Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
AMRUTHA Н С

AMRUTHA Н С

SUPPORT CONSULTANT
Bangalore,CH

Summary

Seeking a challenging position that will advise contributing to the best of my ability towards a company that is rapidly expanding and offering excellent growth potential.

Overview

4
4
years of professional experience

Work History

SUPPORT CONSULTANT

BCD Travel
03.2023 - Current
  • Working as both front and mid office for the global account ExxonMobil.
    Creating travel itinerary
  • Booking flights, hotel, rental car, limousine, rail and ferry for ExxonMobil employees.
  • Assistance over email and call with regards to business travel.
  • Established clear communication channels between internal teams and clients, facilitating seamless information exchange.
  • Conducted regular performance reviews and provided constructive feedback, fostering professional growth among team members.

CUSTOMER CARE SPECIALIST

Uniorbit Technologies, Bangalore
01.2022 - 12.2022
  • Chat support for transaction escalations department
  • Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
  • Collaborated with cross-functional teams to ensure seamless service delivery for customers.

PROCESS EXECUTIVE

Gallagher Service Centre LLP, Bangalore
03.2020 - 10.2021
  • Proposal generation for corporate insurance.
  • Training and guidance to new joiners.
  • Established a culture of continuous improvement by fostering open communication, encouraging feedback, and implementing employee suggestions for process enhancements.

Education

B.Com - Commerce

Sahyadri Commerce And Management College
Vidyanagar, Shivamogga
04.2001 -

PUC - Commerce

Anatha Sevashrama PU College
Malladihalli
04.2001 -

SSLC -

G. K. National School
Holalkere
04.2001 -

Skills

    Training and coaching

    IT Troubleshooting

    Empathy and patience

    Performance Management

    Continuous Improvement

    Customer Service

    Work Planning and Prioritization

    Performance Evaluations

    Problem-Solving

    Staff Training

    Teamwork and Collaboration

Accomplishments

    Selected as a Pathways Scholar (Pathways Project - A Ford Foundation Project Sponsored by FAEA, New Delhi) in Sahyadri college Shivamogga.

    Received "Highflier" award for process excellence.

    Chosen by the team members for the WOW award 4 times for supporting. them to achieve P&Q

    Awarded with the star of the month certificate 3 times for maintaining the P80

    Awarded with an ingenious certificate for learning and supporting multiple new projects. Achieved Quality self-certificate Award for consistently maintaining quality for 6 Months.

Timeline

SUPPORT CONSULTANT

BCD Travel
03.2023 - Current

CUSTOMER CARE SPECIALIST

Uniorbit Technologies, Bangalore
01.2022 - 12.2022

PROCESS EXECUTIVE

Gallagher Service Centre LLP, Bangalore
03.2020 - 10.2021

B.Com - Commerce

Sahyadri Commerce And Management College
04.2001 -

PUC - Commerce

Anatha Sevashrama PU College
04.2001 -

SSLC -

G. K. National School
04.2001 -

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