Amritpal Singh
Noida
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
3
3
Languages
Work History
SERVICE DESK MANAGER
Oculus IT
09.2022 - 09.2023
- Managed Service Desk, NOC/SOC and Delivery Team (Network, Wintel, Cloud and Linux).
- Improved team efficiency by streamlining processes and implementing best practices.
- Boosted first call resolution rate with staff training programs.
- Analyse KPI/SLA on delivery centre performance to improve performance and delivery.
- Manage day to day operations including ticketing, incident, change, scheduling and time management.
- Provided 24/7 technical support and detailed reports to management including metrics, staffing projections, RCA.
- Developed and initiated projects, managed costs, and monitored performance.
- Successfully delivered multiple high-profile projects on time, ensuring client satisfaction.
- Developed high-performing team by providing coaching, mentoring, and regular performance feedback.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Oversaw development and implementation of improvements to support network operations.
- Developed IT policies and procedures that helped standardize processes across organisation for better consistency in service delivery.
- Managed cross-functional teams to deliver projects on time, within scope, and under budget.
- Assisted in planning of data center migrations to accommodate rapid business expansion without disrupting services.
- Streamlined help desk operations by implementing standardised ticketing systems for more effective issue resolution.
- Coordinated large-scale technology migrations to minimise disruption while enhancing overall system capabilities.
- Generated reports for IT project progress and performance.
IT MANAGER
Cyfuture India Pvt. Ltd.
08.2020 - 06.2022
- Streamlined processes through automation of routine tasks, increasing team productivity and reducing manual effort.
- Optimised help desk, NOC/SOC performance for faster response times and increased user satisfaction.
- Oversaw data centre migrations, ensuring seamless transitions with minimal disruption to operations or services.
- Coordinated IT operations to deliver smooth flow of daily business needs.
- Improved data centre efficiency by implementing advanced monitoring and automation tools.
- Enhanced IT security with proactive vulnerability assessments and patch management.
- Managed vendor relationships, negotiated contracts and secured cost- effective services.
- Responsible for Hybrid cloud infrastructure, cross platform setups(Windows, Linux, VMWare), Hyper-V and failover cluster.
- Maintained accurate inventory records of all hardware assets, streamlining asset management processes.
- Managing Active Directory, AD connect, O365, Storage and NAS monitoring and setups.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Managed cloud setups including Hybrid, Azure and AWS for internal and external clients.
- Spearheaded internal audits based on ISO27001.
- Led team of IT professionals in successful execution of major projects.
- Communicated with executive team and CEO to maximise development efficiencies.
- Headed disaster recovery efforts, restoring systems quickly to maintain business continuity.
- Managed technology budget efficiently to meet organisational objectives.
- Managed life cycle replacement of hardware and software.
- Established robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
NETWORK DESIGN ENGINEER
NetTech Bulls
10.2017 - 07.2020
- Provided guidance on network architecture decisions, considering factors such as scalability, cost, security, and ease of management.
- Optimised network security through development of comprehensive firewall policies, IPS/IDS, SIEM, DLP, Application control, Web filtering, Anti-Spam and DDOS protection.
- Standardised configuration templates for various networking devices to simplify deployments consistently across sites while reducing human error chances.
- Established robust infrastructure for new setups with wan protocols-BGP, OSPF, MPLS, EIGRP, ISIS and lan protocols - VLAN, VXLAN, STP, RSTP, MST, VTP, DTP, private VLAN etc.
- Designed and implemented high available solutions with Load balancers like F5, A10, Citrix, Nginx.
- Worked with protocols like TCP/UDP, SMTP, FTP, SFTP, DNS, DHCP, POP3, IMAP, RDP, Telnet, SSH, HTTP, HTTPS, TLS, SSL etc.
- Designed and deployed scalable wireless networks, accommodating rapid growth in user demand while maintaining strong security standards.
LEAD CONSULTANT NETWORK
Cyfuture India Pvt. Ltd.
03.2015 - 08.2017
- Determined areas for improvement and implemented processes to alleviate problems.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided network uptime maintenance and SLA consultative services.
- Managed routers, switches and TOR switches to ensure network efficiency.
- Implemented advanced routing to optimize network and enhanced security measures.
- Conducted regular audits to ensure compliance with industry and regulatory standards.
- Maximized uptime with redundancy planning and disaster recovery strategies.
- Managed large-scale network migrations ensuring minimal downtime for end-users.
SENIOR NETWORK ADMINISTRATOR
Network Ace Pvt Ltd
01.2012 - 03.2015
- Coordinated with external service providers during planned outages or emergency situations, ensuring swift resolution times.
- Reduced downtime by resolving complex network issues swiftly.
- Automated routine tasks, improving IT department productivity significantly.
- Implementation and monitoring of Wan and Lan - BGP, OSPF, MPLS, STP and Etherchannels.
- Implemented robust backup and recovery protocols ensuring data security.
NETWORK ADMINISTRATOR
Network bulls Pvt. Ltd
02.2010 - 09.2012
- Facilitated seamless migrations to new platforms with thorough planning, testing, and execution of data transfers.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
- Enhanced network efficiency through system updates and patch management.
- Improved network security via installation and maintenance of firewalls and antivirus software.
- Handled daily LAN and WAN administraon, maintenance, and support.
Education
Diploma in Multimedia -
Samrat Computer Training Centre
Dasuya, India 04.2001 -
Diploma in Computer Hdw And Networking -
Samrat Computer Training Centre
Dasuya, India 04.2001 -
Diploma in Computer Applications -
Punjab Technical University
Jalandhar, India 04.2001 -
Bachelor of Science -
Maharaja Agrasen Himalayan Garhwal University
04.2001 -
Skills
Leadership
IT Operations
IT Security
Data Centre Operations
Service Desk
Incident Management
Infrastructure, Data Centre
Project Planning
Project Management
Problem Management
Change Management
Network Infrastructure
Disaster Recovery
Infrastructure Security
Network Architect
Service Desk
Accomplishments
- 10/2021, PROMOTED TO MANAGER
- 09/2015, PROMOTED TO LEAD CONSULTANT
- 12/2015, STAR PERFORMER AWARD
Professional Courses Training
- CCIE R&S THEORY CERTIFIED
- FORTINET NSE1, NSE2, NSE3 CERTIFIED
- BPIPA TRAINING
- CCNA CCNP TRAINING (DC, SP & SEC)
- PMP (PURSUING)
Timeline
SERVICE DESK MANAGER
Oculus IT
09.2022 - 09.2023
IT MANAGER
Cyfuture India Pvt. Ltd.
08.2020 - 06.2022
NETWORK DESIGN ENGINEER
NetTech Bulls
10.2017 - 07.2020
LEAD CONSULTANT NETWORK
Cyfuture India Pvt. Ltd.
03.2015 - 08.2017
SENIOR NETWORK ADMINISTRATOR
Network Ace Pvt Ltd
01.2012 - 03.2015
NETWORK ADMINISTRATOR
Network bulls Pvt. Ltd
02.2010 - 09.2012
Diploma in Multimedia -
Samrat Computer Training Centre
04.2001 -
Diploma in Computer Hdw And Networking -
Samrat Computer Training Centre
04.2001 -
Diploma in Computer Applications -
Punjab Technical University
04.2001 -
Bachelor of Science -
Maharaja Agrasen Himalayan Garhwal University
04.2001 -