Aman Kumar
Shahadara
Summary
Accomplished Subject Matter Expert and Travel Consultant with a proven track record at Yatra Online Pvt Ltd, adept in Global Distribution Systems (GDS) and exceptional at problem-solving. Excelled in managing travel disruptions and maintaining client satisfaction, showcasing unparalleled attention to detail and conflict resolution skills.
Overview
7
7
years of professional experience
Work History
Subject Matter Expert
Yatra Online Pvt Ltd
12.2021 - Current
- Resolved escalated customer issues in a timely manner while maintaining positive relationships.
- Mentored junior staff members on best practices related to product design and implementation strategies.
- Investigated customer complaints in order to determine root cause then implemented corrective action plans accordingly.
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Exceeded customer satisfaction by finding creative solutions to problems.
Travel Consultant
Make My Trip
Noida
- Current
- Company Overview: Back End
- For 1.5 Years in Telecom
- For 1.8 Years In Make My Trip as back office consultant
- Responded to clients' questions, Issues, and complaints and found appropriate Solutions
- Back End
Travel Consultant
Yatra Online Pvt Ltd
02.2019 - 07.2020
- Company Overview: Escalation Desk
- Handled customer service issues, Including unhappy clients, missed flights, mistakes in the Itinerary, and other last-minute problems
- Management Escalations
- Worked on GDS and LCC airlines
- Knowledge in LCC platform, Galileo and Amadeus
- Escalation Desk
Travel Consultant
Yatra Online Pvt Ltd
11.2017 - 11.2018
- Company Overview: Back End
- Worked as a Back Office Travel Consultant
- Handled rescheduling, schedule change, Name Correction, cancellation and refund
- Worked on GDS and LCC airlines
- Back End
Education
Bachelor of Arts - 2nd Year Drop Out
Delhi University
Delhi01.2014
12th - CBSE
Govt. Boys. Sr. Sec. School
Babarpur Shahdara, Delhi01.2013
10th - CBSE
Govt. Boys. Sr. Sec. School
Babarpur Shahdara, Delhi01.2011
Skills
- Global Distribution Systems (GDS) Knowledge (eg, Amadeus, Galileo, Travelport)
- Itinerary Planning (Detailed, tailored travel arrangements)
- Travel Compliance and Regulations Knowledge
- Attention to Detail (ensuring smooth and accurate itineraries)
- Problem-Solving (handling travel disruptions and last-minute changes)
- Conflict Resolution (calming stressed clients and finding solutions)
Languages
- Hindi
- English
Personal Information
- Father's Name: Mr Santosh Kumar
- Date of Birth: 06/03/94
- Gender: Male
- Nationality: Indian
- Religion: Hindu
Timeline
Subject Matter Expert
Yatra Online Pvt Ltd
12.2021 - Current
Travel Consultant
Yatra Online Pvt Ltd
02.2019 - 07.2020
Travel Consultant
Yatra Online Pvt Ltd
11.2017 - 11.2018
Travel Consultant
Make My Trip
- Current
Bachelor of Arts - 2nd Year Drop Out
Delhi University
12th - CBSE
Govt. Boys. Sr. Sec. School
10th - CBSE
Govt. Boys. Sr. Sec. School
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