Amrita Singh
Pune
Summary
Accomplished QA Lead/Scrum Master with a proven track record at Fiserv, transforming teams from Waterfall to Agile with expertise in Microsoft Dynamics 365 CRM and exceptional leadership skills. Spearheaded quality assurance initiatives, leveraging tools like JIRA and HP ALM, to enhance team collaboration and stakeholder communication, significantly improving project outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
QA Lead/Scrum Master
Fiserv
Pune
10.2018 - Current
- Company Overview: Microsoft Dynamics 365 online - Enteract from Fiserv empowers bankers with the tools and insights they need to help accelerate sales and deliver efficient, positive customer experiences
- It offers the comprehensive customer relationship management (CRM) features of Microsoft Dynamics 365, tuned to the unique needs of commercial and retail banking and is delivered by Fiserv through the Microsoft cloud
- Facilitation of Scrum events and coaching and mentoring
- Facilitate daily stand-ups, sprint planning, sprint reviews, and retrospectives
- Helped in transforming from Waterfall to Agile methodology
- Strong understanding of Agile and Waterfall software development methodologies
- Hands-on experience with test management tools such as HP ALM, Jira, or similar
- Remove impediments to ensure team progress and success
- Excellent communication skills and ability to collaborate with cross-functional teams
- Microsoft Dynamics 365 online - Enteract from Fiserv empowers bankers with the tools and insights they need to help accelerate sales and deliver efficient, positive customer experiences
- It offers the comprehensive customer relationship management (CRM) features of Microsoft Dynamics 365, tuned to the unique needs of commercial and retail banking and is delivered by Fiserv through the Microsoft cloud
QA Lead
Accenture Services Pvt ltd
Pune
08.2009 - 12.2017
- Worked on various Web based application using Salesforce, Siebel CRM, HP ALM
- Managed and executed test plans, test cases, and test scripts for various software applications
- Conducted functional, regression, and integration testing to ensure the quality of CRM systems
- Collaborated with developers, business analysts, and stakeholders to identify and resolve defects
- Utilized automation testing tools to streamline testing processes and improve efficiency
- Participated in Agile ceremonies such as sprint planning, daily stand-ups, and sprint reviews
- Provided regular status updates on testing progress and reported issues to project stakeholders
Education
Master of Computers Application -
Oriental Institute of Science and Technology
Bhopal06.2008
Bachelor Of Science -
SNGGPG College
Bhopal06.2005
Skills
Technical Skills: Microsoft Dynamics 365 CRM, Salesforce CRM, JIRA, HP ALM
Agile & Scrum Practices: Scrum Ceremonies Facilitation, Agile Coaching & Mentoring, Waterfall to Agile Transition
QA & Testing Tools: Test Case Management, Test Automation
Soft Skills: Leadership & Team Collaboration, Stakeholder Communication, Risk Assessment & Issue Resolution
Certification
MB 910- Dynamics 365 Fundamentals CRM, 10/01/23 - Present
Accomplishments
· Spot Award for outstanding contribution in leading Agile transformation projects.
· Star Performer for delivering high-quality software solutions ahead of deadlines.
· Best Team Lead for managing cross-functional teams and client engagements.
· Customer Appreciation for ensuring seamless delivery of Dynamics 365 CRM projects.
Affiliations
· Agile Methodologies & Process Improvement
· Leadership & Mentoring
· Technology Trends in QA
· Public Speaking & Knowledge Sharing
· Continuous Learning (Certifications, Webinars)
· Traveling to Explore Diverse Work Cultures
Timeline
QA Lead/Scrum Master
Fiserv
10.2018 - Current
QA Lead
Accenture Services Pvt ltd
08.2009 - 12.2017
Master of Computers Application -
Oriental Institute of Science and Technology
Bachelor Of Science -
SNGGPG College