Amruta Acharya
Pune
Summary
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
L2 Desktop Support Quality Analyst
Wipro LTD
PUNE
01.2022 - Current
- 25th December 2023- Currently Working = L2 VWS Desktop Support (Suncorp )
- Handled Maximum Incident Provided With 100 percent Resolution and no Transfers.
- In Depth Knowledge In Cloud Desktop and Applications Inside Cloud Desktop.
- Zoom ,Teams ,Outlook ,Chdp , Applications Installations and Uninstalltion ,Internet Issue Inside Cloud Desktop All issues Resolved With Good Appreciation From User and Delivery Head.
- Completed Certification For Catapult With 95 %
- Maintained Monthly KPI'S And SLA's
- Completed All assigned Trainings Provided By Wipro and CITI
- 17th January2022- 25th December2023 = L1 Service Desk (CITI Project )
- Handled More than 25 Incidents in a day with Highest Resolution and With Appreciations From Users
- Cloud Desktop Knowledge And Application Knowledge inside Cloud Desktop.
- Supported Users Facing Issues with Cloud Desktop Login issues eg Black Screen, Safeword Card Login issue to Cloud etc
- Supported Users For issue Related to Teams , Outlook,Zoom All issues with Login and new Profile Making
- Promoted To VWS L2 Team After my Exceptional Work And support in L1 Team
Customer Relation Advisor
Tech Mahindra Business Services
Pune
01.2021 - 01.2022
- 7th January 2021 - 10th January 2022 = Customer Relation Advisor
- Maintaining Sales With Uk Customers For I phone and Retaining Customers
- Pitching In More Data With Benefits To Uk Customers With 3 Network
- Maintaining Customer Relation and Providing Them Good Offers On Daily Basis
- Providing With Phone Insurance Along With New Upgrades
- Mentoring New Joiners
- Performing Each Month With Highest Sale and Survey Volume
- Highest Incentive Holder Each Month
Customer Service Representative
Finanthropist Educare Pvt Ltd
Nashik
05.2018 - 12.2018
- 5th May 2018- 30th December 2018 = Customer Service Representative
- Demat Account opening and portfolio Building
- Verified Data integrity and Accuracy
- Implementing Marketing Strategies Which Resulted in 12 % Growth of Customer Base
- Understanding Customers Knowledge in Regards to Share Market and Providing them Correct Knowledge
Customer Service Officer
HDFC CREDILA
Nashik
04.2016 - 04.2018
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Educated customers on products and services offered by the company.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Trained new employees on company policies related to customer service practices.
- Demonstrated Dedication To Continuously Improving Sales Abilities and product Knowledge
- Documented and Communicated All Claim Activities in Timely and Effective Manner While Supporting The Outcome of Claim Files
- Co-ordinate With Prospects and Resolving Queries Related Education Loan and Helping With Insurance Policies
- `Got Promoted To Forex Team After Exceptional Performance
Education
Bachelor of Arts - Pune University
HPT/RYK College
NASHIK01-2018
HSC - Pune University
HPT /RYK College
NASHIK05-2015
SSC - Pune University
ST Lawrence High School
Nashik07-2013
Skills
- Advanced troubleshooting
- Incident Management
- Software Installation/Uninstalltion
Affiliations
- Winner Of Nashik Festival Dance Show
- Anchored MTV Channel Shows for Modelling
- Love Dancing , Singing and Photography
Timeline
L2 Desktop Support Quality Analyst
Wipro LTD
01.2022 - Current
Customer Relation Advisor
Tech Mahindra Business Services
01.2021 - 01.2022
Customer Service Representative
Finanthropist Educare Pvt Ltd
05.2018 - 12.2018
Customer Service Officer
HDFC CREDILA
04.2016 - 04.2018
Bachelor of Arts - Pune University
HPT/RYK College
HSC - Pune University
HPT /RYK College
SSC - Pune University
ST Lawrence High School