Summary
Overview
Work History
Education
Skills
Timeline
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BHUSHAN BODKHEY

BHUSHAN BODKHEY

Technical Head
Bhopal

Summary

Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with 10 years of experience. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.

Overview

10
10
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Technical Head

Access Edutech Private Limited
Bhopal
02.2019 - Current
  • Analyzed client business processes to propose optimal software applications for unique requirements.
  • Presented business leaders with ROI estimations to drive project planning.
  • Recommended technology upgrades to improve client security.
  • Organized system operating procedures to strengthen controls.
  • Installed system updates to address vulnerabilities and reduce security issues.
  • Enhanced and reconstructed computer systems to increase efficiency.
  • Collaborated with stakeholders to transform client requirements into turnkey solutions.
  • Improved systems with addition of new features and infrastructure.
  • Maintained authoritative knowledge through continued education and ongoing training.
  • Monitored employee tasks to gauge business functions and inefficiencies.
  • Developed technical requirement documentation for new software products.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Processed vendor and supplier payments on weekly basis.
  • Responded to customer concerns and questions on daily basis.
  • Review of RFP/Tenders/GEM Bids/Ra about demands and derivation of supply and proposal preparations.
  • To work on multiple tender portals: -NIC/CPPP/Government E Marketplace/Customized portals etc.
  • Coordination of tender reviews and deadlines and adjust them to frameworks.
  • Contribution to cost and price calculations while submitting BOQ.
  • Troubleshot systems comprised of security alarms and Internet connectivity
  • Communicated regularly with customers concerning data exchange and technology integration
  • Analyzed client business processes to propose optimal software applications for unique requirements
  • Enhanced and reconstructed computer systems to increase efficiency
  • Presented business leaders with ROI estimations to drive project planning

Senior Technical Associate

IL&FS Education Technology Services Limited
Bhopal
06.2016 - 02.2019
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to technical support needs.
  • Translated complex technical issues into digestible language for non-technical users.
  • Configured hardware and granted system permissions to new employees.
  • Documented support interactions for future reference.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Used ticketing systems to manage and process support actions and requests.
  • Installed and configured operating systems and applications.
  • Developed and implemented preventive maintenance procedures.
  • Assisted in development of system security protocols.
  • Offered assistance in implementing and developing training programs.
  • Diagnosed and troubleshot hardware, software and network issues

Service Engineer

HCL Technologies
Bhopal
02.2013 - 06.2016
  • Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
  • Tested and checked performance of hardware and software programs.
  • Educated prospects on product implementation and usage and answered technical and security questions.
  • Performed periodic testing of all networks and systems.
  • Resolved customer complaints in prompt, polite and professional approach.
  • Developed preventive maintenance schedules to minimize downtime and optimize performance.
  • Projector Repairing.
  • Desktop hardware & Software issues.
  • Laptop hardware & Software issues.
  • Trained and supervised staff on equipment maintenance and safety procedures.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.
  • Helped streamline repair processes and update procedures for support action consistency.

Education

Bachelor of Computer Applications - Computer And Information Sciences

Sardar Patel University
Balaghat
08.2018 - 08.2021

Diploma In Plastic Mould Technology - Industrial Design

Central Institute of Plastic Engineering
Bhopal
01.2008 - 03.2012

Skills

    Technology planning

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Timeline

Technical Head

Access Edutech Private Limited
02.2019 - Current

Bachelor of Computer Applications - Computer And Information Sciences

Sardar Patel University
08.2018 - 08.2021

Senior Technical Associate

IL&FS Education Technology Services Limited
06.2016 - 02.2019

Service Engineer

HCL Technologies
02.2013 - 06.2016

Diploma In Plastic Mould Technology - Industrial Design

Central Institute of Plastic Engineering
01.2008 - 03.2012

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BHUSHAN BODKHEYTechnical Head