Amrutha M
Retailer Cluster Trainer
Kozhikode
Summary
Experienced L&D Professional with years almost 7 years of impactful experience in Retail, Supply Chain, and Education sectors. Demonstrated success in improving team performance, increasing customer satisfaction, and enhancing company profitability through strategic team management and process improvements. Skilled in implementing soft skills training and optimizing logistics operations. Proficient in program management, interpersonal communication, and administrative oversight. Recognized for promoting cultural collaboration and driving continuous improvement through employee development and coaching.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
4
4
Languages
Work History
MSF Cluster Trainer- Kerala
Felix Fashion Retailers LLP (Levi's Strauss & Co)
08.2023 - Current
- Conduct onboarding sessions for new sales reps, covering policies, products, and processes.
- Provide ongoing coaching and feedback to improve individual and team performance.
- Analyze sales metrics for trends and implement data-driven interventions.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Collaborated with subject matter experts to create accurate training content.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Facilitated team-building exercises to foster collaboration between department members.
- Implemented gamification techniques in training sessions, boosting learner engagement and participation.
- Promoted culture of continuous improvement by initiating regular training feedback loops.
- Engaged with subject matter experts to ensure training content accuracy and relevance.
- Facilitated virtual, in-person and blended learning sessions.
Lead Customer Experience
Flipkart
01.2021 - 06.2023
- Driving Customer Experience metrics/Initiatives and coordination and support for Operation metrics
- End-to-end project management and delivery of Customer experience projects.
- Managing and coordinating with Stake holders
- End-to-end process mapping, identification of gaps and executing service excellence strategies
- Monitoring and adherence of standards, ethics and performance
- Ensuring Quality with adherence to the developed legal Process/ Service excellence standards.
- People management
- Actualizing various employee engagement and employee branding programs
- Timely and accurate learning intervention reports and analysis.
Soft-Skill Trainer
GIMS Centre for Career Excellence
03.2019 - 06.2019
- Conducting soft skills training sessions at Educational institutions
- Encouraged participation, interaction and feedback for dynamic adult sessions.
- Utilized various instructional strategies such as storytelling, group discussions, demonstrations, case studies, and simulations to accommodate diverse learning styles among participants.
- Created content for various training programs.
Executive Trainer
Employability Centre, District Employment Exchange
12.2016 - 02.2019
- Providing Soft skills, Interview skills and IT training to the targeted audience.
- Employability centre concept presentations at Colleges.
- Discussions with Employers regarding job drives and their follow up.
- Job fest managements
- Preparation of MIS reports.
- Collaborated with Employers to achieve targeted results.
- Enhanced executive performance by developing customized training programs tailored to individual needs.
Education
Master of Science - Biotechnology
Bharathiar University
Coimbatore 04.2001 - 01.2013
Bachelor of Science - Zoology
Calicut University
05.2016 - 02.2019
Skills
Planning and coordination
Online instruction
Materials preparation
Interpersonal communication
New hire training
Train-the-trainer
Effective communication
Interpersonal skills
Classroom experience
Public speaking
Timeline
MSF Cluster Trainer- Kerala
Felix Fashion Retailers LLP (Levi's Strauss & Co)
08.2023 - Current
Lead Customer Experience
Flipkart
01.2021 - 06.2023
Soft-Skill Trainer
GIMS Centre for Career Excellence
03.2019 - 06.2019
Executive Trainer
Employability Centre, District Employment Exchange
12.2016 - 02.2019
Bachelor of Science - Zoology
Calicut University
05.2016 - 02.2019
Master of Science - Biotechnology
Bharathiar University
04.2001 - 01.2013
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