Vidushi Gupta
New Delhi
Summary
Dedicated and meticulous Solutions Consultant with over 16 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into Travel role with a progressive organization.
Overview
19
19
years of professional experience
Work History
Subject Matter Expert
Om Prime Private Ltd.
New Delhi
03.2020 - Current
- Over the past year, I had the privilege of serving as a subject matter expert. My primary responsibilities included handling escalation calls and addressing concerns from unsatisfied passengers.
- Alongside managing escalations, a significant aspect of my role involved training the team on Global Distribution System (GDS) knowledge.
Reservation Executive
Fare Portal
Gurgaon
09.2007 - 12.2015
- Customer Services, Making Reservations
- Created, modified and cancelled guest reservations using the property management system.
- Provided customer service and support to guests, responding to inquiries regarding Flight,Hotel and car services, room availability, rates and reservations.
- Later on, I was transferred to the Flight Failure Department.
- Identified needs of customers promptly and efficiently.
Flight Supervisor
CONCORD ENTERPRISES(Air France)
Indira Gandhi International Airport
07.2005 - 07.2007
- Customer Services - Taking care of Customer (Passengers) needs and requirements as per the Service Standards set up the Company, Manual Checking, Handling of Passengers and working under various Irregular situations concerning Passenger Services, Attending passenger queries, Custom & Immigration clearance of the flight, Basic reservation support to passengers
Ticketing Executive
Khanna Enterprises(Air Sahara)
09.2004 - 06.2005
- Making Reservations, Issuing Ticket, Solving Queries on phone
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Air Force Sr Secondary School
Skills
- Knowledge of Air Sahara System Gabriel, basic Knowledge of Computers, AMADEUS, Galileo Sabre
- Training and Mentoring
- Teamwork and Collaboration
- Team Building
Personal Information
- Date of Birth: 05/20/85
- Gender: Female
- Marital Status: Single
- Mother's Name - Mrs Neelam Gupta
- Father's Name -Mr Ajay Kumar Gupta
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Subject Matter Expert
Om Prime Private Ltd.
03.2020 - Current
Reservation Executive
Fare Portal
09.2007 - 12.2015
Flight Supervisor
CONCORD ENTERPRISES(Air France)
07.2005 - 07.2007
Ticketing Executive
Khanna Enterprises(Air Sahara)
09.2004 - 06.2005
Air Force Sr Secondary School
Similar Profiles
Hoshank MangelaHoshank Mangela
Quality Analyst at Om Prime Technologies Private LimitedQuality Analyst at Om Prime Technologies Private Limited
Shahrukh ShaikhShahrukh Shaikh
SCHEDULE CHANGE SPECIALIST - TRAVEL & TOURISM at Om Prime TechnologySCHEDULE CHANGE SPECIALIST - TRAVEL & TOURISM at Om Prime Technology
Anand MohanAnand Mohan
Travel Consultant at Om Prime Technologies Pvt LtdTravel Consultant at Om Prime Technologies Pvt Ltd