Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
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Amrit Prasad

Amrit Prasad

Noida

Summary

Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Subject Matter Expert

Tech Mahindra
06.2019 - Current
  • Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Facilitated inter-departmental communication to effectively provide customer support.

Assistant Engineer

Subros Ltd
10.2015 - 11.2018
  • Provided technical assistance to staff when needed.
  • Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
  • Determined budget, manpower, schedule and material needed to successfully execute projects.
  • Oversaw project schedule and determined critical deadlines and task assignments.

Education

Diploma in Mechatronics Engineering - Mechatronics Engineering

GBN Govt. Polytechnic
Nilokheri, Haryana
05.2015

Intermediate -

Ishwar Chand Inter College
Lal Kuan, Chhapraula U.P
03.2012

Associate of Science - Science Education

Pt. Salagram Higher Secondary School
Greater Noida
03.2009

Skills

  • Client Relationships
  • Special Requests
  • Service Quality Improvement
  • Staff Monitoring
  • Incoming Call Management
  • Customer Loyalty
  • Team Goals
  • Information Updates
  • Customer Complaint Management
  • Customer Service and Assistance
  • Corrective Actions
  • Professional Phone Etiquette
  • Continuous Improvements
  • Training Initiatives
  • Team Coaching
  • Employee Performance Reviews
  • Product Knowledge
  • Disciplinary Action
  • Performance Evaluations
  • Outbound and Inbound Calls
  • Skill Development
  • Leadership and Change Management

Accomplishments

  • Bagged Pat on the back award twice for team performance.
  • Bagged Bravo award for Team Performance

Certification

  • Advanced Lean Six Sigma Yellow Belt Certification
  • Certificate for Advanced Excel Formulas from Skill Nation.


Additional Information

  • Date of birth: 20-05-1993
  • Gender: Male
  • Marital status: Unmarried
  • Languages spoken: Hindi, English
  • Nationality: Indian
  • Willingness to relocate: Yes.

Timeline

Subject Matter Expert

Tech Mahindra
06.2019 - Current

Assistant Engineer

Subros Ltd
10.2015 - 11.2018

Diploma in Mechatronics Engineering - Mechatronics Engineering

GBN Govt. Polytechnic

Intermediate -

Ishwar Chand Inter College

Associate of Science - Science Education

Pt. Salagram Higher Secondary School

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