Team management., Capture Business Requirements and Create Functional Design., Design and build module., Client Demos and feedback., Syncing up in stand-up calls and working in Scrum Methodology.
• MORTGAGE ORIGINATION ENGAGEMENT, Banking and Finance, Team Lead, Swindon, United Kingdom, 2020-02-01 to 2020-07-01, The application automates triaging of the queries sent by various solicitors into different work queues like Exception, Homehub and MSO. It uses Pega's latest Email Bot functionality and RUTA logic to perform the operations., Senior Pega developer from onshore location., Part of Sprint sizing, planning, demo and retrospective sessions., Design and build module., Analyzing production defects to find the root cause and suggest a fix., Ensure quality code deliverables and guardrails standards followed by Pega., Provide handovers to test, UAT and new joiners.
• MRM Application, Banking and Finance, Senior System Architect, Kolkata, India, 2019-07-01 to 2020-02-01, It is a Pega 8.2 application. It is aimed at enhancing the agent experience and fulfill team's effectiveness for the organization. This program delivers a comprehensive set of business processes and technology solutions that will replace the existing application., Senior Pega developer from offshore location., Team management., Capture Business Requirements and Create Functional Design., Design and build module., Client Demos and feedback., Syncing up in stand-up calls and working in Scrum Methodology.
• CSAP And BSAP Application, Banking and Finance, Senior System Architect, Kolkata, India, 2017-12-01 to 2019-06-01, CSAP (Credit Sales Application Process) and BSAP (Business Sales Application Process) are applications which is used to process request for Credit card, Savings account, Current account and Business savings account from customers of a bank. The front end of the application is built using JS, HTML by a separate team. Pega acts as the backend handling several inbound and outbound calls to different services., Senior Pega developer from offshore location., Understanding the overall business process., Capture Business Requirements and Create Functional Design., Design and build module., Syncing up with onsite., UI and Flow Design, implementation of critical functionalities., Integration between Web (the front end) and Pega (the backend)., Unit Testing.
• THIRD PARTY OVERSIGHT (TPO), Banking and Finance, System Architect, Kolkata, India, 2016-02-01 to 2017-11-01, The Client is the largest banking institution in United States in terms of deposits and market capitalization and one of the oldest operating financial services firm in the world. It is the Treasuries and Services operations of the company. which delivers cash management, trade, liquidity, commercial card and escrow services that resolve the working capital and efficiency challenges treasury faced by professionals today. Third Party Oversight (TPO) Compass project - is a project involving major enhancements and updates on top of the existing TPO application built in Pega 7 and is a release in succession of major release., Requirement analysis & feasibility study., Understanding the overall business process., Capture Business Requirements and Create Functional Design., Design and build module., Syncing up with onsite., UI and Flow Design, Implementation and Unit Testing.
• BROWSER REMEDIATION, Banking and Finance, System Architect, Kolkata, India, 2015-08-01 to 2016-01-01, The Client is the largest banking institution in United States in terms of deposits and market capitalization and one of the oldest operating financial services firms in the world. It is the Treasuries and Services operations of the company. which delivers cash management, trade, liquidity, commercial card and escrow services that resolve the working capital and efficiency challenges treasury faced by professionals today. Browser Remediation project- is an upgrade project for 1 Default Workflow application and 6 Servicing Workflow applications from lower PRPC versions to higher- 7.1.8 Pega versions. (From 5.4 and 6.2, respectively)., Requirement Analysis & feasibility study., Understanding the overall business process., Capture Business Requirements and Create Functional Design., Design and build module., Syncing up with onsite., UI and Flow Design, implementation of critical functionalities., Unit Testing.
• THIRD PARTY OVERSIGHT (TPO) COMPASS, Banking and Finance, System Architect, Kolkata, India, 2014-09-01 to 2015-07-01, The Client is the largest banking institution in United States in terms of deposits and market capitalization and one of the oldest operating financial services firms in the world. It is the Treasuries and Services operations of the company. which delivers cash management, trade, liquidity, commercial card and escrow services that resolve the working capital and efficiency challenges treasury faced by professionals today. Third Party Oversight (TPO) Compass project - Company has established a firm-wide Third-Party Oversight (TPO) Program that defines an oversight lifecycle for third party relationships. All Lines of Business are engaged in this process as well as other areas of functional support that work in parallel streams of activity across the lifecycle. These areas include Sourcing, Risk Management, Contract Compliance, Governance, Performance Management, Payables, etc. A new solution, named TPO 3.0, is being commissioned to provide a unified tool for the LOB's to manage this lifecycle. This includes an engagement flow, reporting and databases., Requirement Analysis & feasibility study., Understanding the overall business process., Capture Business Requirements and Create Functional Design., Participation in Project Estimation., Design and build module., Syncing up with onsite., UI and Flow Design, implementation of critical functionalities., Coding and integration through Connect-SOAP with Services., Unit Testing.
• HEALTHCARE MEMBER OUTREACH PROGRAM, Healthcare, System Architect, Kolkata, India, 2013-08-01 to 2014-09-01, The objective of the project is to provide a call center solution for Outreach campaign. The system will be able to drive Outreach campaign over a large member set, call management, appointment scheduling, attendance checking. It also included various survey programs along with customized global member search facility., Requirement Analysis & feasibility study., Understanding the overall business process., Capture Business Requirements and Create Functional Design., Design and build module., Syncing up with onsite., UI and Flow Design, implementation of critical functionalities., Coding and integration through Connect-SOAP with Services., Unit Testing.
• HEALTHCARE RETAIL NETWORK MANAGEMENT (STB-1 & 2), Healthcare, System Architect, Kolkata, India, 2012-11-01 to 2013-08-01, To provide a Pharmacy Benefit Management solution for the Client. The objective of the project is to provide a business solution for Retail Network Management. The system will be able to handle Contracts and agreements with multiple Pharmacies/Chains/Super Chains/Providers and maintain the proper hierarchy of business items. The system being engaged and seamlessly integrated with multiple legacy systems of various types, will allow a centralized solution for all forms of data handling at back end, and business item relationship in front end UI., Requirement Analysis & feasibility study., Understanding the overall business process., Capture Business Requirements and Create Functional Design., Design and build module., Syncing up with onsite., UI and Flow Design, implementation of critical functionalities., Coding and integration through Connect-SOAP with Services., Unit Testing.