Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Amruta Acharya

Amruta Acharya

Pune

Summary

  • Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
  • Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

L2 Desktop Support Quality Analyst

Wipro LTD
PUNE
01.2022 - Current
  • 25th December 2023- Currently Working = L2 VWS Desktop Support (Suncorp )
  • Handled Maximum Incident Provided With 100 percent Resolution and no Transfers.
  • In Depth Knowledge In Cloud Desktop and Applications Inside Cloud Desktop.
  • Zoom ,Teams ,Outlook ,Chdp , Applications Installations and Uninstalltion ,Internet Issue Inside Cloud Desktop All issues Resolved With Good Appreciation From User and Delivery Head.
  • Completed Certification For Catapult With 95 %
  • Maintained Monthly KPI'S And SLA's
  • Completed All assigned Trainings Provided By Wipro and CITI
  • 17th January2022- 25th December2023 = L1 Service Desk (CITI Project )
  • Handled More than 25 Incidents in a day with Highest Resolution and With Appreciations From Users
  • Cloud Desktop Knowledge And Application Knowledge inside Cloud Desktop.
  • Supported Users Facing Issues with Cloud Desktop Login issues eg Black Screen, Safeword Card Login issue to Cloud etc
  • Supported Users For issue Related to Teams , Outlook,Zoom All issues with Login and new Profile Making
  • Promoted To VWS L2 Team After my Exceptional Work And support in L1 Team

Customer Relation Advisor

Tech Mahindra Business Services
Pune
01.2021 - 01.2022
  • 7th January 2021 - 10th January 2022 = Customer Relation Advisor
  • Maintaining Sales With Uk Customers For I phone and Retaining Customers
  • Pitching In More Data With Benefits To Uk Customers With 3 Network
  • Maintaining Customer Relation and Providing Them Good Offers On Daily Basis
  • Providing With Phone Insurance Along With New Upgrades
  • Mentoring New Joiners
  • Performing Each Month With Highest Sale and Survey Volume
  • Highest Incentive Holder Each Month

Customer Service Representative

Finanthropist Educare Pvt Ltd
Nashik
05.2018 - 12.2018
  • 5th May 2018- 30th December 2018 = Customer Service Representative
  • Demat Account opening and portfolio Building
  • Verified Data integrity and Accuracy
  • Implementing Marketing Strategies Which Resulted in 12 % Growth of Customer Base
  • Understanding Customers Knowledge in Regards to Share Market and Providing them Correct Knowledge

Customer Service Officer

HDFC CREDILA
Nashik
04.2016 - 04.2018
  • Provided customer service in a courteous and professional manner.
  • Answered customer inquiries via telephone, email and face-to-face contact.
  • Educated customers on products and services offered by the company.
  • Ensured compliance with applicable laws and regulations related to customer service activities.
  • Trained new employees on company policies related to customer service practices.
  • Demonstrated Dedication To Continuously Improving Sales Abilities and product Knowledge
  • Documented and Communicated All Claim Activities in Timely and Effective Manner While Supporting The Outcome of Claim Files
  • Co-ordinate With Prospects and Resolving Queries Related Education Loan and Helping With Insurance Policies
  • `Got Promoted To Forex Team After Exceptional Performance

Education

Bachelor of Arts - Pune University

HPT/RYK College
NASHIK
01-2018

HSC - Pune University

HPT /RYK College
NASHIK
05-2015

SSC - Pune University

ST Lawrence High School
Nashik
07-2013

Skills

  • Advanced troubleshooting
  • Incident Management
  • Software Installation/Uninstalltion

Affiliations

  • Winner Of Nashik Festival Dance Show
  • Anchored MTV Channel Shows for Modelling
  • Love Dancing , Singing and Photography

Timeline

L2 Desktop Support Quality Analyst

Wipro LTD
01.2022 - Current

Customer Relation Advisor

Tech Mahindra Business Services
01.2021 - 01.2022

Customer Service Representative

Finanthropist Educare Pvt Ltd
05.2018 - 12.2018

Customer Service Officer

HDFC CREDILA
04.2016 - 04.2018

Bachelor of Arts - Pune University

HPT/RYK College

HSC - Pune University

HPT /RYK College

SSC - Pune University

ST Lawrence High School

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Amruta Acharya