Amrita Bhowmick
Senior Operation Executive
Bengaluru,Karnataka
Summary
My objective is to join an organization that values continuous learning, professional development, and offers opportunities for both personal and career growth. I aim to contribute my skills, knowledge, and dedication to the organization's success while expanding my own capabilities and expertise. I am eager to be a part of a dynamic team that encourages innovation, fosters a collaborative work environment, and provides a platform for me to excel and make a positive impact.
Overview
7
7
years of professional experience
Work History
Senior Operations Analyst
Kreditbee
Bengaluru
2023.05 - Current
- Analyze customer accounts and overdue balances.
- Initiate contact with delinquent customers, prioritizing effective
- communication strategies.
- Provide personalized payment options and negotiate mutually beneficial solutions.
- Developandimplementcollectionstrategieswithinlegalandethicalguidelines.
- Resolve customer inquiries and complaints regarding billing and payments.
- Collaborate with legal and financial institutions to expedite payments.
- Maintain accurate and up-to-date customer payment records for reporting purposes.
- Preparefinancialstatementsandreportsforinternalandexternalstakeholders.
- Issue final notices and pursue legal action as a last resort, adhering to company policies and regulations.
Collection Executive
Genotypic Technology Pvt Ltd
Bengaluru
2022.01 - 2023.04
- Identified trends in customer payment behavior by analyzing data from various sources.
- Ensured compliance of collection activities with applicable federal and state laws.
- Initiated legal action against customers who failed to honor their commitments or refused payment negotiations.
- Reviewed credit reports to determine potential risks associated with new accounts.
- Analyzed financial statements for clients who have been unable to make timely payments.
Accounts Receivable
Trukker Technologies
Bengaluru
2020.09 - 2021.12
- Resolving any discrepancies with vendor accounts or internal departments regarding invoicing issues.
- Reconciling vendor accounts on a regular basis to ensure accuracy of information entered into system.
- Preparing daily bank deposits for cash receipts.
- Investigating and resolving invoice discrepancies or inquiries with vendors or customers in a timely manner.
- Working closely with other departments to ensure proper coding and approval of invoices.
Operations Executive
Aegis Ltd
Bengaluru
2017.06 - 2019.12
- Listening to customer concerns and complaints with the goal of identifying the causes of the problem.
- Anticipating customer needs, following up with previous customers to offer reorders or additional services.
- Taking ownership on calls when contacted by customer. Responding to all customers in appropriate tone and language.
- Offering a solution-based approach for all customer interactions.
- Educating the customer at every given possible opportunity.
- Referring advanced cases to management for resolution, providing background
- information as necessary.
- Recruiting potential customers by recommending goods or services and demonstrating how they benefit the customer personally.
Education
Executive Program in General Management - General Management
Indian Institute of Management Calcutta
Kolkata2024-03
Master of Arts - Hospitality Management
NIPS School of Hotel Management
Kolkata 2014-02
Bachelor of Arts - English Language And Literature
Surendranath College For Women
Kolkata2011-04
Skills
- Collection
- Ms Excel, V lookup , Pivot,
- Invoicing,
- Email Writing
- Order to Cash
- Accounts Receivable
- SAP(Business by Module)
- E-invoicing
- Telephone Etiquette
- Presenting Report
- Ms Power Point
- Problem Solving
- Negotiating
Languages
English
Upper Intermediate
B2
Hindi
Advanced
C1
Bengali
Proficient
C2
Timeline
Senior Operations Analyst
Kreditbee
2023.05 - Current
Collection Executive
Genotypic Technology Pvt Ltd
2022.01 - 2023.04
Accounts Receivable
Trukker Technologies
2020.09 - 2021.12
Operations Executive
Aegis Ltd
2017.06 - 2019.12
Executive Program in General Management - General Management
Indian Institute of Management Calcutta
Master of Arts - Hospitality Management
NIPS School of Hotel Management
Bachelor of Arts - English Language And Literature
Surendranath College For Women
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