Amritanshu Banerjee
Bengaluru
Summary
Experienced Product Owner with over 12 years in the payments domain, specializing in cards and payments. Expertise in product and project management, technical business analysis, and agile methodologies. Proven track record in leading cross-functional teams, delivering innovative payment solutions, and optimizing system performance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Technical Business Analyst
RS Software
Bengaluru
12.2023 - Current
- Define and prioritize product backlog items in alignment with the product vision and business goals.
- Participate in strategic planning sessions to contribute to the product vision and strategy.
- Create and maintain a clear product roadmap and communicate it effectively to the team and stakeholders.
- Make informed decisions on the scope and priorities for product features and enhancements.
- Monitor and analyze product performance, using metrics to drive improvements and optimizations.
- Managed a cross-functional team of 20+ developers, designers, and QA engineers to deliver high-quality software solutions.
- Create wireframes, mockups, and user stories to provide a clear understanding of requirements.
- Led UX/UI redesign projects that improved user engagement metrics by 25%.
- Conduct market and competitor analysis to identify opportunities for product improvement.
- Perform user acceptance testing (UAT) to validate that new features meet business requirements.
- Conducted 20+ stakeholder meetings per quarter to align product vision and gather feedback, resulting in a 30% improvement in stakeholder satisfaction.
- Developed and maintained extensive product documentation, including user guides and release notes, improving user adoption by 20%.
- Collaborate with marketing, sales, and customer support teams to ensure successful product launches.
- Ensured effective communication across all levels of the organization, achieving a 90% alignment rate on product goals and objectives.
- Spearheaded the integration of embedded finance features, expanding Payabbhi’s capabilities and attracting 10 new enterprise clients.
- Stay updated with industry trends and advancements to incorporate best practices into the product development process.
Technical Program Manager
Presto
Bengaluru
03.2021 - 10.2023
- Successfully managed the development and deployment of Presto Flex and Presto Voice products, impacting over 5,000 restaurants nationwide.
- Oversaw end-to-end product lifecycle management from initial concept to full-scale deployment.
- Implemented over 30 new features and enhancements for Presto Flex, increasing user engagement by 25%.
- Coordinated efforts of 10+ cross-functional teams, including engineering, product management, marketing, and customer support, ensuring seamless project execution and delivery.
- Facilitated regular updates and communication with key stakeholders, including executives and clients, maintaining a 98% satisfaction rate.
- Conducted quarterly business reviews, presenting performance metrics and strategic initiatives, leading to informed decision-making and alignment with business goals.
- Implemented rigorous testing protocols, resulting in a 30% reduction in post-deployment issues.
- Enhanced product reliability and customer satisfaction through continuous improvement processes.
- Achieved a 40% increase in user adoption rates through targeted training programs and user support initiatives.
- Collected and analyzed user feedback, driving continuous improvements and achieving a 4.5/5 average user satisfaction rating.
- Introduced innovative solutions and process improvements, contributing to a 15% increase in overall product performance and efficiency.
Product Owner
Verifone
Bengaluru
12.2016 - 03.2021
- Developed and executed product strategies for Verifone's SCA and CXPI products, aligning with market demands and regulatory requirements.
- Successfully planned and launched 3 major product versions, enhancing functionality and user experience.
- Led cross-functional teams of 20+ members, including developers, QA engineers, designers, and marketers, ensuring cohesive product development and delivery.
- Conducted comprehensive market research and competitor analysis, identifying key trends and opportunities.
- Increased market share by 15% within the first year through targeted feature enhancements and customer engagement strategies.
- Engaged with over 50 key stakeholders, including clients, partners, and internal teams, to gather requirements and feedback.
- Maintained a 90% satisfaction rate among stakeholders through regular updates, transparent communication, and effective conflict resolution.
- Achieved a 30% reduction in transaction processing time through optimization of the SCA product.
- Authored over 2000 detailed user stories and acceptance criteria, ensuring clear and actionable development tasks.
- Maintained a 98% on-time delivery rate for product features by adhering to well-defined requirements and agile methodologies.
- Collected and analyzed customer feedback through surveys, focus groups, and direct interactions, implementing changes that led to a 40% increase in positive user reviews.
Project Lead
Cognizant
Kolkata
04.2014 - 12.2016
- Led a team of 15 software engineers and business analysts to deliver acquiring solutions for First Data and American Express.
- Achieved a 20% improvement in project delivery timelines through effective team coordination and Agile methodologies.
- Successfully delivered over 10 high-impact projects within a span of 2 years, focusing on acquiring product enhancements and integrations.
- Maintained a project success rate of 95% by meeting client requirements and adhering to quality standards.
- Engaged with key stakeholders from First Data and American Express to gather requirements, provide updates, and ensure satisfaction.
- Achieved a 30% increase in client satisfaction scores through proactive communication and timely issue resolution.
- Implemented process improvements that reduced defect rates by 25%, enhancing overall project quality.
- Spearheaded the adoption of new tools and technologies, resulting in a 15% increase in team productivity.
- Conducted training sessions for over 50 team members on new acquiring technologies and processes.
- Mentored junior project leads, resulting in a 40% improvement in their project management capabilities.
- Identified and mitigated potential project risks, reducing project delays by 20%.
- Developed risk management strategies that were adopted as best practices across the division.
Software Test Engineer
Tata Consultancy Services
Kolkata
12.2011 - 04.2014
- Participated in end-to-end testing for Citi banking products, ensuring comprehensive coverage of functional and non-functional requirements.
- Identified, documented, and tracked more than 200 defects, leading to a 95% defect resolution rate before product release.
- Conducted performance testing to ensure system reliability and scalability, handling up to 10,000 concurrent users without performance degradation.
- Collaborated with developers, business analysts, and project managers to ensure alignment on project goals and deliverables, contributing to a 20% improvement in project delivery timelines.
- Ensured testing processes adhered to banking regulations and compliance standards, resulting in zero compliance-related defects.
- Provided training and mentorship to junior testers, improving team productivity by 30%.
- Achieved high client satisfaction ratings (above 90%) through meticulous testing and timely delivery of high-quality software.
Education
Bachelor of Technology - Electronics And Communications Engineering
West Bengal University of Technology
Kolkata, WB07-2011
Indian School Certificate Examination - Science
The Modern Academy
Kolkata, WB03-2007
Indian Certificate of Secondary Education - All Subjects
Dolna Day School
03-2005
Skills
- EMV
- Card Payments
- Acquiring Solutions
- Payments Gateway
- Product Management
- Program Management
- Project Management
- ISO8583
- Merchant Management
- Scaled Agile Framework (SAFe)
- CI/CD
- JSON
- XML
- A/B Testing
- SWIFT Payments
- SEPA Payments
- ISO20022
- API Integration
- Problem Solving
- Risk Management
- SQL
- Delivery Management
- Software Quality Assurance
- Postman
- Team Management
- Release Management
- Business Analysis
- Market Research
- HEART Metrics
- AARRR Metrics
- Wireframing
- Mockups
- Prototyping
- MoSCoW Analysis
- Kano Analysis
- User Interviews
- Figma
- Technical Roadmap Design
- Agile Scrum
- Requirements Gathering
- Stakeholder Management
- User Acceptance Testing
- Data Mapping
- Business Development
- Data Analytics
- Vendor Management
- Strategic Planning
- Critical Thinking
- Documentation Management
- KPI Tracking
- Product Development
- Product Vision
- Jira
- Confluence
- Agile Kanban
- Agile Software Development
- Product Roadmaps
- UX Research
- Negotiation
- Usability Studies
- ROI Analysis
- Interpersonal Communication
- Customer Relations
- Competitive Analysis
- Product Lifecycle Management
- Product Planning
- Cost Management
- Scope Management
- Process Improvement
- Quality Control
- Project Planning
- Leadership Skills
- Data Analysis
- Solution Implementation
www.linkedin.com/in/amritanshu-banerjee-98804b29
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1
Certification
- Certified Scrum Product Owner (CSPO)
- ISTQB - Certified Tester Foundation Level
- Oracle SQL & PL/SQL
- Technical Program Management
Accomplishments
- "Employee of the Quarter" Award - Verifone (February, 2019)
- "Above and Beyond" Award - Verifone (July, 2018)
- "Unicorn" Award - Cognizant (August, 2015)
- "Opel" Award - Cognizant (May, 2015)
- "Wow" Award - Cognizant (December, 2014)
- "Wow" Award - Cognizant (November, 2014)
Affiliations
- Table Tennis
- Swimming
- Cricket
- Chess
- Volleyball
- Football
Timeline
Technical Business Analyst
RS Software
12.2023 - Current
Technical Program Manager
Presto
03.2021 - 10.2023
Product Owner
Verifone
12.2016 - 03.2021
Project Lead
Cognizant
04.2014 - 12.2016
Software Test Engineer
Tata Consultancy Services
12.2011 - 04.2014
Bachelor of Technology - Electronics And Communications Engineering
West Bengal University of Technology
Indian School Certificate Examination - Science
The Modern Academy
Indian Certificate of Secondary Education - All Subjects
Dolna Day School
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