C, C, Java, C#,PHP, Perl, CSS, HTML, Software Testing, MSoffice,
AMRITA KALAL
software engineer
Bengaluru,karnataka
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Application support engineer position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seasoned Application support engineer experienced developing applications, databases. Smart professional with proven troubleshooting and debugging capabilities for resolving complex technical issues.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Software Engineer
Inube Software Solutions
Bengaluru
01.2017 - 01.2018
- Providing support to a health insurance project, Managing incident, Database support, Testing the new edition of the project, Report generation, Client support via emails and telephone
- Participated in post-release reviews to analyze lessons learned from completed projects, driving process improvements for future endeavors.
- Identified critical bugs and worked closely with developers to ensure timely resolution, resulting in a more stable product.
- Implemented continuous improvement initiatives within the QA department, leading to increased accuracy in defect detection.
- Enhanced product reliability through thorough functional, regression, and performance testing.
- Conducted regular audits of applications for security vulnerabilities, addressing any findings promptly.
- Developed comprehensive documentation for various applications, facilitating seamless knowledge transfer among team members.
- Assisted with the integration of third-party applications into existing systems, enhancing overall functionality.
- Collaborated with cross-functional teams to identify areas for improvement and implement solutions.
- Managed multiple assignments simultaneously, ensuring all tasks were completed efficiently and accurately.
- Increased customer satisfaction by providing exceptional support and resolving issues quickly.
- Performed root cause analysis on recurring issues, implementing long-term resolutions to prevent recurrence.
- Delivered high-quality application updates using agile methodologies to ensure continuous improvement.
- Strengthened client relationships through effective communication and prompt resolution of concerns.
- Provided training sessions for end-users as needed, improving their understanding and proficiency in using applications effectively.
- Mentored junior engineers, fostering a collaborative environment that promoted professional growth.
- Optimized system functionality with thorough testing and validation of application changes.
- Participated in product development discussions, providing valuable input on application design and functionality improvements.
- Worked closely with developers to provide feedback on application designs based on user requirements.
- Enhanced application performance by identifying and resolving technical issues in a timely manner.
- Maintained up-to-date knowledge of industry trends, allowing for innovative strategies in application support engineering.
- Partnered with development team on product development and application support plans.
- Communicated with clients to define business objectives and present individualized solutions.
- Addressed technical issues and guided end users through resolution.
- Wrote code for database applications.
- Assisted with creation of user manuals.
- Used ASP.NET, JavaScript and SQL Server to develop new applications.
- Effectively communicated test results and findings to cross-functional teams, fostering a culture of collaboration and transparency.
- Tested functional and compatibility of new programs or updates in comparison to existing applications.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Ensured data integrity by performing regular audits on reports, leading to increased trust in the information presented.
- Established best practices for data management and reporting within the organization.
- Coordinated with external vendors to resolve incidents involving third-party systems, ensuring minimal impact on business operations.
- Collaborated with cross-functional teams to identify root causes of incidents, leading to targeted improvements in system stability.
- Led efforts to improve internal communication tools used in managing incidents, increasing transparency and reducing response times.
- Ensured compliance with industry standards by staying up-to-date on best practices in incident management methodologies.
- Developed and maintained detailed documentation for incident management processes, ensuring consistency in response strategies.
- Enhanced incident response times by streamlining communication channels and implementing efficient escalation procedures.
- Fostered a culture of continuous improvement within the organization through consistent review and refinement of existing processes.
- Increased customer satisfaction by providing timely and accurate updates during incident resolution processes.
Software Engineer
XIPHIAS Immigration Private
Bengaluru
04.2016 - 07.2016
- Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
- Implemented automated build and deployment processes to streamline release management procedures.
- Conducted thorough code reviews to identify potential areas for improvement, ultimately enhancing code quality across all projects handled by the team.
- Championed best practices in coding standards within the team, fostering a culture of consistency and excellence across all projects.
- Improved software performance by identifying and resolving bottlenecks in the code.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Developed reusable components that significantly reduced development effort on multiple projects.
Software Engineer Intern
Boredbees Software Solutions Pvt Ltd
Hubli
01.2015 - 06.2015
- Established efficient communication channels within the team, leading to better collaboration among members during project development phases.
- Implemented automated build and deployment processes to streamline release management procedures.
- Implemented effective debugging strategies, resulting in fewer software defects and increased reliability.
- Designed robust testing frameworks to validate functionality and ensure a high level of quality assurance.
- Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
Education
Post Graduate - Master of Computer Applications
KLE Institute Of Technology Hubli
Hubli 07.2012 - 06.2015
Under Graduate - Bachelor of Science (Computer Science)
Jss College Dharwad
Dharwad 06.2009 - 06.2012
PHP Course - Php
ISCT Global Infotech
Dharwad, India 12.2011 - 05.2012
ASP.NET Course - ASP.Net Using C#
ISCT Global Infotech
Dharwad 12.2014 - 05.2015
Java Course - Java
JSpiders
Bengaluru 01.2016 - 06.2016
Skills
Good accuracy and attention to detailsExcellent problem analysisExcellent judgement according to the situation
Requirements Gathering
Content Management Systems
Responsive design
Functionality Testing
Report Development
E-commerce Platforms
Back-End and Database Skills
Communication and Interpersonal Skills
Front-End Programming: HTML5, CSS3, AJAX
Agile Software Development
Scripting Languages: PHP, Python, Javascript
NET Framework
Database Development
Written Communication
Microsoft SQL Server
Software Development Lifecycle
Programming Languages: Java, C#, Net, Python
Databases: Oracle, SQL Server
Social Media
Software
Timeline
Software Engineer
Inube Software Solutions
01.2017 - 01.2018
Software Engineer
XIPHIAS Immigration Private
04.2016 - 07.2016
Java Course - Java
JSpiders
01.2016 - 06.2016
Software Engineer Intern
Boredbees Software Solutions Pvt Ltd
01.2015 - 06.2015
ASP.NET Course - ASP.Net Using C#
ISCT Global Infotech
12.2014 - 05.2015
Post Graduate - Master of Computer Applications
KLE Institute Of Technology Hubli
07.2012 - 06.2015
PHP Course - Php
ISCT Global Infotech
12.2011 - 05.2012
Under Graduate - Bachelor of Science (Computer Science)
Jss College Dharwad
06.2009 - 06.2012