Ravi Bhushan
Subject Matter Expert
Noida
Summary
Subject Matter Expert with extensive experience, seeking a challenging role to leverage expertise and contribute knowledge and skillset. Excited to utilize strong communication, problem-solving, and analytical skills for effective collaboration with teams and driving successful outcomes. Committed to continuously enhancing professional growth.
Overview
8
8
years of professional experience
Work History
Subject Matter Expert
Yatra Online Limited
Noida
03.2022 - Current
Provide travel support through multiple contact channels: chat, call and email.
Work on PNR creation , cancellation, Date change, voluntary and involuntary Changes .
Conduct thorough consultations with clients to understand their travel preferences, needs, and
objectives.
Deliver exceptional customer service throughout the entire travel process, from booking to post-
trip follow-up.
Address and resolve any client inquiries, issues, or concerns promptly and professionally.
Senior Executive
IEnergizer
Noida
12.2018 - 01.2022
Worked on various GDS ( Amadeus, Galileo and Sabre ) for PNR creation , cancellation and changes and was working on escalations
Technical Support
IEnergizer
Gurugram
07.2016 - 06.2018
- Provided expert technical support to clients, ensuring smooth operation of their satellite systems.
- Increased customer satisfaction by providing efficient technical support and product recommendations.
- Provided technical support during live events, ensuring smooth transmission and resolving issues promptly.
- Increased customer satisfaction by providing efficient technical support and troubleshooting assistance.
Education
B.Tech - Electronics & Communication Engineering
Amritsar College of Engineering & Technology, IK Gujral Punjab Technical University
Intermediate -
Saraswati Vidya Mandir, Munger
Matriculation -
Notre Dame Academy, Munger
Skills
GDS Sytems
Excellent customer service skills
Strong interpersonal and communication skills
Ability to build and maintain client relationships
Knowledge of travel trends and destinations
Proficiency in travel booking systems
Attention to detail and accuracy
Knowledge of visa and passport requirements
Ability to handle customer inquiries and complaints professionally
Ability to create detailed and personalized travel itineraries
Personal Information
- Father's Name: Shailendra Kumar Yadav
- Date of Birth: 05/02/1995
- Nationality: Indian
Languageproficiency
English, Hindi
Timeline
Subject Matter Expert
Yatra Online Limited
03.2022 - Current
Senior Executive
IEnergizer
12.2018 - 01.2022
Technical Support
IEnergizer
07.2016 - 06.2018
B.Tech - Electronics & Communication Engineering
Amritsar College of Engineering & Technology, IK Gujral Punjab Technical University
Intermediate -
Saraswati Vidya Mandir, Munger
Matriculation -
Notre Dame Academy, Munger