Amritabha Das

Domain - Retail, Consumer Packaged Goods & Manufacturing (RCM); Customer - American Multinational Consumer Goods Corporation,

Portfolio - Product Recommender, Salesforce Transformation Program and strategic DevOps engagements in Mobile Apps, Femcare & Consumer Pulse Portfolios include TIDE App Development program.

Revenue Size - Approx. 5+ MN USD

Key Responsibility Areas -

• Held overall delivery responsibility including maintaining well-organised operational planning, controlling and program completion.
• Designed and implemented various transformational change programme across brand units, delivering tangible outcomes in line with KPIs.
• Managed and negotiated with key stakeholders, on change management during execution of programs

Achievements/Key Highlights -

• Developed investible business propositions, with overall new addition of 1.5 MN revenue in last 6 months.
• Growing Product Recomm. Portfolio from 200K USD to 1 MN USD, with 700 K USD annual recurring revenue.
• Product transformation from Naralogics to AzureML, Excellent CSAT Scores from Key Stakeholders.
• Stabilised Key Femcare engagement and added 100+ K USD change request in current fiscal.
• Growing Consumer Pulse Portfolio exponentially by 100% over 18 months and taking over Data Engg. track including Agile adoption and stabilisation of Data Engg. Track.

Domain - Travel, Transportation & Hospitality (TTH)

Customer - American Car Rental Agency, Portfolio - US Portfolio of ABG

Revenue Size - Approx. 12 MN USD

Key Responsibility Areas -

• Delivery Management, Escalation Management along with P&L responsibility for ABG - US Portfolio
• Managing portfolio of approx. 12 million USD with 150 FTE across onsite & offshore

Achievements/Key Highlights -

• 7/7 Quarterly PFS (Project Feedback Scores) for Strategic and Digital Towers for PFS Q4-FY'20
• Successful completion of the On-Prem to Cloud Migration & other key programs as part of Strategic initiatives like Dynamic Currency Conversion, Amazon Instant Gratification

Domain - Retail, Consumer Packaged Goods & Manufacturing (RCM)

Customer - Leading American multinational consumer product goods, Portfolio - SCJ Digital Factory (Digital Marketing & Web Analytics)

Revenue Size - Approx. 3 MN USD

Key Responsibility Areas -

• Delivery Management, Escalation Management along with P&L responsibility for Digital Factory
• Managing portfolio of approx. 3 million USD with 40 FTE across onsite & offshore

Achievements/Key Highlights -

• Stabilizing the delivery escalations, Automation by using RPA & Sitecore Custom Components,
• Process Improvements on SLA Adherence, Change Management Governance, ITIL & CMMI Level
• Compliance, Leading Contractual Amendment for Implementing "Catalogue Based Pricing Model".

BU/Service Line - BAS - Connected Enterprise Services

Key Results Area -

• Delivery Assurance – Code Quality, Process, Adoption of DevOps with Continuous Integration and Development.
• Conduct due-diligence on contracts at presale phase (RFP / RFI) to minimise potential risks and optimise profitability margins.
• Competency Development of Adobe & Hybris & driving certification for Year'2017.
• Portfolio Management of H2H3 initiative of DMCC and reporting progress to Senior Management.

Achievements/Key Highlights -

• CES Team secured internal funding from H2H3 team of Wipro under CSO (Chief Strategy Office).
• Collaborated and effectively managed Monthly Status Review with CSO Office.

BU/Service Line - BAS - Connected Enterprise Services
Key Result Area -

• Accountable for Delivery Parameters – Cost Of Delivery, CSAT, people management, supply-demand management (Cadre Building, Recruitment) & Competency management for Adobe Practice.
• Program Governance & Reviews of Key Accounts including Escalation Management.
  • Conduct due-diligence on contracts at presale phase (RFP / RFI) to minimise potential risks and optimise profitability margins.

Achievements/Key Highlights -

• Achieved revenue growth of $ 2 million in last 2 quarters of FY 2015-16.
• Identified critical resourcing issues and consequently increased team size by 40% from Nov'16, whilst maintaining high resource utilization above 90%.
• Successful delivery of Prudential, Roche Pharma, Hartford Funds, FedEx last Quarter.
• 100+ Associates got certified across streams from Apr'2106 till Dec'2016 as part of Competency Building.

BU/Service Line - BAS - Connected Enterprise Services
Key Result Area -

• Delivery Governance of 6 Key Accounts in Mfg. & Hi-Tech BU including one of the key Telecom Account in GMT with approx. $ 12 million revenue of portfolio size.
• Key Delivery Responsibilities - Timely Program Reviews of Key Projects, owning Early Warning Alerts, Customer Escalation, Account & Practice Interlock along with Quality Responsibilities like ACSAT, PCSAT & PULSE for all Key Accounts.
• Proactive monitoring of Cost of Delivery parameters like Rookie Billability, Bulge Improvement &
• Timely Rotations, Improving Rate Realization through better account connects.

Achievements/Key Highlights -

• As part START GREEN Initiative, initiating Federal Mogul – Ecommerce Project and monitoring it for initial 90 days till it achieved comfortable development progress.
• Program Recovery of 3M Web Construction project which has been escalated by customer at CxO level and had risk of business loss. Achieved 6.5/7 PCSAT in Q1-2015.
• Escalation Management & Program Recovery of Electrolux – Hybris (Phase-1) Project which was escalated to Practice Delivery Head & Group Head from customer.
• Program Recovery of 2 Key Tracks of one of the Signature Transformational Apollo Program for a leading British multinational telecommunications company – NGCE & Portal. Also defining the Technology road map including change of Technology from Liferay to ATG and guiding the account team.

Domain - Manufacturing & Hi-Tech
Customer - American multinational company for laser printers and imaging products, Projects - WEBAPPS-AMS, CI Projects, AMS Program

Key Result Area -

• Leading a team of 80 FTE in WEBBAPPS & Other Development Tracks including T&M Engagements with approx. $ 3 million portfolio size.
• Efficaciously tracking revenues, delivery and escalations if any at program level
• Pivotal in managing CSAT follow-up and closure.

Achievements/Key Highlights -

• Consistently maintaining average of 6.5/7 PCSAT for assigned project.
• Successfully represented account in Wipro Wide Managed Services Contest & won Best Project Award in Eliminate Category.

Domain - RCTG ; Customer - American global apparel and footwear company, Projects - VANS, TheNorthFace, Wrangler

Key Result Area -

• Acted as Project Lead & performed requirement analysis, estimation, monitored KPI, presented Weekly Status Reports in weekly meetings, prepared and maintained design documents.
• Efficiently identified & highlighted risks & tracking it to closure.
• Managed estimations of change requests.

Domain - HLS ; Customer - Swiss Multinational Pharmaceutical Corporation, Projects - ADM Support, Gold Application Upgrade, Phenom Enhancement, Oncology Migration to Global IWS

• Compiled and analysed software testing results to produce actionable insights, driving process improvements.
• Addressed problems critically, implementing optimal solutions to boost overall system performance.
• Performed as Offshore Lead and created KPIs, WSRs and Weekly / Monthly Reports, assisted team in tracking project activities including project management activities.
• Phenom Enhancement project also got 7/7.
• Rendered assistance to team in mapping business needs for Oncology ONE Portal in Weblogic Portal.
• Assessed challenges and adopted measures to mitigate the same.

Domain - HLS ; Customer - Swiss Multinational Pharmaceutical Corporation, Projects - FLM CCI, SCI Ops, IT Compliance

• Collaborated with team members to create applications' system analysis based on client requirements.
• Performed thorough application performance and function analysis, improving usability in line with client requirements.
• Designed new features and created innovative application prototypes.
• Performed system testing and troubleshooting, documenting issues and resolutions.
• Served as a programmer and worked on “BackWeb Portal” & created functionality for “Direct Access Reports”.
• Performed as Developer and created “Document Archive Utility”, which was able to upload 5000 documents from existing platform to KD in Plumtree Portal (IWS Portal in Novartis).
• Deftly created SciOps Community & IT Compliance
  

Skills - Oracle 8i, J2EE, JSP, Java Servlets, Tomcat Web Server, WebLogic, Process Automation, Java

• Collaborated with team members to create applications' system analysis based on client requirements.
• Performed thorough application performance and function analysis, improving usability in line with client requirements.
• Developed front-end and back-end including PL/SQL.
• Performed system testing and troubleshooting, documenting issues and resolutions.