Summary
Overview
Work History
Education
Skills
Timeline
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Amrutha Kottarathil

Amrutha Kottarathil

Manager – Branch Service
Hyderabad

Summary

A highly committed people manager with a career spanning over 12 years, replete with excellence in managing banking services, client relationships and Cards collections teams, along with a track record of winning multiple commendations and awards consistently. After a deliberate career break, eager to restart career and bring exceptional leadership skills and expertise to a dynamic organization. Ready to contribute immediately and driven to achieve outstanding results, dedicated to delivering exceptional value while fostering a collaborative and high-performing team environment.

Overview

12
12
years of professional experience

Work History

Manager

ROYAL BANK OF SCOTLAND NV
Hyderabad
04.2011 - 10.2016
  • Drove team to provide right balance of client-centricity while managing organizational revenue and growth expectations
  • Possess comprehensive knowledge of Branch banking procedures and compliance regulations
  • Guided and trained team to maintain "Top of Class" service standards, maximizing customer satisfaction and retention
  • Managed Cash Vault, ensuring adherence to processes, cash handling, foreign exchange and remittance procedures
  • Provided leadership and direction to ensure high responsiveness to customer's problems
  • Reviewed AML/KYC regulatory requirements, analyzing transactions for unusual activity
  • Retained and deepened savings account balances, assessed client risk profiles
  • Handled transaction monitoring, scrutinizing high value / unusual transactions and ensuring compliance with banking regulations
  • Analyzed internal and external audit findings and ensured satisfactory resolution
  • Actively participated in branch-level customer service committees
  • Promoted as culture of responsible risk management through defined frameworks and procedures.

Sr. Officer

Royal Bank Of Scotland, RBS
Hyderabad
07.2008 - 03.2011
  • Managed portfolio of approximately 14 Crores and team of 12 members
  • Identified customers and negotiated payments receivable for credit usage
  • Managed Write-off Portfolio for Receivables in Hyderabad region
  • Supervised credit risk inquiries and collections
  • Conducted regular reviews to monitor collection process
  • Trained and appraised team members, offerings counseling and support
  • Developed and managed collections and credit programs
  • Acted as legal FPR for Hyderabad Region, coordinating relative issues with collection department
  • Achievements:
  • Achieved highest scores PAN India for AML, KYC and Compliance
  • Winner of best numbers PAN India for period of October to December 2009

Asst. Manager

HDFC BANK
Hyderabad
03.2007 - 01.2008
  • Managed Front-End Bucket with average pool size of 20 Crores & team of 30 Callers
  • Set the tracked target on weekly, daily and hourly basis
  • Led recruitment & training efforts
  • Implemented effective allocation strategy to optimize productivity
  • Managed Field & Pickup Team, designed incentive to increase productivity
  • Reviewed projected Flow cases and contributed to the resolution
  • Maintained department wise MIS
  • Achievements:
  • Consistently achieved 92% resolution rate
  • Successfully Skip traced cases within tight deadlines
  • Maintained the lowest attrition rate.

Technical Support Representative

NIPUNA
Hyderabad
05.2006 - 03.2007

Customer Care Executive

TATA BPO, SerwizSol
Hyderabad
02.2005 - 05.2006

Payment Assistance Associate

SBI Cards – GECBPMSL
Hyderabad
09.2004 - 02.2005
  • Customer Service & Banking Codes and Standards from Indian Institute of Banking & Finance (IIBF)
  • AML-KYC Compliance from Vskills CERTIFIED
  • Mutual Fund Distributors Continuing Professional Education Program from National Institute of Securities Markets (NISM)
  • Debt Recovery Agent from Indian Institute of Banking & Finance (IIBF).

Education

Bachelor of Commerce - Accounting

Osmania University
Hyderabad
04.2000 - 2004.03

Skills

Negotiation Skillsundefined

Timeline

Manager

ROYAL BANK OF SCOTLAND NV
04.2011 - 10.2016

Sr. Officer

Royal Bank Of Scotland, RBS
07.2008 - 03.2011

Asst. Manager

HDFC BANK
03.2007 - 01.2008

Technical Support Representative

NIPUNA
05.2006 - 03.2007

Customer Care Executive

TATA BPO, SerwizSol
02.2005 - 05.2006

Payment Assistance Associate

SBI Cards – GECBPMSL
09.2004 - 02.2005

Bachelor of Commerce - Accounting

Osmania University
04.2000 - 2004.03

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Amrutha KottarathilManager – Branch Service