HARPAWANDEEP SINGH
Moga
Summary
Subject matter expert successful at setting policies, improving performance, and updating processes. Looking to apply knowledge and expertise to contribute to business sustainability and growth. Dedicated professional with GDS systems expertise and a strong commitment to customer service. Proven ability to resolve issues efficiently while leading cross-functional teams to enhance operational efficiency. Dynamic leader experienced in managing flight operations and providing exceptional customer support. Adept at training teams on industry best practices and ensuring compliance with airline policies to drive efficiency and enhance service quality. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
Fbbk Infotech Pvt Ltd
Gurugram
04.2023 - Current
- Processed incoming calls and emails regarding schedule changes efficiently.
- Checked internal queues for schedule changes and contacted airlines for alternatives.
- Ensured quality service by handling customer inquiries and complaints professionally.
- Managed flight cancellations and rebookings according to airline policies.
- Developed recommendations for improving methods and procedures to enhance efficiency.
- Conducted training sessions on industry best practices for team members.
- Performed regular assessments of processes to maintain compliance and efficiency.
- Monitored operations, analyzing performance metrics to identify improvement opportunities.
- Led cross-functional teams to develop innovative technology solutions for clients.
- Managed project timelines and resources to ensure successful project delivery.
- Implemented best practices in project management to enhance operational efficiency.
- Developed and maintained comprehensive documentation for knowledge sharing.
Customer Service Agent
Bird Worldwide Flight Services Pvt Ltd
12.2018 - 01.2023
- Worked with GULF AIRLINES and UNITED.
- Experienced in procedures and document checks at Departures and Boarding gates.
- Assisted customers with inquiries and provided product information.
- Managed multiple tasks efficiently while maintaining a positive attitude toward customers.
- Participated in team meetings to discuss service improvements and share feedback.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Cashier
KFC
Ludhiana
04.2018 - 11.2018
- Processed customer orders efficiently and accurately at fast-food restaurant.
- Managed cash register operations, ensuring smooth transactions for customers.
- Collaborated with team members to ensure timely order preparation and delivery.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Helped customers find specific products, answered questions, and offered product advice.
- Worked closely with front-end staff to assist customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Answered customer inquiries regarding store policies and procedures.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
Education
Diploma in Aviation - Aviation
Frankfinn
Ludhiana 06-2018
CSE Diploma -
M.L.M Group Of Colleges
Killi Chahal01.2017
COPA ITI -
M.L.M Group Of Colleges
Killi Chahal01.2015
10+2 -
Sant Visakha Singh Memorial Public Senior Secondary School
Kishanpura Kalan01.2014
Skills
- GDS systems expertise
- Leadership and communication
- Airline policies and procedures
- Customer service excellence
- Data analysis and reporting
- Conflict resolution
- Team collaboration
- Self-directed initiative
- Problem solving
- Time management
- Calm under pressure
- Supervision
Certification
- STATION EMERGENCY RESPONSE PLAN table top training from United airlines
- NSDC certificate for Airline customer service Executive from AMSDC Chandigarh
- AHTM diploma of one year from Frankfinn institute of air hostess training Ludhiana
Languages
- English
- Hindi
- Punjabi
- B2
- 1
- C2
- 1
- C1
- 1
Hobbies and Interests
- Listening music
- Playing sports
Personal Information
Date of Birth: 12/30/94
Timeline
Subject Matter Expert
Fbbk Infotech Pvt Ltd
04.2023 - Current
Customer Service Agent
Bird Worldwide Flight Services Pvt Ltd
12.2018 - 01.2023
Cashier
KFC
04.2018 - 11.2018
Diploma in Aviation - Aviation
Frankfinn
CSE Diploma -
M.L.M Group Of Colleges
COPA ITI -
M.L.M Group Of Colleges
10+2 -
Sant Visakha Singh Memorial Public Senior Secondary School
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