HAMID HUSSAIN

• Mentored junior team members, contributing to their professional growth and development.
• Responded promptly to travel agent's queries and concerns via email, chat and phone calls
• Provided accurate information on reissue, revalidation, refunds, pricing, and sales reports
• Assisted travel agents with booking reservations, issuing tickets, and providing travel information
• Handled complaints and difficult situations regarding reissues, revalidation, refunds and pricing.
• Handling groups(Group pricing,fares,TST construction,claim pnr, split seats,modification etc.)
• Managed API issues related to multiple Amadeus products like Amadeus Flex Pricer, Amadeus Fares and Pricing etc.
• Providing assistance if an agency has received debit memo (ADM) from the carrier.
• Handling multiple Amadeus products like Amadeus Ticket changer, Smart flows, Hotels, Amadeus Dynamic Travel Documents (ADTD) etc.
• Handling discrepancy related to PNR Tax, Baggage,Validating carrier, Fares (CAT25 FBR, CAT-35 NEG), Pricing etc. • Communicating with the Airline,Travel agents and ACO’S around the world via email and calls.

• Responded promptly to travel agent’s queries and concerns via email, chat and phone calls
• Provided accurate information on reissue, revalidation, refunds, pricing, and sales reports
• Assisted travel agents with booking reservations, issuing tickets, and providing travel information
• Handled complaints and difficult situations regarding reissues, revalidation, refunds and pricing.
• Handling groups(Group pricing,fares,TST construction,claim pnr, split seats,modification etc.)
• Managed API issues related to multiple Amadeus products like Amadeus Flex Pricer, Amadeus Fares and Pricing etc.
• Providing assistance if an agency has received debit memo (ADM) from the carrier.
• Handling multiple Amadeus products like Amadeus Ticket changer, Smart flows, Hotels, Amadeus Dynamic Travel Documents (ADTD) etc.
• Handling discrepancy related to PNR Tax, Baggage,Validating carrier, Fares (CAT25 FBR, CAT-35 NEG), Pricing etc.
• Communicating with the Airline,Travel agents and ACO’S around the world via email and calls.

Leading travel technology company

• Responded promptly to travel agent’s queries regarding reissues, revalidation, and refunds
• Assisted with booking reservations and issuing tickets
• Knowledgeable about tickets and EMD reissues, refunds, and pricing on Amadeus
• Formerly known as ACO India (Amadeus India)

• Handled all types of refunds on AMADEUS including full, partial, and EMD refunds
• Company providing outsourcing and technology services

• Handling the booking of different types of booking like Dangerous goods, AVI shipment (Live Animals) General Cargo etc.
• Providing Rates to customer
• Check Embargos
• Booking and rebooking of requests.
• Lufthansa cargo division

• Gained operational knowledge of Amadeus and fare rules
• Communicated with carriers and travel agents to resolve queries
• Knowledge of handling Claim cases of Amadeus related to areas like TAXES, Validating carrier;YQYR,FARES,RBD,SRS,SEA,NEG,FBR,etc.
• Knowledge of ticket history FCMI, TST, TTH, REISSUED TICKETS, ORIGINAL TICKETS, FV, FA, FO, FT, FV, FM etc.
• Subsidiary of Lufthansa Airline