Amrita Chatterjee
Bangalore
Summary
Dynamic credit management professional with extensive experience at Levi Strauss & Co., excelling in credit risk analysis and accounts receivable management. Proven track record in optimizing DSO and instituting bad debt reserves, while fostering strong client relationships and resolving disputes effectively. Skilled in cash forecasting and strategic planning, driving significant revenue growth.
Overview
19
19
years of professional experience
Work History
Manager/Head- Credit Management & AR(AMA & Europe)
Levi Strauss & Co.
Bangalore
11.2020 - Current
- Managed a team of 25 to analyze credit risk and process Sales Orders for AMA region.
- Approved orders blocked due to credit issues after thorough detail verification.
- Oversaw sharing of account statements and followed up on overdue invoices, optimizing Accounts Receivable.
- Resolved client disputes by coordinating with Sales and Customer Success teams.
- Managed entire Accounts Receivable position and DSO for AMA region, reporting to CFO and Global Controllership team.
- Instituted bad debt reserves to mitigate financial risks.
- Addressed audit queries related to Credit and Collections, ensuring compliance and clarity.
AGM/Head- Strategic Accounts
Magnasoft Consulting India Pvt Ltd
12.2019 - 11.2020
- Company Overview: A technology company providing services, solutions, products and consulting to large global organizations.
- Developed trusting relationships with strategic clients while growing their business.
- Ensured timely and quality delivery to all clients.
- Resolved key client issues and complaints.
- Managed communications between key clients and internal teams.
- Analyzed client data to provide the best services.
- Over achieved sales' target on a month on month basis.
- Was awarded for being the highest revenue generator for the company.
- A technology company providing services, solutions, products and consulting to large global organizations.
Head- Credit & Collections
Magnasoft Consulting India Pvt Ltd
12.2017 - 12.2019
- Company Overview: A technology company providing services, solutions, products and consulting to large global organizations.
- Managed a team responsible for the end to end Collections & Credit Management process.
- Prepared monthly and quarterly cash forecasts for the company.
- Ensured pro-active follow ups on open invoices to reduce Client DSO.
- Communicated with customers to understand and resolve disputes for timely realization.
- Reported directly to the CEO of the company.
- A technology company providing services, solutions, products and consulting to large global organizations.
Manager - Credit & Collections
Firstsource Solutions Ltd
05.2011 - 12.2017
- Company Overview: A leading global provider of business process outsourcing – BPO services.
- Managed the entire collections and credit control team for the organization.
- Prepared monthly Cash forecasts, AR & Collections reports and shared them with top management.
- Ensured on time invoice collections to reduce Client DSO.
- Was hired as a pilot for the Collections process and was responsible for setting up the entire Credit & Collections process, process mapping, standardization and streamlining.
- A leading global provider of business process outsourcing – BPO services.
Sr. Credit Controller
Thomson Reuters
05.2010 - 05.2011
- Was responsible for Accounts receivables and resolution of customer disputes in liaison with the Sales & Affiliates team.
- Was responsible for following up on all overdue invoices and maintaining minimal DSO.
- Managed a team catering to EUR, APAC and EMEA regions.
Senior Analyst - Credit & Collections
Oracle India Pvt. Ltd.
11.2008 - 05.2010
- Was responsible for doing a credit check for all US customers using D&B ERAM platform.
- Was responsible for handling a customer portfolio worth of $1 BN and follow up on all overdue payments based on customer payment terms and work with the sales team in resolution of disputes and queries.
- Shared various MIS reports to top management namely Weekly AR reports, Collection reports, Variance analysis and DSO reports.
- Provided training support and managed a smaller team.
Senior Executive - Collections
America Online (AOL)
11.2006 - 11.2008
- Was responsible for collection of payments from all AOL customers based in US.
- Managed a team of 10 executives.
- Involved in strategizing improvement of team metrics.
- Was responsible for handling customer escalations and disputes.
Education
PGDBA - Marketing & Finance
Symbiosis
Pune01.2008
Bachelor of Arts - Hons in Political Science
Scottish Church College
Kolkata01.2005
Skills
- Excel and Oracle
- Credit risk analysis
- Accounts receivable management
- Cash forecasting
- Bad debt reserves
- Compliance auditing
- IoT and SAP
- Strategic planning
- Presentation skills
- Dispute resolution
- Process optimization
- Staff development
- Decision-making
- Risk management
Accomplishments
- Cleaned up the AR for all AMA countries, reducing DSO by 40% and drastically improving working capital., Levi Strauss & Co.
- Recognized & awarded for leading and delivering Project SWIFT - Simplification and standardization of the AR & Cash Application process for all 17 AMA countries., Levi Strauss & Co.
- Overachieved revenue targets and received awards for increasing PAT and strong cash position while at Magnasoft., Magnasoft
- Recognized for significantly enhancing Firstsource's profit after tax from Rs 62 Cr to Rs 146 Cr., Firstsource
Languages
- English, Native
- Hindi, Proficient
- Bengali, Native
Timeline
Manager/Head- Credit Management & AR(AMA & Europe)
Levi Strauss & Co.
11.2020 - Current
AGM/Head- Strategic Accounts
Magnasoft Consulting India Pvt Ltd
12.2019 - 11.2020
Head- Credit & Collections
Magnasoft Consulting India Pvt Ltd
12.2017 - 12.2019
Manager - Credit & Collections
Firstsource Solutions Ltd
05.2011 - 12.2017
Sr. Credit Controller
Thomson Reuters
05.2010 - 05.2011
Senior Analyst - Credit & Collections
Oracle India Pvt. Ltd.
11.2008 - 05.2010
Senior Executive - Collections
America Online (AOL)
11.2006 - 11.2008
PGDBA - Marketing & Finance
Symbiosis
Bachelor of Arts - Hons in Political Science
Scottish Church College
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