Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic
SWATI SEKHRI

SWATI SEKHRI

Gurgaon

Summary

Dynamic Support Consultant with a proven track record at Vivtera Private Limited, excelling in performance management and employee coaching. Successfully aligned training initiatives with business objectives, enhancing team capabilities and driving measurable improvements. Expert in quality assurance and client engagement, fostering a culture of continuous development and operational excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Support Consultant

Vivtera Private Limited (Arise Gaming)
04.2023 - 09.2023
  • Collaborated with upper management to establish performance goals.
  • Evaluated team member performance to identify areas for improvement.
  • Assisted in recruiting top talent to enhance team capabilities.
  • Provided coaching to individuals and teams, fostering professional development.
  • Aligned training initiatives with business objectives to drive success.
  • Contributed to research and analysis efforts, supporting informed decision-making.

Founder

Artisanal Finds
07.2016 - 04.2023
  • Collaborating with upper management to set performance goals
  • Evaluating team member performance
  • Assisting in recruiting top talent
  • Providing coaching for individual and team performance
  • Aligning training with business goals
  • Contributing to research and analysis efforts

Quality Analyst

Serco
02.2014 - 09.2015
  • Ensuring quality assurance for Google Adwords and Google My Business processes
  • Collaborating with clients to improve advertising strategies
  • Mentoring team members on QA
  • Fostering a quality-focused work environment
  • Streamlining QA processes for efficiency
  • Participating in cross-functional team meetings to align project goals

Business Support Advisor

Barclay’s Shared Services
05.2011 - 05.2012
  • Up-selling bank products to business clients
  • Offering business solutions
  • Building client relationships for revenue goals
  • Providing customer service to UK business customers

Process Trainer

EXL Services
07.2007 - 08.2009
  • Developed training materials to enhance employee skill sets.
  • Delivered high-quality training sessions that engaged participants.
  • Assessed progress to ensure effective learning outcomes.
  • Collaborated with teams to integrate new processes into training programs.
  • Addressed skill gaps through targeted learning initiatives.
  • Created engaging learning experiences that fostered knowledge retention.
  • Refined training programs using participant feedback for continuous improvement.

Education

H.R. MANAGEMENT -

Bhartiya Vidya Bhawan
New Delhi
04-2013

Banking and Financial Services - Banking And Finance

IFBI
New Delhi
02-2011

Bachelor of Arts - Arts

Punjab University
CHANDIGARH
01.2007

Skills

  • Performance management
  • Employee coaching
  • Recruitment strategies
  • Training alignment
  • Quality assurance
  • Customer relationship management
  • Client engagement
  • Process improvement

Certification

  • Google Project Management Professional Certificate (Credential ID STSLWQ3O8CFN)
  • Project Management assessment (Credential ID DJA-B-1-369779-0)
  • Platform Skills (EXL Services)
  • Leadership skills (EXL Services)
  • Train the Trainer (EXL Services)

Accomplishments

  • Star performer – 2009 EXL
  • Quality Mahaguru - Google ETO

Timeline

Support Consultant

Vivtera Private Limited (Arise Gaming)
04.2023 - 09.2023

Founder

Artisanal Finds
07.2016 - 04.2023

Quality Analyst

Serco
02.2014 - 09.2015

Business Support Advisor

Barclay’s Shared Services
05.2011 - 05.2012

Process Trainer

EXL Services
07.2007 - 08.2009

H.R. MANAGEMENT -

Bhartiya Vidya Bhawan

Banking and Financial Services - Banking And Finance

IFBI

Bachelor of Arts - Arts

Punjab University

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