Innovative Business Analyst with a diverse background in dynamic, competitive environments. A decisive leader and effective team collaborator, dedicated to building and guiding high-performance teams for optimal results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Client Service Analyst
Epsilon
Bengaluru
12.2022 - Current
Proactively identified potential issues affecting clients' accounts, taking steps to address them before they escalated into larger concerns
Working in a Linux command line environment
Improved client satisfaction by providing timely and accurate responses to inquiries
Enhanced team productivity by collaborating on projects, sharing knowledge, and addressing issues promptly
Generate and interpret data field reports and quantify data variations
Developed strong relationships with clients through exceptional communication skills and personalized service.
Senior Business Analyst
ARSCCOM PVT LTD
Bengaluru
02.2021 - 11.2022
Requirement Gathering: Conducted detailed sessions to capture and translate business needs into actionable project plans.
Project Flow Management: Oversaw project timelines and optimized workflows, ensuring alignment with business objectives and timely delivery.
Software Configuration and Implementation: Led the setup and deployment of software solutions, including Zoho, to meet client needs and enhance efficiency.
Training and Support: Capability to provide training and support to clients and team members, ensuring effective software usage and project understanding.
Reporting and Documentation: Skilled in generating reports, documenting processes, and presenting findings to stakeholders.
Stakeholder Management: Expertise in managing relationships with stakeholders, including clients, teams, and senior management.
Auditing Intern
Kwai Technology India Pvt. Ltd
Bengaluru
02.2020 - 08.2020
Content Filtering: Managed daily video and photo content filtering from the application to ensure compliance with auditing standards
Auditing Oversight: Handled auditing responsibilities for the company’s new office in India, ensuring adherence to content guidelines
Quality Control: Monitored and filtered content daily, adhering to auditing rules to prevent the publication of inappropriate material
Education
B.COM in Accounting -
Govt Ramnarayan Chellaram College
Bangalore
05.2019
Skills
Data Analysis
Business Administration
Process Development
Database Management
ZOHO CRM Systems
Financial Acumen
Strong analytical skills
Leadership
Certification
Business analyst, 11/01/22
Accomplishments
Received 'Performer of the Month' award under support department for contributing to continuous support, crunching huge numbers with minimal escalations and for taking up additional transitions.
Completion of all the assigned training and undertaken of additional finance training.
Completion of client projects within the framed timeline.