I am a passionate and detail-oriented technical support professional with hands-on experience in enterprise SaaS, troubleshooting, cross-functional collaboration, and process optimization. With a strong foundation in tools like Salesforce, JIRA, Splunk, SQL, and SSO, I thrive in fast-paced environments where problem-solving, customer empathy, and continuous improvement are key. Over time, my close collaboration with Product, Engineering, and Customer Success teams has sparked a growing interest in product strategy and user experience. I’m eager to contribute to a dynamic organization where I can apply my technical expertise while continuing to grow in roles that blend support, product thinking, and customer impact.
Technical Skills
Tools & Platforms
Product & Support Skills
Programming & Web Basics
Soft Skills