AMRUTA CHAVAN
Airoli, Navi Mumbai,India
Summary
Experienced Beauty Operations Manager with 26 years in the industry, specialising in customer service operations and training delivery. Proven ability to enhance operational efficiency and drive team development. Committed to implementing innovative ideas in beauty and wellness.
Overview
21
21
years of professional experience
1
1
Certification
Work history
Technical Head
ISAS
Mumbai, Maharashtra
2022.05 - Current
- Negotiated vendor contracts to secure cost-effective technology solutions.
- Recommended upgraded technologies to meet evolving business requirements.
- Maintained high-performance standards with rigorous testing procedures.
- Promoted best practices to uphold output quality standards.
- Audited internal operations to maintain company, customer and legislation standards.
- Developed technical documentation and resources to support learning and development.
- Resolved technical complaints promptly to enhance customer satisfaction.
- Prioritised tasks according to business needs, maximised team output.
- Promoted open communication to foster a collaborative team environment.
- Recruited, trained and managed Junior Trainers & Staff to continually meet service user needs.
- Controlled department budgets by sourcing cost-effective solutions.
- Prepared work schedules and assigned personnel to meet production plans.
- Networked at industry seminars to build strategic business relationships.
Training manager
LTA School of Beauty
Mumbai, Maharashtra
2009.04 - 2022.01
- Supervised and mentored new team members, fostering a competent and confident teaching team that enhanced overall productivity.
- Mentored new hires, facilitating smoother integration into the team and improving onboarding experience.
- Monitored performance metrics for continuous improvement.
- Delegated tasks effectively, maximising team output.
- Streamlined operations to enhance productivity.
- Oversaw daily operations, ensuring smooth workflow processes.
- Conducted regular meetings to keep staff informed on company developments and align team goals.
- Achieved high levels of customer satisfaction with effective problem-solving techniques.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
Salon owner
Self-Owned
Mumbai, Maharashtra
2004.11 - 2015.09
- Delivered high-quality hair treatments, resulting in enhanced client satisfaction and loyalty.
- Demonstrated skill in a range of hair treatments to build client loyalty.
- Administered skin treatments in a clinical setting to enhance skin health.
- Conducted thorough skin assessments for personalized treatment plans.
- Performed facials and other skin treatments for enhanced client wellbeing.
- Carried out deep cleansing treatments in a spa environment to enhance skin health.
- Provided bridal makeup services, creating elegant looks for weddings.
Skin and Makeup Trainer
Zion Training Institute
Mumbai, Maharashtra
2006.10 - 2007.03
- Educated clientele on skincare and makeup techniques, empowering them to make informed choices.
- Advised customers on suitable makeup and skincare products, ensuring personalised recommendations that met their individual needs.
- Applied makeup for special events, boosting client confidence and ensuring satisfaction with results.
Beauty therapist
Beauty & Hair Studio
Pune, Maharashtra
2005.12 - 2006.08
- Coloured hair using permanent, semi-permanent and natural dyes to suit client needs.
- Informed customers of new beauty trends and products.
- Provided practical demonstrations of hairdressing techniques to facilitate hands-on learning.
- Enhanced trainee competency with practical, hands-on training modules.
Skills
- Technical product knowledge
- Assessor certification
- Training delivery
- Programme evaluation
- Training and mentoring
- Team development
- Recruitment and retention
- Client consultation
- Aesthetics curriculum
- Spa training
Accomplishments
Cidesco Internal Examiner.
VTCT Assessor.
Conducting Seminars and Workshops.
Conducting Office Events and Employee Engagements Programs.
Spa Training.
Advanced aesthetic Training program.
Certification
Thai massage Training/Certification -Watpo School, Thailand.
Trained World skill candidates.
CIDESCO EXAMINATION 2009
ABTC India - Mumbai Life Member – ABTC India 2006.
Basic & Advanced Chemical Peels Course.
Microneedling (Skin & Hair) Course
Timeline
Technical Head
ISAS
2022.05 - Current
Training manager
LTA School of Beauty
2009.04 - 2022.01
Skin and Makeup Trainer
Zion Training Institute
2006.10 - 2007.03
Beauty therapist
Beauty & Hair Studio
2005.12 - 2006.08
Salon owner
Self-Owned
2004.11 - 2015.09