Summary
Overview
Work History
Education
Skills
Affiliations
Languages
ASAP
Timeline
Generic

AMRUTHA J

Kollam, KERALA

Summary

Results-driven customer service executive skilled in data entry and Microsoft Office. Known for fostering strong customer relationships and coordinating team communications to enhance service delivery and achieve performance targets.

Overview

2
2
years of professional experience

Work History

Customer Service Executive

COCHLEAR
MUMBAI
03.2024 - 08.2024
  • Provided support in resolving customer complaints and concerns.
  • Coordinated communication between customers and technical support teams.
  • Supported team members in achieving daily service goals and targets.
  • Communicated effectively with team members to ensure timely response times for customers.
  • Developed strong relationships with customers by providing knowledgeable advice on products and services.
  • Explained benefits and advantages of different product and service offerings to customers.
  • Prepared detailed reports of daily activities for management review.
  • Conducted research and reviewed findings to solve customer issues.

Customer Service

AKSHAYA CENTER
KERALA
04.2022 - 01.2024

Education

Humanities

NATIONAL INSTITUTE OF OPENING SCHOOLING
KERALA
04-2023

CO&PA [Non Engineering Trades]

GATEWAY ITI Education Pvt Indusrial Training
Kerala, Pathanamthitta
07-2020

Skills

  • Data entry
  • Team collaboration
  • Microsoft office expertise
  • Office administration
  • Word processing
  • Data analysis

Affiliations

  • DRAWING

Languages

Malayalam
First Language
English
Beginner
A1
Tamil
Beginner
A1

ASAP

  • GOOD LISTENER

Timeline

Customer Service Executive

COCHLEAR
03.2024 - 08.2024

Customer Service

AKSHAYA CENTER
04.2022 - 01.2024

Humanities

NATIONAL INSTITUTE OF OPENING SCHOOLING

CO&PA [Non Engineering Trades]

GATEWAY ITI Education Pvt Indusrial Training
AMRUTHA J