Summary
Overview
Work History
Education
Skills
Cooking.
Languages
Timeline
Generic

Amrutha U Shet

Bangalore

Summary

Business professional with focus on precision and integrity in transaction management. Recognized for improving transactional efficiency and ensuring compliance with financial regulations. Valued for collaborative approach and ability to adapt to dynamic environments while consistently achieving results.

Overview

5
5
years of professional experience

Work History

Senior Transaction Processing Officer

Mphasis Limited Pvt. Ltd.
09.2022 - Current
  • Process, review, and verify a high volume of insurance and financial transactions with precision and compliance.
  • Maintain and update client databases and policy details ensuring accuracy and completeness.
  • Manage yearly policy renewals, new business onboarding, clearance, and registration, including premium, limits, and deductibles.
  • Ensure regulatory compliance and audit readiness by adhering to organizational standards and industry regulations.
  • Generate and present daily/weekly reports and analytics to track SLA adherence, accuracy, and productivity.
  • Collaborate with underwriting and claims departments to enable timely and accurate processing of customer accounts.
  • Perform E-file transactions and QA reviews with reduced turnaround times while ensuring service quality.
  • Consistently achieved 99%+ accuracy across multiple tasks, balancing high productivity requirements.
  • Trained new joiners on process knowledge, compliance, work culture, and professionalism.
  • Recognized for problem-solving abilities, making effective decisions within operational guidelines and escalating exceptions as necessary.

Process Consultant – US Healthcare

Hinduja Global Solutions (HGS)
08.2020 - 06.2022
  • Handled live claims processing and email support for healthcare clients while ensuring confidentiality.
  • Assisted clients by resolving insurance-related queries and providing accurate coverage information.
  • Reviewed and evaluated performance against targets, consistently meeting daily and monthly goals.
  • Conducted benefit coding validation (Customer Coverage Inquiry – CCI) and ensured accuracy in records.
  • Supported strategic operational planning and contributed to process improvement initiatives.
  • Maintained 99.99% accuracy consistently while meeting tight deadlines.

Education

Bachelor of Commerce (B.Com) -

Community Institute of Commerce & Management
03.2018

Pre-University - Commerce

Community Institute of Commerce & Management
03.2015

Skills

  • Transaction Processing & Data Management – Expertise in processing large volumes of financial and insurance transactions with accuracy
  • Process Optimization – Skilled in identifying workflow gaps and recommending improvements for efficiency
  • Regulatory Compliance & Audit Support – Strong knowledge of industry standards and ability to prepare documentation for audits
  • Client & Stakeholder Management – Capable of handling client queries, resolving escalations, and maintaining satisfaction
  • Reporting & Data Analysis – Proficient in preparing operational reports, dashboards, and analytics for management decision-making
  • Training & Mentoring – Experienced in onboarding and coaching new hires to align with process standards
  • Cross-Functional Collaboration – Ability to work with underwriting, claims, and other departments to achieve common goals
  • Future Value to Employers: Contribute to digital transformation initiatives in insurance/financial services Support automation projects (RPA, AI tools) by providing process expertise Take ownership of quality improvement and compliance programs Step into team lead / process lead roles to guide operations and training Deliver insights from data analysis and reporting to assist management decisions

Cooking.

Preparing food for family and friends gives me joy, as it brings people together and strengthens relationships.

Languages

English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
kannada
Bilingual or Proficient (C2)
Konkani
Bilingual or Proficient (C2)

Timeline

Senior Transaction Processing Officer

Mphasis Limited Pvt. Ltd.
09.2022 - Current

Process Consultant – US Healthcare

Hinduja Global Solutions (HGS)
08.2020 - 06.2022

Pre-University - Commerce

Community Institute of Commerce & Management

Bachelor of Commerce (B.Com) -

Community Institute of Commerce & Management

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Amrutha U Shet