Ravi Bhushan
Subject Matter Expert
Noida
Summary
Subject Matter Expert with extensive experience, seeking a challenging role to leverage expertise and contribute knowledge and skillset. Excited to utilize strong communication, problem-solving, and analytical skills for effective collaboration with teams and driving successful outcomes. Committed to continuously enhancing professional growth.
Overview
8
8
years of professional experience
Work History
Subject Matter Expert
Yatra Online Limited
Noida
2022.03 - Current
Provide travel support through multiple contact channels: chat, call and email.
Work on PNR creation , cancellation, Date change, voluntary and involuntary Changes .
Conduct thorough consultations with clients to understand their travel preferences, needs, and
objectives.
Deliver exceptional customer service throughout the entire travel process, from booking to post-
trip follow-up.
Address and resolve any client inquiries, issues, or concerns promptly and professionally.
Senior Executive
IEnergizer
Noida
2018.12 - 2022.01
Worked on various GDS ( Amadeus, Galileo and Sabre ) for PNR creation , cancellation and changes and was working on escalations
Technical Support
IEnergizer
Gurugram
2016.07 - 2018.06
- Provided expert technical support to clients, ensuring smooth operation of their satellite systems.
- Increased customer satisfaction by providing efficient technical support and product recommendations.
- Provided technical support during live events, ensuring smooth transmission and resolving issues promptly.
- Increased customer satisfaction by providing efficient technical support and troubleshooting assistance.
Education
B.Tech - Electronics & Communication Engineering
Amritsar College of Engineering & Technology, IK Gujral Punjab Technical University
Intermediate -
Saraswati Vidya Mandir, Munger
Matriculation -
Notre Dame Academy, Munger
Skills
• GDS Sytems
Personal Information
- Father's Name: Shailendra Kumar Yadav
- Date of Birth: 05/02/1995
- Nationality: Indian
Languageproficiency
English, Hindi
Timeline
Subject Matter Expert
Yatra Online Limited
2022.03 - Current
Senior Executive
IEnergizer
2018.12 - 2022.01
Technical Support
IEnergizer
2016.07 - 2018.06
B.Tech - Electronics & Communication Engineering
Amritsar College of Engineering & Technology, IK Gujral Punjab Technical University
Intermediate -
Saraswati Vidya Mandir, Munger
Matriculation -
Notre Dame Academy, Munger
Similar Profiles
LALIT KUMAR ARYALALIT KUMAR ARYA
Assistant Manager - Credit Control at Yatra Online LimitedAssistant Manager - Credit Control at Yatra Online Limited
NITIN BANSALNITIN BANSAL
ASSISTANT MANAGER LEGAL at Yatra Online LimitedASSISTANT MANAGER LEGAL at Yatra Online Limited
Amin UddinAmin Uddin
Market Manager - Uttar Pradesh &Key Account Hotels at Yatra Online LimitedMarket Manager - Uttar Pradesh &Key Account Hotels at Yatra Online Limited