Summary
Overview
Work History
Education
Skills
Accomplishments
Professional Courses Training
Timeline
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Amritpal Singh

Amritpal Singh

Noida

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

14
14
years of professional experience
3
3
Languages

Work History

SERVICE DESK MANAGER

Oculus IT
09.2022 - 09.2023
  • Managed Service Desk, NOC/SOC and Delivery Team (Network, Wintel, Cloud and Linux).
  • Improved team efficiency by streamlining processes and implementing best practices.
  • Boosted first call resolution rate with staff training programs.
  • Analyse KPI/SLA on delivery centre performance to improve performance and delivery.
  • Manage day to day operations including ticketing, incident, change, scheduling and time management.
  • Provided 24/7 technical support and detailed reports to management including metrics, staffing projections, RCA.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Successfully delivered multiple high-profile projects on time, ensuring client satisfaction.
  • Developed high-performing team by providing coaching, mentoring, and regular performance feedback.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Oversaw development and implementation of improvements to support network operations.
  • Developed IT policies and procedures that helped standardize processes across organisation for better consistency in service delivery.
  • Managed cross-functional teams to deliver projects on time, within scope, and under budget.
  • Assisted in planning of data center migrations to accommodate rapid business expansion without disrupting services.
  • Streamlined help desk operations by implementing standardised ticketing systems for more effective issue resolution.
  • Coordinated large-scale technology migrations to minimise disruption while enhancing overall system capabilities.
  • Generated reports for IT project progress and performance.

IT MANAGER

Cyfuture India Pvt. Ltd.
08.2020 - 06.2022
  • Streamlined processes through automation of routine tasks, increasing team productivity and reducing manual effort.
  • Optimised help desk, NOC/SOC performance for faster response times and increased user satisfaction.
  • Oversaw data centre migrations, ensuring seamless transitions with minimal disruption to operations or services.
  • Coordinated IT operations to deliver smooth flow of daily business needs.
  • Improved data centre efficiency by implementing advanced monitoring and automation tools.
  • Enhanced IT security with proactive vulnerability assessments and patch management.
  • Managed vendor relationships, negotiated contracts and secured cost- effective services.
  • Responsible for Hybrid cloud infrastructure, cross platform setups(Windows, Linux, VMWare), Hyper-V and failover cluster.
  • Maintained accurate inventory records of all hardware assets, streamlining asset management processes.
  • Managing Active Directory, AD connect, O365, Storage and NAS monitoring and setups.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Managed cloud setups including Hybrid, Azure and AWS for internal and external clients.
  • Spearheaded internal audits based on ISO27001.
  • Led team of IT professionals in successful execution of major projects.
  • Communicated with executive team and CEO to maximise development efficiencies.
  • Headed disaster recovery efforts, restoring systems quickly to maintain business continuity.
  • Managed technology budget efficiently to meet organisational objectives.
  • Managed life cycle replacement of hardware and software.
  • Established robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
  • Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.

NETWORK DESIGN ENGINEER

NetTech Bulls
10.2017 - 07.2020
  • Provided guidance on network architecture decisions, considering factors such as scalability, cost, security, and ease of management.
  • Optimised network security through development of comprehensive firewall policies, IPS/IDS, SIEM, DLP, Application control, Web filtering, Anti-Spam and DDOS protection.
  • Standardised configuration templates for various networking devices to simplify deployments consistently across sites while reducing human error chances.
  • Established robust infrastructure for new setups with wan protocols-BGP, OSPF, MPLS, EIGRP, ISIS and lan protocols - VLAN, VXLAN, STP, RSTP, MST, VTP, DTP, private VLAN etc.
  • Designed and implemented high available solutions with Load balancers like F5, A10, Citrix, Nginx.
  • Worked with protocols like TCP/UDP, SMTP, FTP, SFTP, DNS, DHCP, POP3, IMAP, RDP, Telnet, SSH, HTTP, HTTPS, TLS, SSL etc.
  • Designed and deployed scalable wireless networks, accommodating rapid growth in user demand while maintaining strong security standards.

LEAD CONSULTANT NETWORK

Cyfuture India Pvt. Ltd.
03.2015 - 08.2017
  • Determined areas for improvement and implemented processes to alleviate problems.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Provided network uptime maintenance and SLA consultative services.
  • Managed routers, switches and TOR switches to ensure network efficiency.
  • Implemented advanced routing to optimize network and enhanced security measures.
  • Conducted regular audits to ensure compliance with industry and regulatory standards.
  • Maximized uptime with redundancy planning and disaster recovery strategies.
  • Managed large-scale network migrations ensuring minimal downtime for end-users.

SENIOR NETWORK ADMINISTRATOR

Network Ace Pvt Ltd
01.2012 - 03.2015
  • Coordinated with external service providers during planned outages or emergency situations, ensuring swift resolution times.
  • Reduced downtime by resolving complex network issues swiftly.
  • Automated routine tasks, improving IT department productivity significantly.
  • Implementation and monitoring of Wan and Lan - BGP, OSPF, MPLS, STP and Etherchannels.
  • Implemented robust backup and recovery protocols ensuring data security.

NETWORK ADMINISTRATOR

Network bulls Pvt. Ltd
02.2010 - 09.2012
  • Facilitated seamless migrations to new platforms with thorough planning, testing, and execution of data transfers.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Maximized uptime by performing routine maintenance on servers, switches, routers, and other networking equipment.
  • Enhanced network efficiency through system updates and patch management.
  • Improved network security via installation and maintenance of firewalls and antivirus software.
  • Handled daily LAN and WAN administraon, maintenance, and support.

Education

Diploma in Multimedia -

Samrat Computer Training Centre
Dasuya, India
04.2001 -

Diploma in Computer Hdw And Networking -

Samrat Computer Training Centre
Dasuya, India
04.2001 -

Diploma in Computer Applications -

Punjab Technical University
Jalandhar, India
04.2001 -

Bachelor of Science -

Maharaja Agrasen Himalayan Garhwal University
04.2001 -

Skills

Leadership

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Accomplishments

  • 10/2021, PROMOTED TO MANAGER
  • 09/2015, PROMOTED TO LEAD CONSULTANT
  • 12/2015, STAR PERFORMER AWARD

Professional Courses Training

  • CCIE R&S THEORY CERTIFIED
  • FORTINET NSE1, NSE2, NSE3 CERTIFIED
  • BPIPA TRAINING
  • CCNA CCNP TRAINING (DC, SP & SEC)
  • PMP (PURSUING)

Timeline

SERVICE DESK MANAGER

Oculus IT
09.2022 - 09.2023

IT MANAGER

Cyfuture India Pvt. Ltd.
08.2020 - 06.2022

NETWORK DESIGN ENGINEER

NetTech Bulls
10.2017 - 07.2020

LEAD CONSULTANT NETWORK

Cyfuture India Pvt. Ltd.
03.2015 - 08.2017

SENIOR NETWORK ADMINISTRATOR

Network Ace Pvt Ltd
01.2012 - 03.2015

NETWORK ADMINISTRATOR

Network bulls Pvt. Ltd
02.2010 - 09.2012

Diploma in Multimedia -

Samrat Computer Training Centre
04.2001 -

Diploma in Computer Hdw And Networking -

Samrat Computer Training Centre
04.2001 -

Diploma in Computer Applications -

Punjab Technical University
04.2001 -

Bachelor of Science -

Maharaja Agrasen Himalayan Garhwal University
04.2001 -

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Amritpal Singh