Vinay Kushwaha

As a Subject Matter Expert at Teleperformance, I am adept at delivering seamless travel services. Proficient in utilizing GDS systems such as Amadeus, I excel in issuing PNRs and conducting mandatory checks. I demonstrate efficiency in handling and resolving inquiries from Hawaiian Airlines passengers through email and chat. In my previous role as a Senior Analyst at HCL Technologies, I provided technical support for Ascension Healthcare, where my responsibilities included assisting doctors with software and hardware issues, resolving authentication problems, managing Active Directory (AD) and Non-AD support, and addressing DUO authenticator issues. With expertise in IT and customer service, I am skilled in Microsoft Office Suite, ServiceNow (SNOW), Amadeus, and Sabre, and have effectively managed complex transactions in my capacity as a Process Associate at IGT Solutions.