Amruth Sai Botu
Linux Admin L2
HYDERABAD
Summary
Linux Administrator with 4+ years of experience in managing and supporting enterprise Red Hat (RHEL) and SUSE Linux environments. Skilled in Shell scripting and Ansible automation for OS patching, system configuration, and routine administrative tasks. Experienced in Linux server troubleshooting, kernel upgrades, performance monitoring, and vulnerability remediation. Hands-on expertise with Docker containers, VMware virtualization, and enterprise storage systems. Proficient in ServiceNow-based incident and change management, with experience leading shift operations and ensuring high system availability and customer satisfaction.
Overview
4
4
years of professional experience
3
3
Certificates
3
3
Languages
Work History
Linux Admin L2
Wipro Limited Gopanpally Campus
04.2023 - Current
- Deployed and configured 50+ Secure Connect Gateways and Linux servers in RHEL and SUSE environments for Dell enterprise customers, ensuring high availability and secure infrastructure operations.
- Automated routine administrative tasks using Bash shell scripting and Ansible, including log cleanup, disk usage monitoring, system health checks, and service management, improving operational efficiency by 30%.
- Performed OS patching, kernel upgrades, and vulnerability remediation across multiple Linux servers, ensuring 100% security compliance, and adherence to enterprise patch management policies.
- Troubleshot critical production issues such as system slowness, LVM storage extension, kernel failures, and service outages, restoring services quickly, and minimizing downtime in 24/7 support environments.
- Resolved 10+ technical incidents per day, including high-priority (S1) cases, maintaining SLA compliance, and achieving 100% customer satisfaction (CSAT) through effective troubleshooting and communication.
- Acted as a shift lead, coordinating team activities, monitoring ticket queues, and supporting engineers across multiple teams to ensure smooth operations and high service delivery standards.
Service Desk Engineer | Floor Lead
Wipro Limited
11.2021 - 03.2023
- Delivered L1 IT support for enterprise users by troubleshooting hardware, software, network connectivity, and endpoint issues, ensuring minimal downtime, and uninterrupted business operations.
- Managed and resolved ServiceNow incidents, service requests, and access management tickets within defined SLA timelines, maintaining high levels of customer satisfaction.
- Installed, configured, and supported Windows operating systems, enterprise applications, and endpoint devices, ensuring system performance and compliance with IT security policies.
- Performed user account administration, file and folder permission management, and remote desktop support for end users across multiple business units.
- Diagnosed and resolved application, network, and proxy-related issues, including troubleshooting Zscaler security configurations, and connectivity problems.
- Collaborated with vendors and cross-functional infrastructure teams to escalate and resolve complex technical incidents, ensuring the timely restoration of services.
- Served as Floor Lead, overseeing ticket queues, monitoring SLA compliance, workload distribution, and team performance, while mentoring team members to improve operational efficiency and service quality.
Education
Master of Engineering - Web Development
Bits Pilani University
Hyderabad, India 04.2001 -
Bachelor of Science - Computer Science
Aditya Degree College
Srikakulam, India01-2021
Intermediate - Science
Chaitanya Coor Junior College
Srikakulam 04.2001 -
Skills
Linux Administration: Red Hat (RHEL), SUSE Linux (SLES), CentOS
Certification
Linux Certification Red Hat Certified System Administrator (RHCSA)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Linux Admin L2
Wipro Limited Gopanpally Campus
04.2023 - Current
Service Desk Engineer | Floor Lead
Wipro Limited
11.2021 - 03.2023
Master of Engineering - Web Development
Bits Pilani University
04.2001 -
Intermediate - Science
Chaitanya Coor Junior College
04.2001 -
Bachelor of Science - Computer Science
Aditya Degree College
LANGUAGES
Telugu
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Intermediate (B1)