Amrita Bhowmick
Senior Operation Executive
Bengaluru,Karnataka
Summary
My objective is to join an organization that values continuous learning, professional development, and offers opportunities for both personal and career growth. I aim to contribute my skills, knowledge, and dedication to the organization's success while expanding my own capabilities and expertise. I am eager to be a part of a dynamic team that encourages innovation, fosters a collaborative work environment, and provides a platform for me to excel and make a positive impact.
Overview
7
7
years of professional experience
Work History
Senior Operations Analyst
Kreditbee
Bengaluru
05.2023 - Current
- Analyze customer accounts and overdue balances.
- Initiate contact with delinquent customers, prioritizing effective
- communication strategies.
- Provide personalized payment options and negotiate mutually beneficial solutions.
- Developandimplementcollectionstrategieswithinlegalandethicalguidelines.
- Resolve customer inquiries and complaints regarding billing and payments.
- Collaborate with legal and financial institutions to expedite payments.
- Maintain accurate and up-to-date customer payment records for reporting purposes.
- Preparefinancialstatementsandreportsforinternalandexternalstakeholders.
- Issue final notices and pursue legal action as a last resort, adhering to company policies and regulations.
Collection Executive
Genotypic Technology Pvt Ltd
Bengaluru
01.2022 - 04.2023
- Identified trends in customer payment behavior by analyzing data from various sources.
- Ensured compliance of collection activities with applicable federal and state laws.
- Initiated legal action against customers who failed to honor their commitments or refused payment negotiations.
- Reviewed credit reports to determine potential risks associated with new accounts.
- Analyzed financial statements for clients who have been unable to make timely payments.
Accounts Receivable
Trukker Technologies
Bengaluru
09.2020 - 12.2021
- Resolving any discrepancies with vendor accounts or internal departments regarding invoicing issues.
- Reconciling vendor accounts on a regular basis to ensure accuracy of information entered into system.
- Preparing daily bank deposits for cash receipts.
- Investigating and resolving invoice discrepancies or inquiries with vendors or customers in a timely manner.
- Working closely with other departments to ensure proper coding and approval of invoices.
Operations Executive
Aegis Ltd
Bengaluru
06.2017 - 12.2019
- Listening to customer concerns and complaints with the goal of identifying the causes of the problem.
- Anticipating customer needs, following up with previous customers to offer reorders or additional services.
- Taking ownership on calls when contacted by customer. Responding to all customers in appropriate tone and language.
- Offering a solution-based approach for all customer interactions.
- Educating the customer at every given possible opportunity.
- Referring advanced cases to management for resolution, providing background
- information as necessary.
- Recruiting potential customers by recommending goods or services and demonstrating how they benefit the customer personally.
Education
Executive Program in General Management - General Management
Indian Institute of Management Calcutta
Kolkata03-2024
Master of Arts - Hospitality Management
NIPS School of Hotel Management
Kolkata 02-2014
Bachelor of Arts - English Language And Literature
Surendranath College For Women
Kolkata04-2011
Skills
- Collection
- Ms Excel, V lookup , Pivot,
- Invoicing,
- Email Writing
- Order to Cash
- Accounts Receivable
- SAP(Business by Module)
- E-invoicing
- Telephone Etiquette
- Presenting Report
- Ms Power Point
- Problem Solving
- Negotiating
Languages
English
Upper Intermediate
B2
Hindi
Advanced
C1
Bengali
Proficient
C2
Timeline
Senior Operations Analyst
Kreditbee
05.2023 - Current
Collection Executive
Genotypic Technology Pvt Ltd
01.2022 - 04.2023
Accounts Receivable
Trukker Technologies
09.2020 - 12.2021
Operations Executive
Aegis Ltd
06.2017 - 12.2019
Executive Program in General Management - General Management
Indian Institute of Management Calcutta
Master of Arts - Hospitality Management
NIPS School of Hotel Management
Bachelor of Arts - English Language And Literature
Surendranath College For Women
Similar Profiles
Shubham OvhalShubham Ovhal
Software Engineer at KreditbeeSoftware Engineer at Kreditbee
Risha AnurajRisha Anuraj
Product Analyst at KreditBeeProduct Analyst at KreditBee
SMITENDU DASSMITENDU DAS
Senior Software Engineer at KreditBeeSenior Software Engineer at KreditBee