Amruta Hota

Assistant Consultant | Tata Consultancy Services (TCS) | Jan 2010 – Present (15+ years)

Projects & Achievements:

• Microsoft (Hi-Tech, BTG): Test Manager & Scrum Master | Managed 25-member team, validated GA features on time, received client appreciation for high-quality delivery.

Experienced Technical Analyst with proven expertise in test management, Agile delivery, and stakeholder collaboration. Skilled in designing and executing test cases, managing environments, and developing test strategies with strong focus on defect lifecycle management and reporting. Adept at facilitating shiproom and client calls, securing feature sign-offs, and coordinating with automation teams for complete test coverage. Hands-on in test bed preparation, audits, and governance reviews. Certified Scrum Master, experienced in driving sprint planning, reviews, retrospectives, and daily stand-ups while removing process, tool, and manpower impediments. Recognized for mentoring teams, training new members, and analyzing Agile metricsfor continuous improvement.

Achievements:On-time signoff on test validation and receiving appreciation from a Microsoft Principal GEM for smoothly supporting a GA feature release.

• Citibank (BFS): Test Lead & Backup Scrum Master | Improved defect closure KPIs, handled EMEA/APAC regions, and managed hotlines for ageing defect resolution.

As part of the Scrum team for EMEA and APAC regions, I contributed to enhancing monthly KPIs by managing hotline bridges, expediting ageing defect closures, and coordinating with cross-functional stakeholders. Experienced in bug tracking by priority, severity, and ageing, while actively driving sprint planning, retrospectives, and stakeholder meetings. Skilled in preparing demo runs for sprint reviews.

Achievements: Consistently exceeded KPI targets over multiple months, demonstrating strong ownership, collaboration, and commitment to quality delivery.

• CIBC (BFS): Test Lead | Executed regression, UAT, and ICM analysis; maintained SIT/DIT environments; received client accolades for E2E execution.

Worked on server configuration and environment managementacross DIT, SIT, and DEV, including tool setup, licensing, hotfixes, and endpoint issue resolution. Prepared detailed server guides and executed test cases based on SRD/design documents, covering functional, regression, and UAT testing. Conducted ICM gap analysis, RCA for bug slippages, and maintained dashboards. Coordinated with development teams on hotfixes, raised sev2 incidents, and delivered client KT.

Achievements : Recognized by client for high-quality regression testing and E2E execution.

• Cigna (Healthcare): Test Lead | Delivered critical incident resolutions & adhoc tasks on time; praised for handling complex P2 incidents.

Led test suite creation and execution, ensuring coverage through traceability matrix tracking and SRD alignment. Handled incident resolution using HPSM tool, maintained environmental readiness, and prepared detailed reports for stakeholders. Demonstrated strong problem-solving skills in managing complex P2 incidents and providing clear explanations to clients.

Achievements : Consistently appreciated by the client for timely completion of ad-hoc tasks, proactive support, and delivering high-quality outputs in a fast-paced healthcare domain environment.

• BSNL (Telecom): Functional Tester | Ensured accurate billing & reconciliation processes; awarded for timely TGP configurations.

Worked on the Interoperate Billing and Management System using the Interconnect tool, responsible for upstream file processing, reconciliation, and TGP configurations/reconciliation. Performed trunk group additions, validated processed files, and executed test cases to ensure billing accuracy. Generated inter-operator bills for Karnataka, Tamil Nadu, and Andhra Pradesh zones.

Achievements : Recognized with multiple client appreciations for delivering accurate and timely TGP configurations, ensuring compliance and reliability in large-scale telecom billing operations.

• Tata Teleservices (NGM India): Functional Tester | Monitored applications/servers, managed incidents, and guided the team as SME.

Handled application and server validation, including monitoring HAR files, plugins, and alerts related to file system usage and disk space. Ensured system stability by performing timely backups as per policy and generating operational reports. Created and executed comprehensive test cases to validate system performance. Proactively addressed incident repair items and performed ICM gap analysis,

Achievements : Earning client appreciation for acting as a Subject Matter Expert (SME) and providing guidance to the team on critical issues.