Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amulya Voraganti

Hyderabad

Summary

Productive employee with proven track record of successful project management and producing quality
outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.

Overview

5
5
years of professional experience

Work History

Content Moderator

Concentrix
05.2023 - 04.2025
  • Creating large amount of low-quality or irrelevant content to manipulate or spread misinformation.
  • Analyzed data related to user-generated content and behavior patterns on YouTube.
  • Monitored user-generated content for violations of community standards.
  • Ensured adherence to company guidelines while moderating online forums and social media sites.
  • Writing notes for every single review, ensuring accuracy and quality.
  • Helping clients to resolve the tickets with the SLA.

Claims Associate

Optum Global Solutions
08.2020 - 11.2022
  • 6 Months of contract experience as a customer support associate In Collabera from January 2020 to July 2020.
  • Handling multiple projects on accounts of Customer related services.
  • Investigated customer raised claims by checking their complete records to ensure the correct resolution and avoiding fraud claims.
  • Implemented solutions to the customers by contacting them through mails and calls.
  • Resolve issues related to the process as per given TAT.
  • Providing key ideas to management for better experience.
  • Presenting inventory status on daily basis to ensure that SLAs are met consistently at individual and team level.
  • Giving training to new joiners.

Education

MBA - Financial Accounting

Aurora PG College
Hyderabad
06-2018

B. Com -

Jhanavi degree college
01.2016

Associate of Science - MPC

Narayana Jr College
Hyderabad
03-2013

SSC

Brilliant Grammer High School
Hyderabad
06-2011

Skills

  • Problem-solving abilities
  • Time management
  • Teamwork

Languages

Telugu
First Language
Telugu
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
English
Advanced (C1)
C1

Timeline

Content Moderator

Concentrix
05.2023 - 04.2025

Claims Associate

Optum Global Solutions
08.2020 - 11.2022

MBA - Financial Accounting

Aurora PG College

B. Com -

Jhanavi degree college

Associate of Science - MPC

Narayana Jr College

SSC

Brilliant Grammer High School

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Amulya Voraganti