Amritha Raman
Bangalore
Summary
Business analyst with extensive experience at vtiger CRM, focusing on business process optimization and data analysis. Led successful custom CRM implementations that improved operational efficiency and increased client retention. Skilled in critical thinking and project management, resulting in enhanced user adoption and seamless system integrations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Analyst
Vtiger CRM
Bangalore
02.2024 - Current
- Led custom CRM implementations for 80+ clients by gathering business requirements, analyzing workflows, and configuring systems, resulting in improved operational efficiency by up to 32% and reduced manual effort by 25%.
- Solved Complex Business Challenges: Identified and resolved key process bottlenecks, providing strategic recommendations that enhanced user adoption rates by 50% and reduced turnaround time for client tasks by 30%.
- Drove client success by partnering with key enterprise and SMB clients, leading onboarding, training, and feature adoption initiatives that increased product engagement by 30% and client retention by 50% within the first quarter.
- Managed API Integrations & System Customizations: Oversaw 20+ API integrations and implemented critical CRM customizations, improving data synchronization accuracy by 35% and reducing support queries by 22%.
- Integrated Third-Party Telephony Providers: Led end-to-end integration of third-party phone call systems such as Ozonetel, Plivo, and 3CX with Vtiger CRM, enabling automated call logging, tracking, and analytics-resulting in a 40% improvement in call handling efficiency and 25% faster response times for client teams.
Machine Learning Intern
Bengaluru
08.2023 - 10.2023
- Applied advanced feature engineering and hyperparameter tuning, optimizing model performance.
- Performed comprehensive model evaluation, integrating user feedback to refine algorithms and optimize results.
- Executed data cleaning and processing to enhance data quality for effective model training.
- Contributed to development and enhancement of machine learning models, addressing specific real-world challenges for clients.
Education
Bachelor of Engineering - Computer Science
Vemana institute of Technology
Bangalore01-2024
12th Grade -
Rajalakhamagowda Science Institute
Belgaum01-2020
10th Grade -
St, Josephs Convent High School
Belgaum01-2018
Skills
- Data visualization
- Data modeling
- SQL database management
- Python programming
- Process optimization
- Risk assessment
- Decision making
- Project management
- Critical thinking
- HTML development
Certification
- Fundamentals of Business Analysis, Coursera
- Advanced Python for Data, Vidhan Infosys
- Introduction to Data, Spring Board
- JAVA SCRIPT, Infosys Spring Board
- AI/ML Workshop, ATS Learning Solutions
Projects
- Language Translation App, 06/01/23, Developed a mobile application using Android Studio that facilitates cross-cultural communication., User-Centric Design: Implemented intuitive interfaces allowing users to select languages, input text, and utilize voice recordings for seamless translation., Product Management: Gathered and analyzed user feedback to iterate on features, enhancing usability and functionality.
- Movie Review System, 01/01/23, Created a web-based platform enabling users to post reviews and ratings, designed with a focus on user experience., User Authentication: Implemented secure login mechanisms to ensure smooth review management., Algorithm Development: Employed advanced algorithms to aggregate ratings and generate comprehensive reviews, enhancing decision-making for users., Product Features: Prioritized features based on user feedback and testing, ensuring a feature-rich and user-friendly platform.
Positions Of Responsibility
- Group Commander, NCC Senior Wing, 2023, Exemplified NCC leadership through drill practice, event coordination, and mentoring, holding A and B certificates with A-grade. Led girls' team, maintained strong shooting record, participated in community service, and gained aviation experience during B certificate period.
- Head Dance Coordinator and Organizer, Vemana Tech Fest, 2023, Led Major College Fests: Successfully organized and managed large-scale events at Vemana Cultural and Tech Fests, including an intercollegiate dance competition featuring 110+ dancers from 15+ colleges, while directing a team of 30+ volunteers to ensure seamless coordination and flawless event execution.
Internship
Machine Learning Internship, Bengaluru, 08/01/23, 10/01/23, Assisted in the development and enhancement of machine learning models to tackle real-world challenges for clients., Conducted data cleaning and processing, improving data quality for model training., Applied advanced feature engineering and hyperparameter tuning, optimizing model performance., Engaged in comprehensive model evaluation, incorporating user feedback to refine algorithms and improve results.
Timeline
Business Analyst
Vtiger CRM
02.2024 - Current
Machine Learning Intern
08.2023 - 10.2023
Bachelor of Engineering - Computer Science
Vemana institute of Technology
12th Grade -
Rajalakhamagowda Science Institute
10th Grade -
St, Josephs Convent High School