Amritpal Singh
Gurgaon
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Instrumental IT Manager bringing 13+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Desk Manager
Oculus IT
Gurgoan
09.2022 - Current
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Hired and trained service department staff to drive performance.
- Monitored employee performance through key metrics analysis.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Recruited, trained and supervised IT department staff.
- Knowledge of relevant IT service management practices and frameworks, effective communication, astute analytical skills.
- Managing clients, planning the project, creating a schedule and timeline, executing each phase, managing the budget, onboarding clients with documentation.
- Interacting with clients - General meetings, kick off meetings, health check meetings and others.
- Overseeing NOC department.
- Monitored network performance to determine adjustments needed.
- Provided effective resolutions to issues and escalated problems with knowledgeable support and quality service.
- Documented all facets of technology department operations, including network infrastructure, licenses and FAQs, facilitating consistent responses and team operations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
IT Manager
Cyfuture India Pvt. Ltd.
Noida
08.2020 - 06.2022
- Developed and maintained processes and technology roadmap to achieve business objectives.
- Prepare plans for development and installation of data center according to present and future requirements.
- Implement ITSM and ITSM procedures with a focus on Incident Management, RCA/Problem Management, Change Management, Event Management, SLAs, production support, standards, and best practices for the technology organization.
- Assist with the planning and deployment of infrastructure security measures.
- Supervising maintenance, installation, and updates of data center systems, for both physical and software.
- Recording the installations, upgrades, and maintenance of systems or software and planning for capacity changes.
- Leadership on Operational activities and guidance on processes.
- Built and maintained relationships with key stakeholders in IT and business. Collaborate with various parties to define service delivery requirements for current and future needs. Manager internal customer escalations.
- Managed vendor relations including Cisco, Juniper, HP, Azure, IBM and others.
Network Design Engineer
NetTech Bulls
Gurgaon
10.2017 - 07.2020
- Designed and implemented enterprise IP networking infrastructure according to clients' parameters.
- Collaborated with other IT professionals to identify system needs and implement comprehensive solutions.
- Designed and implemented Idea-Vodafone merger project.
Lead Consultant Network
Cyfuture India Pvt. Ltd.
Noida
03.2015 - 08.2017
- Consulting, Maintaining the network, uptime, SLA.
- LAN/WAN, Firewall, Load Balancer Support/configuration and consulting.
- Core devices management.
Senior Network Administrator
NetworkAce Pvt. Ltd.
Indore
11.2012 - 03.2015
- Supported, configured, maintained and upgraded customer networks and in-house servers.
- Managed network-related projects from concept to implementation.
- Performed routine troubleshooting and network monitoring.
- Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
Network Administrator
Network Bulls Pvt. Ltd.
Gurgaon
02.2010 - 09.2012
- Performed routine troubleshooting and network monitoring.
- Supervised configuration of local area network, wide area network and corporate Internet system.
- Provided troubleshooting and testing to support network.
Education
10th - PSEB
GNPS Dasuya
Punjab04.2000
12th - Non Medical
Govt. Senior Secondary School
Punjab Dasuya04.2002
One Year Diploma - Diploma in Multimedia
Samrat Computer Training Centre
Punjab Dasuya09.2004
One Year Diploma - Diploma in Hdw And Networking
Samrat Computer Training Centre
Punjab Dasuya10.2005
One Year Diploma - Diploma in Computer Applications
Punjab Technical University
Jalandhar Punjab04.2008
Bachelor of Science - Information Technology
Maharaja Agrasen Himalayan Garhwal University
Uttarakhand04.2022
Skills
- Infrastructure Planning
- Project Management and Planning
- Vendor Relationship Management
- IT management
- Reporting and Documentation
- Upselling
- Employee Training and Development
Languages
Punjabi
First Language
English
Proficient
C2
Hindi
Proficient
C2
Accomplishments
- Promoted to Manager from Asst. Manager- Oct 2021.
- Promoted from Network Engineer to Lead Consultant, in less than 6-months.
- Achieved Star Performer award for year 2015
- Achieved Employee of the Year award for year 2013.
Certification
- CCNA CCNP (R&S, Security and DC) - Training
- CCIE Written Certified R&S
- BPIPA
- PMP (Pursuing)
- Fortinet NSE 1, NSE 2, NSE 3
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Service Desk Manager
Oculus IT
09.2022 - Current
IT Manager
Cyfuture India Pvt. Ltd.
08.2020 - 06.2022
Network Design Engineer
NetTech Bulls
10.2017 - 07.2020
Lead Consultant Network
Cyfuture India Pvt. Ltd.
03.2015 - 08.2017
Senior Network Administrator
NetworkAce Pvt. Ltd.
11.2012 - 03.2015
Network Administrator
Network Bulls Pvt. Ltd.
02.2010 - 09.2012
10th - PSEB
GNPS Dasuya
12th - Non Medical
Govt. Senior Secondary School
One Year Diploma - Diploma in Multimedia
Samrat Computer Training Centre
One Year Diploma - Diploma in Hdw And Networking
Samrat Computer Training Centre
One Year Diploma - Diploma in Computer Applications
Punjab Technical University
Bachelor of Science - Information Technology
Maharaja Agrasen Himalayan Garhwal University
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