Results-driven customer service executive skilled in data entry and Microsoft Office. Known for fostering strong customer relationships and coordinating team communications to enhance service delivery and achieve performance targets.
Overview
2
2
years of professional experience
Work History
Customer Service Executive
COCHLEAR
MUMBAI
03.2024 - 08.2024
Provided support in resolving customer complaints and concerns.
Coordinated communication between customers and technical support teams.
Supported team members in achieving daily service goals and targets.
Communicated effectively with team members to ensure timely response times for customers.
Developed strong relationships with customers by providing knowledgeable advice on products and services.
Explained benefits and advantages of different product and service offerings to customers.
Prepared detailed reports of daily activities for management review.
Conducted research and reviewed findings to solve customer issues.